Anuj Dhingra
New Delhi
Summary
Results-driven professional with over 14 years of expertise in customer relationship management, backend operations, and sales. Adapt at leveraging strong industry knowledge and experience to support organizational growth and achieve market leadership. Skilled in streamlining processes, fostering client satisfaction, and driving successful outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Manager
Earthen Experiences
Delhi
08.2023 - Current
- Travel Management: Organized comprehensive travel arrangements, including flight, train, transportation, hotel accommodations, and restaurant reservations, ensuring timely and cost-effective solutions.
- Vendor & Supplier Coordination: Collaborated with external partners, including vendors and suppliers, to ensure smooth and efficient departmental operations.
- Client Consultation: Recommended customized travel packages based on client budgets and preferences, delivering personalized and memorable experiences.
- Market & Industry Research: Conducted research on current industry trends, pricing, local customs, weather conditions, and reviews, integrating findings into travel planning and service offerings.
- Effective Communication: Maintained professional and courteous communication with business partners via phone and email, fostering strong working relationships.
- Office Operations & Compliance: Coordinated day-to-day office activities, optimizing efficiency and ensuring adherence to company policies and procedures.
Assistant Manager
Journey & More
01.2021 - 08.2023
- Liaised with external partners like vendors, and suppliers to ensure smooth operations of the company/department.
- Arranged travel related services, such as booking/train flights, transportation, and hotel accommodation and restaurant reservations.
- Suggested travel packages that match client budget and preferences.
- Researched about the latest industry patterns, prices, customs, weather conditions reviews and implemented the same.
- Maintained polite and professional communication via phone and e-mail with business partners.
- Coordinated office activities and operations to secure efficiency, and compliance to company policies.
Assistant Manager
Travel World Experiences Pvt. Ltd
10.2017 - 12.2019
- I used to resolve any customer complaints in a professional and timely fashion.
- Suggested travel packages that match client budget and preferences.
- Maintained confidentiality of all sensitive information.
- Researched on client's specification and propose reasonable travel options that best suit their needs.
- Maintained relationships with travel agents and vendors.
- Planned, probed and arranged travel packages and organize travel plans.
Senior Executive
Minar Travels Pvt. Ltd
04.2017 - 10.2017
- Planned and prepared detailed travel itineraries.
- Arranged and booked transportation and accommodation services.
- Managed tour budget and other finances.
- Processed and confirmed hotel and other accommodation related reservations.
- Informed travelers of sightseeing and other tourist attractions.
- Obtained journey feedback from travelers.
Senior Executive
Le Passage to India Tours and Travels Pvt. Ltd
10.2010 - 12.2016
- I was responsible to facilitate the international guest as well as associate partners of the company.
- Assisted MICE operation team at various events and conferences to ensure smooth handling of operations.
- Explained the travel documents to clients about their trip to India and its neighboring countries.
- Maintained confidentiality of all sensitive information.
- Resolved any customer complaints in a professional and timely fashion.
- Translated & Interpreted contents of the travel products from English to French & vice versa to the clients.
Education
Advance diploma - French language
Faculty of Arts, University of Delhi
05.2009
Diploma - French language
Bharatiya Vidya Bhawan
05.2008
Bachelor of Commerce -
University of Delhi
06.2007
Certificate - French language
Bharatiya Vidya Bhawan
05.2007
Skills
- Proficient with Microsoft suite – Excel, Word, Internet explorer, MS window
- Strong analytical and problem-solving skills
- Ability to work under pressure and meet deadlines
- Excellent communication and interpersonal skills
- Strong multitasking abilities
Certification
- May 2009 Passed training 21 days Full Time Training Course under the Scheme of 'Earn while You Learn' for the volunteer work during 'Common Wealth Games 2010' from Indian Institute of Tourism and Travel Management, New Delhi
- Nov 2009 Passed DELF A1 Certificate conducted by Education Ministry of France
- Mar 2010 Passed DELF A2 Certificate conducted by Education Ministry of France
- Oct 2019 Completed 02 months Upper Intermediate IELTS preparation course from British Council, New Delhi
- July 2022 Received valid Identity card / travel document as 'Tourist Facilitator' from Ministry of Tourism to facilitate and accompany the Domestic and international tourist across the country.
Languages
English: Fluent, Hindi: Native, French : B2
PERSONAL QUALITIES
- Quick learner with a keen interest in new technologies and methodologies
- Adaptable and open to feedback for continuous improvement
- Strong team player with leadership potential
- Eager to learn and take on responsibilities
Timeline
Assistant Manager
Earthen Experiences
08.2023 - Current
Assistant Manager
Journey & More
01.2021 - 08.2023
Assistant Manager
Travel World Experiences Pvt. Ltd
10.2017 - 12.2019
Senior Executive
Minar Travels Pvt. Ltd
04.2017 - 10.2017
Senior Executive
Le Passage to India Tours and Travels Pvt. Ltd
10.2010 - 12.2016
Advance diploma - French language
Faculty of Arts, University of Delhi
Diploma - French language
Bharatiya Vidya Bhawan
Bachelor of Commerce -
University of Delhi
Certificate - French language
Bharatiya Vidya Bhawan
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