Anuj Jain

Role: Business Process Representative

• Requirement gathering and Automation feasibility check.
• Discussing and Decision making for the proposed automation for cost effectiveness and FTE savings.
• Based on the business requirement provide better technical solution.
• Prepare the documents TDD, ODI based on SDD provided by Process Architect.
• Show and discussed with Process Architect & with other team and finalize documents.
• Solution Designs, Coding, develops, maintains and implements Process and Objects.
• Provide the guideline to team for development, best code practices, code review of the other team members.
• Proposing effective & feasible solutions at component level as and when needed.
• R&D on the thing for betterment of modules.
• Blue Prism Infrastructure management, upgrade plans and Disaster recovery planning.
• Trained new developers and programmers on company standards for design and review

Organization: Bharti Airtel (Telesonic Networks Ltd.)Gurgaon

Period: April 2021-Feb 2022

Role: Executive

• Worked closely with other business analysts, development teams and infrastructure specialists to deliver high availability solutions for mission-critical applications.
• Ensuring opportunities are implemented in the right way and the Solution Design document provides the most appropriate technique for delivering Blue Prism processes to mitigate risk by providing earliest possible visibility to potential issues
• Ensuring comprehensive control is maintained throughout the delivery to realize the process benefits at the earliest opportunity.
• Created Object Design Instruction for clear understanding of the activities performed during development. Made sure every small step is document to remove ambiguity.
• Involved in different phases of SDLC Analysis, Design, Development, Testing, Integration, Implementation and Maintenance.
• Good understanding of Software Development Methodologies like Traditional (Waterfall),
• Agile/Scrum, SDLC, ALM and other best practices.
• Created RPA structure and team along with production support, designed and developed RPA solutions to accelerate Business processes.
• Extensively used Blue prism's process studio and object studio to develop and test the robot based on given business process model.
• Automated Web Based, Java Based, Mainframe, Desktop based applications using automation tools.
• Automated numerous routine tasks using Blue Prism thereby reducing manual intervention also helpful in Error Handling and maintenance of robots.
• Worked on Process Definition Document (PDD) step by step keystroke level.
• Worked on Solution Design Document (SDD) Lead testing teams to generate test scripts for testing robots and handling exceptions.
• Created reusable automation framework and reusable libraries with data externalization for RPA implementation.

Organization: Bharti Airtel (Teamlease Pvt Ltd )Gurgaon

Period:Sep 2020-Apr 2021

Role:Associate Developer

• Blue Prism Process and Objects Development and their integration.
• BE Report generation at the end of the process, which helps in knowing the cases which are complete and cases which are to be handled manually.
• Performance report generation to know the success rate of the process.
• Process Scheduling on daily basis based on the business requirements.
• Process controller to monitor process and Queue items from the control room.
• MI reports sent across respective business units for the payment validations.
• Providing operational handbook document for business.
• Providing Operational Impact Document (OID).
• Process enhancements based on application and business evolution.
• Involved in analysis of the requirement.
• Designed reusable and reliable code for use within distributed environments

• Process and Objects Development and their integration
• BE Report generation at end of the process, which helps in knowing the Cases which are complete and cases which are to be handled manually
• Performance report generation to know the success rate of the process
• Process Scheduling on daily basis based on the business requirements
• MI reports sent across respective business units for the payment validations
• Providing operational handbook document for business
• Providing Operational Impact Document (OID)
• Process enhancements based on application and business evolution
• Involved in analysis of the requirements
• Provided system administration and support of the ITIL Change and
• Incident platform using BMC Remedy.

• Increased customer satisfaction by resolving product or service issues
• Created plans and communicated deadlines to ensure projects were completed on time
• Carried out day-day-day duties accurately and efficiently
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Supervised work of contracted employees to keep on task for timely completion
• Maintained energy and enthusiasm in fast-paced environment
• Worked flexible hours; night, weekend, and holiday shifts
• Organizing MIS of customer complaint
• Provided technical support to field engineer voice and data issues
• Following escalation matrix for Major outages and critical trouble tickets / service request
• Associated with the network operations (I & FR) of the Broadband Internet Services (DSL)
• Save repeat complaint and control fault rate
• Maximize network performance by monitoring performance
• Keeping track on the productivity of engineers.