Anuj Goyal
Summary
Dedicated and a super-proactive job seeker with a proven track record of fulfilling organizational requirements through systematic and efficient practices. Expertise in thriving under pressure and adapting to evolving challenges with multitasking and time management abilities.
Overview
8
8
years of professional experience
Work History
Bootstrap Founder
Muvano
Helsinki
05.2024 - 12.2024
- Launched a dual-focus consultancy delivering relocation services and digital transformation solutions for SMEs, achieving service-market fit within two months.
- Acquired over 90 clients through strategic digital marketing and customer-centric service delivery, establishing a 100% referral-based growth pipeline.
- Designed and implemented customized digital transformation roadmaps for clients, including process reengineering, and UI/UX improvements.
- Conducted a comprehensive market analysis to identify service gaps, resulting in targeted offerings with margins 30% higher than the industry average.
- Utilized data analytics to optimize service delivery processes, reducing operational costs by 15%, while maintaining quality standards.
Process Specialist
Nuance Communications (A Microsoft Company)
Bengaluru
04.2022 - 06.2023
- Managed QA compliance for AI-driven speech recognition solutions across 70+ U.S. clients, consistently exceeding 98% quality benchmarks.
- Led seven cross-functional teams through new client onboardings, system transitions, and process improvements, reducing onboarding time by 25%.
- Developed and implemented performance improvement plans based on root cause analysis, reducing error margins by 12%.
- Streamlined quality control processes to consistently meet 30-minute turnaround time requirements, while maintaining accuracy standards.
- Conducted performance audits and delivered actionable feedback, improving team productivity metrics by 18%.
Senior Process Executive
ScribeEMR Systems Private Limited
Mohali
03.2021 - 04.2022
- Redesigned client onboarding workflows through client preferences mapping and optimization techniques, improving customer retention rates by 22%.
- Served as acting team manager during leadership transitions, maintaining operational continuity and team performance.
- Standardized QA procedures and compliance requirements, resulting in successful audit outcomes.
- Created and delivered comprehensive training programs on client preferences, reducing training time by 30%.
Process Associate
IDS Infotech Limited
Mohali
02.2019 - 02.2021
- Completed specialized operations and compliance training in half the standard time, demonstrating passion for quick learning.
- Supported quality verification for medical documentation processes with a 99% accuracy rate.
- Gained foundational knowledge of ISO 9001 principles and their application in process quality control.
- Facilitated knowledge transfer sessions for peers, resulting in improved team performance metrics.
Sales Promoter
Oppo Mobiles Pvt Ltd (NR)
Gurugram
04.2017 - 02.2018
- Consistently exceeded monthly sales targets by 15%, generating ₹2.5 million in revenue within 11 months, while studying full-time and working part-time.
- Developed targeted marketing strategies that improved customer satisfaction metrics by 20%.
- Prepared detailed daily sales reports for executive decision-making, contributing to data-driven marketing approaches.
Education
Masters - Business Administration- Digital Transformation
Haaga Helia University of Applied Sciences
Helsinki, Finland12.2024
Professional Certificate - Global Business Management
Golden Gate University
San Francisco, USA11.2023
Bachelors - Technology - Biotechnology
UIET, Kurukshetra University
Kurukshetra, India07.2018
Skills
- General Management
- QA methodologies and auditing
- Process improvement
- Cross-functional collaboration
- Basics of UiPath
- Brand development
- Canva, Figma, and Miro
- Learning Python and SQL
- Strategy and marketing campaigns
- SEO and social media marketing
- Process Optimization
- Design Thinking
- Interpersonal skills
Projects
Strategy Campaign of Parco Alpi Liguri, Genoa, Italy (07/01/2024)
Led an international team representing Haaga-Helia University in an EU-funded accessibility initiative
Branding campaign for Kalmthoutse Heide Natural Park, Antwerp, Belgium (03/01/24)
Collaborated in a multinational consulting team to develop inclusive branding strategies in a project hosted by Karel de Grote Hogeschool
Positions Of Responsibility
- Led training and quality control softwares at Nuance Communications.
- Managed quality assurance documentation and SOP development
- Steered the literature club of UIET, KUK and orchestrated various sprots meet at UIET, KUK.
- Orchestrated and managed the techno-cultural festival 'Excelsior' at UIET K.U.K.
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Bootstrap Founder
Muvano
05.2024 - 12.2024
Process Specialist
Nuance Communications (A Microsoft Company)
04.2022 - 06.2023
Senior Process Executive
ScribeEMR Systems Private Limited
03.2021 - 04.2022
Process Associate
IDS Infotech Limited
02.2019 - 02.2021
Sales Promoter
Oppo Mobiles Pvt Ltd (NR)
04.2017 - 02.2018
Masters - Business Administration- Digital Transformation
Haaga Helia University of Applied Sciences
Professional Certificate - Global Business Management
Golden Gate University
Bachelors - Technology - Biotechnology
UIET, Kurukshetra University
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