Anuj Dutt

Business Process Analysis & Stakeholder Collaboration

• Conducted thorough analysis of Lease business to identify inefficiencies and areas for improvement.
• Developed new workflows and processes that streamlined operations, reduced costs and enhanced service delivery.
• Liaison between various departments, including sales, marketing, finance, and IT, to gather and document business requirements.

Project Management

• Led and manage cross-functional projects aimed at improving business processes, customer experience, and operational efficiency.
• Develop project plans, timelines, and budgets, ensuring projects are delivered on time and within scope.
• Worked with finance team on optimizing Pricing Model that reflect market demand, customer profile and vehicle depreciation which led to increased profitability by 15%.

Data Analysis and Reporting

• Monitored financial performance against key metrics, delivering regular reports and insights to senior management.
• Conducted in depth data analysis to drive financial decisions and
  improve operational efficiency.
• Analyzed historical data on car models and market trends and helped in predicting the residual values of leased vehicles which helped in setting accurate lease terms and minimum financial risks. Information used to make tailored marketing strategies, improve customer experience and reduced response time by 20%.

System Implementation & Enhancement:

• Ensured seamless integration of financial systems with other company systems (Mifin, Axapta, Dynamics 365), enhancing data flow and reporting capabilities.

Business Process and Stakeholder Engagement

• Conducted market research and competitor analysis to identify opportunities for new housing finance products, contributing to company's strategic planning.
• Conducted detailed requirements gathering sessions with stakeholders to understand business needs related to housing finance products which led to successful definition of project scope.
• Created comprehensive Business Requirement Documents (BRDs) and Requirement Specifications for housing loan origination and servicing systems.

System Enhancements

• Analyzed existing loan processing workflows and implemented process improvements that reduced application processing time significantly.
• Coordinated with end-users to validate system functionality against business requirements through user acceptance testing(UAT).
• Worked on Improving the efficiency and accuracy of the loan origination process by upgrading the LOS platform which led to reduced loan processing time by 25% and increased application accuracy.

Data Analysis and Reporting

• Conducted data analysis on housing loan performance, identified trends and provided insights that informed strategic decision-making for product offerings.

• Delivered assigned revenue targets for Delhi-NCR Region
• Identified opportunities and generated sales opportunities through database deals
• Improved efficiency and productivity of team members via continuous training
• Stood updated on recent policy changes and guidelines in order to educate team members.