Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Anuj Dubey
Regional Service Manager
LUCKNOW,Uttar Pradesh
Summary
To apply my full knowledge and gain from my studies and work experience for the Firm I will be working for and holding position of responsibility by utilizing myself as a resource for all kinds of jobs by upgrading my knowledge time to time.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Area Service Manger
Quess Corp Limited
12.2022 - Current
- (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions
- They provide a host of technology-enabled staffing and managed outsourcing services across processes such as sales & marketing, customer care, after-sales service, back office operations, telecom operations, manufacturing operations, facilities and security management, HR & F&A operations, IT & mobility services, etc
- Taking care of Entire Service Operations in Up East/ UP West & Uttrakahnd Locations
- Handle OnePlus & Apple COCO / FOFO (Base Location Lucknow)
- Customer Satisfaction / Delivery / Plan MSL Of Our Coco & Fofo as per there Consumption of last 45 days
- Brand Escalations / CC Escalations / Surprise audit /
- Weekly and Monthly Reporting to Management
- FOFO Service claim approval / Clearance / Recovery of Balance Out standing / Inventory
- Maintain Good Relations to Retailers / Dbr / Super stockiest by giving Closer of their Market escalations / Costumer escalations
- Every Second Week of a month Market visit of key Retailers / Distributors and clear their quarries of pending cases
- Happy calling costumers and taking feedback of COCO / FOFO
- Responsible to Maintain KPI of FOFO/ COCO
- Responsible for Maintain C- Sat Faulty DISPATCH/ IW/OW SD Amount & Running brand Feedback of local market
- DOA / LOD CASES REFUND CASES Tracking , Etc
Area Service Manger
ServexPlus Pvt Ltd
02.2021 - 10.2022
- ServeXplus Recently started In 2020 IN Electronic services - Customer Service, Customer Care, Consumer Electronics, Smartphone’s, IoT, Mobile Accessories, Carry In Services, Onsite Services, Walk In Centre’s, End to End Device Management, Pan India Network, Collection Points, Refurbishment Services, Replacement Services, Repair Services, Panel Repair, and Installation Services
- Making New Msc for Lohum Batteries / Mobile / Home appliances in Up East Location
- Handle Realme / Noise / Fireboltt / Boat / Syska & Onsite Zopper Insurance / syska validation/EVM BATTERY ONSITE (Freelancer / ASP) Up East Location
- Customer Satisfaction / Delivery
- Weekly and Monthly Reporting to Management
- MSC / ASP Service claim approval / Clearance / Recovery of Negative Balance
- Maintain Good Relations to Retailers / Dbr / Super stockiest by giving Closer of their Market escalations / Costumer escalations
- Every Second Week of a month Market visit of key Retailers / Distributors and clear their quarries of pending cases
- Happy calling costumers and taking feedback of MSC/ASP’S/ESC.
Sate Head
Rv Solutions Pvt
12.2016 - 02.2021
- Ltd
- RV Solutions, an ISO certified company, is proffering you a range of services in concerning IT and telecommunication developments
- The services offered by us will assist your organization in multiple ways
- We provide enigmatic IT and telecom solutions through our effective development methodology and creativity, Handling Entire Service Operation in U.P
- Handling Brands Realme /Panasonic / Syska Accessories/ Blackberry / Alcatel / Ambrane /RCA TV /Vu TV/ Panasonic LED Tv Installation/ Xtrem media Setup box Installation / Onsite etc
- Responsible for service delivery to customers
- Responsible for service support to our sales team and provide best service to the customer
- Responsible to help our Service Partners to close the escalations
- Weekly and Monthly Reporting to Management
- Responsible For Service Claim Of ASP
- Responsible For Making New ASP/ OSC/ Exclusive ASP
- Responsible To Maintain Proper Market Visit In Key Counters/ Distributors
- Responsible To Maintain KPI of ASP/ Call Closer
- Responsible For Maintain C- Sat Report / Happy Calling /Taking Feedback of Service from Retailers / Costumers.
Service Manager
OPPO India Pvt Ltd
Lucknow
10.2013 - 10.2016
- Based
- OPPO Company was founded in 2004 and launched its DVD products in Europe and the United States in the same year
- In 2008, OPPO launched its first mobile phone OPPO A103 "Smiley Face" and officially entered the mobile phone industry
- OPPO continues to show goodwill in science and technology and the attitude "Inspiration Ahead" with all users
- OPPO produces mobile phones (including Reno series), headphones, watches, tablets and other smart devices
- OPPO also developed ColorOS operating system
- With an innovative, open and elegant software-hardware integrated experience
- Job profile: Working as, Handling Entire Service Operation In U.P East / Lucknow branch
- ASP / COCO
- Responsible for service delivery to customers
- Responsible for service support to our sales team and to provide best service to the customer
- Responsible to help our Service Partners to close the escalations
- Weekly and Monthly Reporting to Management
- Maintain good relation to Our Team Members service/sale & Service Partner’s
- Responsible for Making New ASP/ COCO/
- Responsible To Maintain KPI of ASP/ Call Closer
- Responsible for Maintain C- Sat Report / Happy Calling /Taking Feedback of Service from Retailers / Costumers.
