Anuj Khati
New Delhi
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner
Wok Of Taste
06.2023 - 06.2024
- To oversee daily operations of the restaurant.
- Develop strategies to increase sales and profit margin.
- To train and manage the restaurant staff and ensure a high level of customer satisfaction.
Assistant Manager-Operations
The Man company
07.2021 - 06.2023
- Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation
- Preparation and Dispatch of all B2B PO’s
- Ensuring correct packaging and dispatch of all the orders as per the timelines
- Overseeing and monitoring of quality, quantity, stock levels, delivery times, transport costs, and efficiency
- Preparation of daily reports
- To oversee processing, dispatch tracking and delivery of all B2B orders
- Supervising, coaching, and training the warehouse workforce
- Initiate, coordinate, and enforce optimal operational policies and procedures
- Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals
- Working alongside a 3PL and logistics partner to optimize warehouse and fulfillment operations
Store Operations Manager
Lenskart.com
12.2016 - 07.2017
- Ensuring high levels of customer satisfaction through excellent service
- Develop Business strategies to raise our customer pool, expand store track and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Maintaining outstanding store ambience and visual merchandising standards
- Complete store administration and ensure compliance with policies and procedures
- Propose innovative ideas and marketing campaigns to increase market share
- Responsible for internal audit of stock movement
- Gathering customer feedback and acting on it to ensure zero complaints on a daily basis
- Report on buying trends, customer needs, profits etc
- Conduct personnel performance appraisals to assess training needs and build career paths
- Additional store manager duties as needed
Assistant Manager-Brand Relations
JustBuylive.com
02.2016 - 10.2016
- Strategic planning for brand acquisition for B2B portal within the FMCG category
- Assume responsibility for budget development and revenue for the category
- Meeting brands for tie-ups and finalizing better margins for retailers and the company
- Responsible for making the brand live on the app and listing the products
- Ensuring category profitability and competition analysis
- Build and maintain long-term relationships with vendors
- Strategic positioning of a product category in order to maximize its visibility
- Research competitors and suggest appropriate pricing and promotional activities
- Place appropriate orders and ensure product availability
Sr Executive-KAM
Snapdeal.com
12.2014 - 02.2016
- Responsible for managing a portfolio of seller accounts in the fashion category and delivering client-focused solutions based on seller needs
- Make forecasts for product demand to ensure the sustainability of inventory
- Coordinating with in-house teams for merchant onboarding
- Range selection and vendor development
- Design exit strategies for unsuccessful products
- Search for insights into consumer needs and wants
- Tracking and building the category gaps
- The market competition analysis and category profitability
Sr Customer Associate
ITC-Wills Lifestyle
12.2011 - 03.2014
- Maximizing sales and providing the highest level of customer service standards
- Maintaining a clean and organized storefront that aligns with the company's image
- Monitor store displays and keep all areas well stocked
- Involved in regular stock checks and inventory management
- Assisting the store manager in the preparation of weekly and monthly reports
- Responsible for training of new staff
- Handling of product billings
- Handling customer complaints and grievances
Education
MBA -
Sikkim Manipal university
01.2020
Diploma - Japanese language
Tokyo Hirata Language School - Tokyo
Tokyo01.2020
BSc - Hotel Management
IHM Dehradun
01.2010
Skills
- Retail operations
- Inventory management
- Account management
- E-commerce operations
- Business development
- Category management
- Warehouse operations
- Logistics management
Languages
Hindi
First Language
English
Proficient (C2)
C2
Japanese
Intermediate (B1)
B1
Certification
- Six months industrial training from "The Oberoi" new Delhi.
Timeline
Owner
Wok Of Taste
06.2023 - 06.2024
Assistant Manager-Operations
The Man company
07.2021 - 06.2023
Store Operations Manager
Lenskart.com
12.2016 - 07.2017
Assistant Manager-Brand Relations
JustBuylive.com
02.2016 - 10.2016
Sr Executive-KAM
Snapdeal.com
12.2014 - 02.2016
Sr Customer Associate
ITC-Wills Lifestyle
12.2011 - 03.2014
MBA -
Sikkim Manipal university
Diploma - Japanese language
Tokyo Hirata Language School - Tokyo
BSc - Hotel Management
IHM Dehradun
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