Anuj Datta

• Team Leadership: Managed and mentored a high-performing team responsible for executing end-to-end Quote-to-Cash processes, including pricing, quoting, order fulfillment, and invoicing.
• Process Optimization: Implemented strategic initiatives to streamline Quote-to-Cash workflows, resulting in increased efficiency, reduced errors, and improved accuracy.
• KPI Tracking: Established and monitored key performance indicators (KPIs) to measure Quote-to-Cash performance, providing regular reports to senior management for informed decision-making.
• Training and Development: Developed and conducted comprehensive training programs to enhance team members' skills and knowledge in Quote-to-Cash processes, fostering a culture of continuous learning.
• Customer Satisfaction: Cultivated strong relationships with key customers, proactively addressed inquiries, resolved issues, and identified opportunities for value-added services.
• Customer-Centric Approach: Prioritized customer satisfaction by ensuring timely delivery, accurate invoicing, and exceptional service throughout the Quote-to-Cash process.
• Project Management: Played a pivotal role in coordinating cross-functional teams to successfully implement Quote-to-Cash initiatives, aligning efforts, and ensuring project deliverables were met.
• Stakeholder Alignment: Fostered effective communication and collaboration with sales, finance, and project teams to ensure Quote-to-Cash activities were aligned with organizational goals.
• Pricing Strategy: Collaborated with stakeholders to develop and implement a strategic pricing approach that balanced profitability with competitive pricing, ensuring the company's long-term financial health.
• Sales Enablement: Oversaw the sales enablement vertical within the resale business, identifying opportunities to expand market reach, source technology solutions, and meet the evolving needs of clients worldwide.
• Feedback-Driven Culture: Encouraged open communication and feedback from team members and stakeholders to identify areas for improvement and drive continuous process optimization.
• Adaptability: Demonstrated the ability to adapt Quote-to-Cash operations to changing business needs and industry trends, ensuring the company's continued success.

• Developed technical designs for customers, consultants and contractors.
• L1 and L2 Infra support both for internal users and clients which includes monthly updates and patches roll-out.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Worked with sustaining engineering teams to investigate and resolve software and hardware defects.
• Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.

• L1 and L2 Infrastructure support.
• Participated in internal audits regarding quality management system.
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
• Evaluated and adopted new technologies to address changing industry needs.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.

• L1 Desktop and infrastructure support.
• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
• Engaged in user support interactions via telephone, chat and email platforms.
• Collaborated with internal partners to effectively resolve user issues.
• Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

• L1 desktop support and sales pitching.
• Prepared references for users by writing clear operating instructions.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Increased sales by educating prospects on benefits of products and services in comparison to competitors.

• L1 networking support for SOHO devices.
• Monitor incident queue and distribute incidents within team members.
• Product (Linksys routers, printer server) selling.
• Used to pitch sales for teams for increased sales figures.