Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Anuj Khanna

Anuj Khanna

Bangalore

Summary

Results-driven problem solver with a track record of success in product development, cost optimisation, experience design and operations.
With 4 years of experience at Practo and 3 years co-founding and running a start-up, I bring a unique perspective and a diverse skill set to any team.
My passion lies in working with a founder's mindset, and I am eager to find an organization that values innovation, creativity, and collaboration.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Associate Director - Experience

Practo
Bangalore
10.2021 - 12.2022
  • Led Customer Advocacy, CSAT and NPS with Product, Operations, and Leadership teams to improve Practo NPS by 30%
  • Strategized with analytics team to connect NPS, retention, CSAT and cancellations to drive potential revenue growth of 4 cr. p.a
  • Led revamp of “Support” at Practo to improve quality of Bot and people support by more than 35% while reducing 60% costs.
  • Led all leadership forums with CEO, founders and Business heads on driving CSAT and NPS at organization level.
  • Designed Product and Ops OKRs related to CSAT and NPS while driving weekly forums for achieving goals.

Senior Manager

Practo
Bengaluru
01.2020 - 09.2022
  • Led strategy for Teleconsultations and Diagnostics at home for over 2M consumers during COVID-19.
  • Achieved 30% relative increase in CSAT and 70+% relative reduction in cancellations of Teleconsults through quality control and control tower processes.
  • Increased total video consultations on platform by 75% through strategic initiatives.
  • Achieved 4x growth in diagnostics business through Annual Operating Plan.
  • Improved CSAT by 35% and reduced cancellations by 39% by setting up Practo's own fleet of phlebotomists and runners.

Product Manager

Practo
Bangalore
11.2018 - 12.2019
  • 60% conversion growth through funnel and product content improvements
  • Increased online transactions by 200% to reduce cash collection risks and expenses
  • Improved medicine delivery contribution margin by 70%
  • Launched diagnostic services in 14 additional cities handling vendor integrations
  • Improved product homepage TOF by 33% and conversion by 28%

Co-founder and CEO

Tested Healthcare
Hyderabad
07.2015 - 10.2018
  • Led the company from 1-member team with 2 orders/week to 32-member team with more than 120 orders/day while generating a top line of Rs 2.5 Cr/F.Y
  • Strategy and execution for technological platforms including a master backend, backend application for phlebotomists, front end mobile application and clinic interface
  • Overlooked all aspects relating to Finances, Compliance, H.R, Operations, Sales, Admin and Customer Care
  • Tested delivered to 40,000+ customers maintaining delivery rate of above 95% while retaining 60% of its customers and showing 50%+ growth quarter on quarter.

Director, Global

AIESEC India
Mumbai
01.2005 - 06.2014
  • Led a team of 700 members and 900 interns from 30 countries providing strategic inputs for growth, operations and quality (NPS)
  • Lead sales team generating revenue of $400,000 or INR 2.4 crores by launching new products and creating demand vs supply awareness in team members.
  • Delivered physical and virtual training at national and international level to 5000 members

Education

B.Com (Hons) - Commerce

Indian Institute of Management And Commerce
Hyderabad
06.2010 - 05.2013

Skills

    Customer Experience Design

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Certification

Product Management Certification - Duke CE

Timeline

Design Thinking for Innovation - UVA Darden

05-2023

Associate Director - Experience

Practo
10.2021 - 12.2022

Product Management Certification - Duke CE

06-2020

Senior Manager

Practo
01.2020 - 09.2022

Product Manager

Practo
11.2018 - 12.2019

Co-founder and CEO

Tested Healthcare
07.2015 - 10.2018

B.Com (Hons) - Commerce

Indian Institute of Management And Commerce
06.2010 - 05.2013

Director, Global

AIESEC India
01.2005 - 06.2014

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