ANUJ KUMAR

11.5 years of managing the operations. 10 years of proven track record of managing the Customer Service team and Operations matrix, 1.5 years into the Customer Success team.

I got an opportunity to have exposure to Account Payable AI systems for automated invoice extraction and Retail Solutions (Fast Checkout, Promotions, Payments, CRM, Coupons and Vouchers, Loyalty Programs, and POS).

Ability to maintain all customer service channels, such as calls (inbound/outbound), emails/tickets, chats, and all social media platforms, along with an Escalation Desk to increase profitability and drive business results.

Expert in constant improvement of customer service metrics (SLA/SLO). Like - Attrition, Shrinkage, Roster, One on One, Performance reviews, Service Level, Quality, NPS, AHT, Occupancy, Utilization, Resolve %, FCR, Repeat on Resolved, ASA, ART, TAT, Abandon. Motivated to maintain customer satisfaction, and contribute to company success. Specialize in quality, speed, and process optimization.

• Father's Name: Late Sh. Satendra Kumar
• Date of Birth: 07/16/88
• Gender: Male
• Marital Status: Married