Anuj Kumar
Delhi
Summary
To pursue a demanding career that requires the application of skill and competency in an organization where recognition and opportunities for professional progress are the rewards for hard work and dedication to the organization's improvement.
Overview
4
4
years of professional experience
Work History
System Administrator
Kipi.ai
Noida
04.2022 - Current
- Handling Company Asset Management, allocation and submit to IT-Stock
- Ensure the laptop is fully set up with the necessary operating system and software
- Install any required security software and updates
- Configure user accounts and permissions
- Provide technical assistance to users experiencing hardware, software, and network issues
- Troubleshoot and resolve problems related to desktops, laptops, printers, and other peripherals
- Remote Desktop configuration and troubleshooting
- Proving Video Call support to users through remote and physical availability, using Video Call devices and Google Meet for the same
- Format the laptop and Reinstall the Operating System Win 10 Pro, W11Pro
- Troubleshooting of LAN connectivity issues
- Worked with inventory for getting data accuracy and tracing organization assets
- Working Ticketing tools to address user’s tickets regarding hardware, software and networking issues, troubleshooting
- Providing remote support to users for any application and mail issues
- Troubleshooting, analyzing a prepared Monthly issue report
- Outlook Installation and Configuration
- Create the domain ID for a new user in Azure
- Providing support for all types of issues, software and hardware issues, Installation, Testing and configuring new workstations, peripheral equipment and software
- Created and managed new employee profiles in Azure Active Directory (AAD), ensuring proper access and security settings
- Configured user accounts, assigned roles, and managed group memberships to streamline onboarding processes
- Implemented group policies to enforce security and compliance standards across the organization
- Provided BitLocker recovery keys to users, ensuring data security and access recovery
Desktop Support Engineer Intern
Anuj Kumar
Noida
09.2021 - 04.2022
- Installed new hardware such as printers, scanners and other peripherals.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Implemented antivirus and malware protection tools, decreasing security incidents.
- Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Performed backups of critical data using Symantec Backup Exec software.
- Installed new print drivers on computers and configured network connections between printers and computers.
Education
Azure Certificate -
Croma campus
Noida01.2023
B.A -
Allahabad University
01.2020
ITI -
Govt. ITI Fatehpur
01.2019
Hardware and Networking -
Jetking Allahabad Institute
01.2018
Intermediate -
UP Board
01.2017
High School -
UP Board
01.2015
Skills
- Asset management
- System configuration
- Network troubleshooting
- User account management
- Security compliance
- Remote support
- Help desk support
- Data recovery
- Team collaboration
- Problem solving
- Inventory management
- System updates
- Helpdesk operations
- System upgrades
- Virtualization
- Remote Access
- Hardware troubleshooting
- Device configuration
- Backup management
- New program installations
- Offboarding and onboarding
- Hardware and software installation
- Program installations
- Desktop troubleshooting
- Software installation
- Hardware maintenance
- Technical support
- Hardware provision management
Languages
- Hindi
- English
Personal Information
- Date of Birth: 01/01/02
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Accomplishments
Pinnacle Achievement
Best Highflyer Award
Timeline
System Administrator
Kipi.ai
04.2022 - Current
Desktop Support Engineer Intern
Anuj Kumar
09.2021 - 04.2022
Azure Certificate -
Croma campus
B.A -
Allahabad University
ITI -
Govt. ITI Fatehpur
Hardware and Networking -
Jetking Allahabad Institute
Intermediate -
UP Board
High School -
UP Board
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