Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
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Anuj Kumar

Anuj Kumar

Senior Associate - Account Management
Bokaro Steel CIty

Summary

Detail-orientated individual adept at making critical decisions, managing deadlines and enthusiastic about take on exciting new challenges. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Skilled at understanding customer and colleague requests and meeting needs.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Senior Associate - Account Management

Sutherland Global Services Pty Ltd
Chennai
03.2023 - Current
  • Defined work plans in alignment with stakeholder requirements.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Quantified debtor balances to avoid late payments and bad credit.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Liaised with other departments to investigate and resolve order or invoice-related issues.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Used skip tracing and other techniques to locate debtors.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Matched purchase orders with invoices and recorded necessary information.

Associate

Tata Consultancy Services
Kolkata
09.2019 - 03.2023
  • Star Performer of the month Award in 2020
  • Special Initiative Award in 2021
  • Engaged with customers to better understand needs and deliver excellent service efficiently and promptly
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Led team of 5 in absence of Head Supervisor
  • Assisted in supervising other teammates to achieve daily goals
  • Accurately compiled, computed and verified data while resolving complex issues
  • Displayed proactive problem-solving and query-resolution skills to provide superior customer service
  • Met monthly objectives by providing personalized, friendly and knowledgeable customer assistance
  • Optimized workflow by updating teams with critical operational information in fast-paced environment
  • Training SPOC of the project
  • Managing collection, payment allocation & processing commission
  • Dispute follow ups for the customer (calls & emails)
  • Customer Data Management
  • Payment allocation from the respective G/L's to relevant customer account
  • Account maintenance, Initiate refunds and set up auto debit options for clients
  • Taking part in weekly reporting & review calls with clients(onshore)
  • Training new associate and handling escalations on behalf of the team
  • Performing the Cash clean-up activity on a month end basis to clear the credit balances for the specific time limit and posting it to the relevant G/L
  • Auditing the works and reporting it to the clients

Education

Accounts

St. Xavier's College
Ranchi, Jharkhand
6 2016 - 5 2019

Intermediate - 12th - Commerce

M.G.M.Higher Secondary School
Bokaro Steel City, Jharkhand
4 2015 - 5 2016

Matriculation - 10th -

M.G.M.Higher Secondary School
Bokaro Steel City, Jharkhand
05.2013 - 5 2014

Skills

Microsoft Office proficiencyundefined

Accomplishments

  • Supervised team of 5 staff members.
  • Increased the collection from 80% to 96% (10/21 - 01/22)
  • Monetary Transactions - Handled check, credit and automatic debit card transactions with 100% accuracy.
  • Star Performer of the month in 2020.
  • Special Initiative Award in 202.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Senior Associate - Account Management

Sutherland Global Services Pty Ltd
03.2023 - Current

Associate

Tata Consultancy Services
09.2019 - 03.2023

Matriculation - 10th -

M.G.M.Higher Secondary School
05.2013 - 5 2014

Accounts

St. Xavier's College
6 2016 - 5 2019

Intermediate - 12th - Commerce

M.G.M.Higher Secondary School
4 2015 - 5 2016

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Anuj KumarSenior Associate - Account Management