Anuj Kumar
Saharanpur
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader
Ienergizer
Dehradun
04.2023 - 11.2024
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Senior Team Leader
Altruist Technologies
Pune
10.2022 - 03.2023
- Analyzed sales data and generated reports for management review.
- Conducted regular meetings with team members to review goals and objectives.
- Established standards of excellence in customer service, product knowledge, and communication skills.
- Maintained accurate records of all sales transactions.
- Identified areas of improvement within the sales process.
Team Leader
Teleperformance
Mohali
07.2018 - 04.2022
- Beginning my journey as an agent in July 2018 and concluding in October 2019, I delved into understanding the ground values and realities.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
CCE
Conneqt Business Solutions
Mohali
09.2017 - 06.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Education
Associate of Arts -
IGNOU
01-2021
12th -
UP Board Allahabad
UP 01-2013
High School Diploma -
Gurukul Kangri Vidhalaya
Haridwar01-2010
Skills
- Team building
- Teamwork and collaboration
- Work Planning and Prioritization
- Coaching and mentoring
- Team motivation
- Project management
- Team supervision
Certification
- Jump Certified Team Leader
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Timeline
Team Leader
Ienergizer
04.2023 - 11.2024
Senior Team Leader
Altruist Technologies
10.2022 - 03.2023
Team Leader
Teleperformance
07.2018 - 04.2022
CCE
Conneqt Business Solutions
09.2017 - 06.2018
Associate of Arts -
IGNOU
12th -
UP Board Allahabad
High School Diploma -
Gurukul Kangri Vidhalaya
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