To have a challenging position that will utilize my experience and unique abilities. A high-impact leadership position, requiring creative and innovative approaches to problem solving, strategy development and fulfillment of my personal goals.
16+ years of keen experience in the field of Customer Services/Guest Relationship/Airlines & Airport Operations / Administration/Hospitality/housekeeping/Baggage handling / Retail F&B, Operation management ETC & strong conceptual understanding of Business Management.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work History
CLIENT RELATIONSHIP MANAGER
SHUBHA NIRMAN SOLUTIONS
09.2023 - Current
Working closely with vendors and clients.
Maintaining a healthy relationship with them.
Arrangements of manpower, equipment, products & Services.
Lisoning, Meetings, Pricing, Negotiation. Up selling & Cross selling of products & service.
Vendor management & client management, Taking care of daily Operations.
PROJECT / OPERATIONS MANAGER
COLORTALE LLP
09.2021 - 08.2023
Vendor management & client management, Taking care of daily Operations.
Leading & motivating a team of professionals to achieve the operational target.
Responsible for day to day operation & Smooth guest handling.
Taking care of daily activities including-ordering - receiving of materials & equipment / work progress / team allocation / daily progress report /account management / payment follow up / travel arrangement for team / accommodation arrangement / planning / meetings / coordinating.
Relations with suppliers and client.
Team management/operations/duty roaster/duty allocations-daily, weekly, monthly.
Conducting training-Product knowledge/Soft skills/Customer service/Refresher trainings Etc.
Coordinating allocations for departure and arrivals.
Smooth handling of all VIP'S & CIP'S including special arrangements. Handling of differently abled and specially challenged passenger.
Documentation pertaining to various agencies for a hassle free & smooth flight operation.
SR. SUPERVISOR / TRAINER
CATHAY PACIFIC AIRWAYS (CAMBATA AVIATION)
01.2007 - 01.2016
Conducting training-Product knowledge/Soft skills/Customer service/Refresher trainings Etc.
Coordinating allocations for departure and arrivals.
Smooth handling of all VIP'S & CIP'S including special arrangements.
Handling of differently abled and specially challenged passenger.
Documentation pertaining to various agencies for a hassle free & smooth flight operation.
Provide assistance to passengers in need and directions.
Maintain facilities and equipment so as to ensure a neat, safe, efficient operating environment.
Complete daily, weekly and monthly reports and record as required for the efficient operations.
Stay connected with company and industry procedures and improves jobs skills through constant review of company and other publications, as well as participation in self-study and training programs.
Ability to complete the given task & turn around the Flight before time.
Flight operations / turn around the flight within the given scheduled ground time.
All arrival functions & baggage handling including bag reclaim, PIR/DPR/OHD/AHL/Settlement.
DIPLOMA IN AVIATION, HOSPITALITY & TRAVEL MANAGEMENT -
FIAT
01.2006 - 01.2007
GRADUATION - undefined
MJP Ruhalkhand University
01.2003 - 01.2005
VOCATIONAL DIPLOMA IN R/AC - undefined
01.2003 - 01.2005
DIPLOMA IN COMPUTER APPLICATIONS - undefined
R.C.T.I
01.2001 - 01.2002
10TH +2 - undefined
UPMSP
01.2001 - 01.2002
10TH - undefined
U.P.M.S.P
01.1997 - 01.1998
IELTS CERTIFICATION - undefined
IDP IELTS
Skills
Use of communication programs (Mail, Google Meet, Zoom, Skype)
Management And Leadership Skills
A team player with exceptional communication negotiation and relationship management skills, efficient, achiever, adaptable and balanced personality.
A positive mental attitude and good level of confidence. Strong inter-personal skill, ability to develop and maintain an excellent rapport with team members and other co-workers.
Willingness & ability to learn new things quickly and manage multiple functions and activities in high pressure environments.
Leadership quality, adaptability to different work culture.
Honours And Awards
Received various achievement & trainings - Airline / employer organization (Cambata Aviation)
Received Dangerous Goods trainings CAT-9 & CAT-6
Received Canadian visa training certified by Canadian Embassy.
Received AVSEC training by Cambata Aviation.
Received Emergency and Accident handling training by Cathay Pacific Airways.
Received Irregular flight operation & Manual Flight operations training by Cathay Pacific Airways.
Received mishandled Baggage training by Cathay Pacific Airways.
Received Dangerous Goods basic handling training by Cathay Pacific Airways.
Achieved SECOND Position in all Cathay Pacific Network Team in 2013.
Personal Information
Date of Birth: 03/14/83
Gender: Male
Nationality: Indian
Driving Licence
AM
A1
A2
A
B
Timeline
CLIENT RELATIONSHIP MANAGER
SHUBHA NIRMAN SOLUTIONS
09.2023 - Current
PROJECT / OPERATIONS MANAGER
COLORTALE LLP
09.2021 - 08.2023
CUSTOMER SERVICES MANAGER
EVENT MANAGEMENT COMPANY
01.2019 - 01.2021
GUEST RELATION MANAGER
COSMIC KITCHEN
01.2016 - 01.2017
SR. SUPERVISOR AIRPORT SERVICE / GUEST RELATIONS
CHINA EASTERN AIRLINES (CAMBATA AVIATION)
01.2014 - 01.2016
SR. SUPERVISOR / TRAINER
CATHAY PACIFIC AIRWAYS (CAMBATA AVIATION)
01.2007 - 01.2016
DIPLOMA IN AVIATION, HOSPITALITY & TRAVEL MANAGEMENT -