Open To Work
ANUJ DATTA
Zirakpur
Summary
Results-oriented professional with expertise in technology resale and business operations. Skilled in driving operational efficiency and revenue growth through strategic collaboration and insights into the Quote-to-Cash process. Demonstrated success in delivering complex projects on time and fostering strong partner relationships to support business objectives.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head - Partner Management (OEM)
Avaso tech Pvt. Ltd.
Chandigarh
09.2025 - Current
- Led OEM partner engagement for Avaso, aligning technology partnerships with customer opportunities and enterprise RFP requirements.
- Managed relationships with key OEMs and distributors, driving alignment for global hardware initiatives.
- Acted as internal focal point for OEM engagements, collaborating with sales and procurement teams on partner strategies.
- Supported commercial discussions with OEMs to enhance pricing competitiveness and sourcing options.
- Guided internal teams on OEM partner positioning during RFP responses, facilitating evaluation of vendors for strategic partnerships.
- Coordinated with OEM partners to facilitate certification and enablement requirements for Avaso technicians.
- Resolved commercial and operational issues with distributors and OEM account teams, ensuring pricing alignment and supporting deal execution.
- Provided guidance on OEM compliance and reseller authorization limitations, maintaining alignment with contractual obligations.
Associate Manager - Sales Operations & Enablement
Accenture Solutions Pvt Ltd
Gurugram
04.2016 - 08.2025
- Managed sales enablement initiatives to maximize effectiveness of resale business.
- Executed comprehensive quote-to-cash processes using ServiceNow and Salesforce CPQ.
- Streamlined workflows, enhancing operational efficiency and accuracy.
- Negotiated competitive pricing agreements with technology vendors and distribution partners.
- Tracked KPIs, providing actionable insights for senior management decision-making.
- Created training programs to enhance team capabilities and performance.
- Fostered strong customer relationships, supporting business growth initiatives.
- Coordinated cross-functional team efforts for resale lifecycle projects.
Technical Consultant
Innovation Technology by Design
Chandigarh
01.2015 - 03.2016
- Delivered L1 and L2 infrastructure support to enhance client systems.
- Executed monthly updates and patches rollout via ConnectWise tool to ensure system integrity.
- Coordinated with local support teams for efficient component replacements.
IT Operations Analyst
Accenture Solutions Pvt. Ltd
Gurugram
08.2011 - 01.2015
- Provided L1 and L2 infrastructure support.
- Enhanced user experience by delivering targeted support and training sessions.
- Delivered training on best practices for data protection.
- Developed and maintained system infrastructure documentation and operating procedures to enhance clarity and consistency.
- Evaluated and adopted new technologies.
- Conducted internal audits for quality management systems, ensuring compliance and identifying areas for improvement.
- Updated department documentation for consistent response levels.
Service Desk Analyst
Ciena India Private Limited
Gurugram
11.2010 - 08.2011
- Provided user support via telephone, chat, and email to enhance user experience.
- Delivered L1 desktop and infrastructure support to resolve user issues efficiently.
- Logged service tickets into incident tracking system to streamline issue resolution.
- Investigated system issues to facilitate prompt resolution.
- Attended team meetings to enhance product and service knowledge.
Senior Technical Support Specialist
Dell International Services
Chandigarh
10.2009 - 07.2010
- Delivered L1 desktop support while effectively pitching sales to customers.
- Created clear operating instructions to enhance user understanding and efficiency.
- Collaborated with vendors for component replacements.
- Educated prospects on product benefits, contributing to increased sales.
Technical Support Associate
V Customer International
New Delhi
09.2008 - 10.2009
- Delivered L1 networking support for SOHO devices, ensuring timely resolution of customer issues.
- Monitored incident queue and assigned incidents to team members, improving response times and service quality.
- Facilitated product sales of Linksys routers and printer servers, enhancing customer technology solutions.
- Created and presented sales pitches for Linksys routers and printer servers, contributing to increased product sales.
Education
Executive MBA - Project & Marketing Management
06-2015
B.Tech. - Computer Science
10-2008
XII - Non-Medical
03-2004
X -
03-2002
Skills
- Quote to Cash Technology Resale
- Sales & Business operations
- Cross-functional collaboration
- Project management
- Sales forecasting
- Account management
- Microsoft Excel & power BI
- Stakeholder engagement
- OEM partner management
Affiliations
Sankalptaru Foundation, An IT-enabled, environmentally focused NGO. Their initiatives encompass afforestation, ecosystem restoration, water conservation projects, awareness sessions, and nutrition programs, all aimed at combating climate change and fostering sustainable communities.
Certification
- Certified Cisco Specialist - Customer Success Manager
- ITIL Foundation v3 certified
Accomplishments
Project Management Success:
Successfully managed multiple complex projects, consistently meeting or exceeding client deadlines and expectations.
Client-Centric Recognition:
Awarded for outstanding client service and dedication to meeting client needs.
Leadership and Mentorship:
Recognized as a 'People Champ' for fostering a collaborative and supportive work environment and developing the skills of team members.
Integrated Tool, Market Impact:
Led the pilot project to integrate a ServiceNow tool into our resale lifecycle as part of our go-to-market strategy, working closely with a diverse team to ensure smooth implementation.
Partner Engagement
Facilitated the seamless integration of partners into the company's ecosystem, enhancing business operations and delivering added value to clients, thereby contributing to revenue growth.
Successfully managed multiple complex projects, consistently meeting or exceeding client deadlines and expectations.
Client-Centric Recognition:
Awarded for outstanding client service and dedication to meeting client needs.
Leadership and Mentorship:
Recognized as a 'People Champ' for fostering a collaborative and supportive work environment and developing the skills of team members.
Integrated Tool, Market Impact:
Led the pilot project to integrate a ServiceNow tool into our resale lifecycle as part of our go-to-market strategy, working closely with a diverse team to ensure smooth implementation.
Partner Engagement
Facilitated the seamless integration of partners into the company's ecosystem, enhancing business operations and delivering added value to clients, thereby contributing to revenue growth.
Hobbies and Interests
- Photography
- Automobile Enthusiast
Languages
- English
- Hindi
- Punjabi
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₹120000/yr - ₹200000/yrTimeline
Head - Partner Management (OEM) - Avaso tech Pvt. Ltd.
09.2025 - Current
Associate Manager - Sales Operations & Enablement - Accenture Solutions Pvt Ltd
04.2016 - 08.2025
Technical Consultant - Innovation Technology by Design
01.2015 - 03.2016
IT Operations Analyst - Accenture Solutions Pvt. Ltd
08.2011 - 01.2015
Service Desk Analyst - Ciena India Private Limited
11.2010 - 08.2011
Senior Technical Support Specialist - Dell International Services
10.2009 - 07.2010
Technical Support Associate - V Customer International
09.2008 - 10.2009
National Institute of Business Management - Executive MBA, Project & Marketing Management
Institute of Engineering & Emerging Technologies - B.Tech., Computer Science
DAV Public School - XII, Non-Medical
DAV Public School - X,