Summary
Overview
Work History
Education
Skills
Websites
Projects
Positions Of Responsibility
Languages
References
Timeline
Generic

Anuj Goyal

Summary

Dedicated and a super-proactive job seeker with a proven track record of fulfilling organizational requirements through systematic and efficient practices. Expertise in thriving under pressure and adapting to evolving challenges with multitasking and time management abilities.

Overview

8
8
years of professional experience

Work History

Bootstrap Founder

Muvano
Helsinki
05.2024 - 12.2024
  • Launched a dual-focus consultancy delivering relocation services and digital transformation solutions for SMEs, achieving service-market fit within two months.
  • Acquired over 90 clients through strategic digital marketing and customer-centric service delivery, establishing a 100% referral-based growth pipeline.
  • Designed and implemented customized digital transformation roadmaps for clients, including process reengineering, and UI/UX improvements.
  • Conducted a comprehensive market analysis to identify service gaps, resulting in targeted offerings with margins 30% higher than the industry average.
  • Utilized data analytics to optimize service delivery processes, reducing operational costs by 15%, while maintaining quality standards.

Process Specialist

Nuance Communications (A Microsoft Company)
Bengaluru
04.2022 - 06.2023
  • Managed QA compliance for AI-driven speech recognition solutions across 70+ U.S. clients, consistently exceeding 98% quality benchmarks.
  • Led seven cross-functional teams through new client onboardings, system transitions, and process improvements, reducing onboarding time by 25%.
  • Developed and implemented performance improvement plans based on root cause analysis, reducing error margins by 12%.
  • Streamlined quality control processes to consistently meet 30-minute turnaround time requirements, while maintaining accuracy standards.
  • Conducted performance audits and delivered actionable feedback, improving team productivity metrics by 18%.

Senior Process Executive

ScribeEMR Systems Private Limited
Mohali
03.2021 - 04.2022
  • Redesigned client onboarding workflows through client preferences mapping and optimization techniques, improving customer retention rates by 22%.
  • Served as acting team manager during leadership transitions, maintaining operational continuity and team performance.
  • Standardized QA procedures and compliance requirements, resulting in successful audit outcomes.
  • Created and delivered comprehensive training programs on client preferences, reducing training time by 30%.

Process Associate

IDS Infotech Limited
Mohali
02.2019 - 02.2021
  • Completed specialized operations and compliance training in half the standard time, demonstrating passion for quick learning.
  • Supported quality verification for medical documentation processes with a 99% accuracy rate.
  • Gained foundational knowledge of ISO 9001 principles and their application in process quality control.
  • Facilitated knowledge transfer sessions for peers, resulting in improved team performance metrics.

Sales Promoter

Oppo Mobiles Pvt Ltd (NR)
Gurugram
04.2017 - 02.2018
  • Consistently exceeded monthly sales targets by 15%, generating ₹2.5 million in revenue within 11 months, while studying full-time and working part-time.
  • Developed targeted marketing strategies that improved customer satisfaction metrics by 20%.
  • Prepared detailed daily sales reports for executive decision-making, contributing to data-driven marketing approaches.

Education

Masters - Business Administration- Digital Transformation

Haaga Helia University of Applied Sciences
Helsinki, Finland
12.2024

Professional Certificate - Global Business Management

Golden Gate University
San Francisco, USA
11.2023

Bachelors - Technology - Biotechnology

UIET, Kurukshetra University
Kurukshetra, India
07.2018

Skills

  • General Management
  • QA methodologies and auditing
  • Process improvement
  • Cross-functional collaboration
  • Basics of UiPath
  • Brand development
  • Canva, Figma, and Miro
  • Learning Python and SQL
  • Strategy and marketing campaigns
  • SEO and social media marketing
  • Process Optimization
  • Design Thinking
  • Interpersonal skills

Websites

Projects

Strategy Campaign of Parco Alpi Liguri, Genoa, Italy (07/01/2024)

Led an international team representing Haaga-Helia University in an EU-funded accessibility initiative

Branding campaign for Kalmthoutse Heide Natural Park, Antwerp, Belgium (03/01/24)

Collaborated in a multinational consulting team to develop inclusive branding strategies in a project hosted by Karel de Grote Hogeschool

Positions Of Responsibility

  • Led training and quality control softwares at Nuance Communications.
  • Managed quality assurance documentation and SOP development
  • Steered the literature club of UIET, KUK and orchestrated various sprots meet at UIET, KUK.
  • Orchestrated and managed the techno-cultural festival 'Excelsior' at UIET K.U.K.

Languages

Hindi
First Language
English
Proficient (C2)
C2

References

References available upon request.

Timeline

Bootstrap Founder

Muvano
05.2024 - 12.2024

Process Specialist

Nuance Communications (A Microsoft Company)
04.2022 - 06.2023

Senior Process Executive

ScribeEMR Systems Private Limited
03.2021 - 04.2022

Process Associate

IDS Infotech Limited
02.2019 - 02.2021

Sales Promoter

Oppo Mobiles Pvt Ltd (NR)
04.2017 - 02.2018

Masters - Business Administration- Digital Transformation

Haaga Helia University of Applied Sciences

Professional Certificate - Global Business Management

Golden Gate University

Bachelors - Technology - Biotechnology

UIET, Kurukshetra University

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