L3 Supervisor/Team Leader
WORLD ONE SOLUTION PVT. LTD
Jaipur
11.2012 - 09.2013
- SAR GROUP)
- SAR Group, which recently forayed into mobile handset business through brand Winycom has launched World Ace, an after sales service provider for Mobile phones, Consumer Electronics & IT products
- World Ace would be one of the players in the organized sector for repair of mobile phones of all models and manufacturers
- Responsible to help our Service Partners to close the escalations
- Weekly and Monthly Reporting to Management
- Handle l3 branch & Responsible for our service engineer’s output
- Responsible for PNA Calls/ Dispatch Handsets & Escalation’s Calls.
Service Engineer
SPICE MOBILITY LIMITED
09.2010 - 11.2012
- At the brink of the digital revolution, S Mobility Ltd is a multi-faceted group prepared to embrace the change with imaginative products and innovative technology
- An integral part of the Spice Group, S Mobility Ltd
- Began its journey in the Communication & Entertainment sector by introducing new age mobile phones in the Indian market
- Support L2 in terms of tech solutions and tech updating
- Analyzing for Major Products failures/ Bounce Calls
- Provide Technical Training to Field Engineers/ Service Partners
- Handling L4 Repair Center and Field Escalations
- Monitor Quality aspects and major product failure analysis.
Service Engineer
Beyond Technologies Ltd
03.2008 - 09.2010
- In a short span of time, Beyond Tech has become a major player in the mobile phone industry
- With an International manufacturing setup and cutting edge solutions, Beyond Tech sees limitless potential in the Indian mobile Industry
- The Company provides innovative mobile and communication solutions with endless business opportunities and entertainment for end users
- BYOND TECH is a subsidiary of Camped Group of Companies
- With the group vision of providing quality products at cost effective prices, the company has entered into the telecom industry with experienced and dynamic management team, Monitor Quality aspects and major product failure analysis
- Provide Tech Training to Field Engineers
- Manage L3 repair centre
- Field escalations and supports
- Technical Operation
- Troubleshooting and R&D of G.S.M handsets which includes
- Control the aging of the handsets in centre
- Knowledge of servicing equipment’s
- Handling technical problem during troubleshooting of Handsets
- Tech solutions and tech updating.
Education
Intermediate - Electronics
Urdu islamiya Collage Aligarh U.P.
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Govt. I.T.I Charbagh (SAI AUDOGIK PRASHISHAN SANSTHAN)
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U.P. Board
Bachelor of Arts - undefined
Sikohabad University
Skills
COMPUTER SKILLSundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 30 staff members.
- Resolved product issue through consumer testing.
- Achieve Targets with 100% by completing with accuracy and efficiency.
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsFlexible work hoursWork from home optionPersonal development programsStock Options / Equity / Profit SharingQuote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Software
Interests
To willing challenges and prove them with 100% efficiency working procedure to close challenges as given time slot
Reading Books , Ramayana
Jay Siya Ram - It is difficult to express the divine feeling , I felt after reading Ramayana. I love entire Ramayana but there are some points which had an everlasting impression on me.
- The birth of Bhagwan Sri Ram and his brothers : I felt very happy when Bhagwan Sri Ram and his brothers were born. I can’t express my feelings at that time. I had even skipped some initial chapters to read about the birth of Bhagwan Sri Ram , Bharata ji , Lakshman ji and Shatrughana ji.
- The fatherly love of king Dashratha : He was reluctant to send Bhagwan Sri Ram to protect Maharishi Vishwamitra’s ritual but finally on insistence of Maharishi Vishwamitra he decided to let him go. When Queen Kaikaiye used her boons to send Bhagwan Sri Ram to Vanvaas, he became too weak to even speak properly and lost his senses several times. This was one of the saddest moments in Ramayana for me. He finally died due to his grief and the curse he had recieved.
- Relationships : The relationships in Ramayana between Bhagwan Sri Ram and Lakshman ji, Bhagwan Sri Ram and Mata Sita , Bhagwan Sri Ram and Bharat ji, Bhagwan Sri Ram and Hanuman ji is too difficult to be described by a mere mortal like me. Even if the entire earth becomes my page and all the oceans of the earth my ink , still I won’t be able to describe this relationships.
(i) Bhagwan Sri Ram and Lakshman ji : The love , respect and devotion of Lakshman ji towards Bhagwan Sri Ram was divine , pure, unconditional and transcendental and immesurable. The love of Bhagwan Sri Ram for Lakshman ji too was infinite and uncoditional. Wherever Bhagwan Sri Ram , Lakshman ji too accompanied him. Bhagwan Sri Ram would’nt even take his food without him. He even accompanied Bhagwan Sri Ram to forests and took care of all his and Mata Sita’s needs.
Timeline
Area Service Manger
Quess Corp Limited
12.2022 - Current
Area Service Manger
ServexPlus Pvt Ltd
02.2021 - 10.2022
Sate Head
Rv Solutions Pvt
12.2016 - 02.2021
Service Manager
OPPO India Pvt Ltd
10.2013 - 10.2016
L3 Supervisor/Team Leader
WORLD ONE SOLUTION PVT. LTD
11.2012 - 09.2013
Service Engineer
SPICE MOBILITY LIMITED
09.2010 - 11.2012
Service Engineer
Beyond Technologies Ltd
03.2008 - 09.2010
Intermediate - Electronics
Urdu islamiya Collage Aligarh U.P.
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Govt. I.T.I Charbagh (SAI AUDOGIK PRASHISHAN SANSTHAN)
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U.P. Board
Bachelor of Arts - undefined
Sikohabad University
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