Summary
Overview
Work History
Education
Skills
Management And Leadership Skills
Honours And Awards
Personal Information
Driving Licence
Timeline
BusinessDevelopmentManager
Anuj Kumar Bhatnagar

Anuj Kumar Bhatnagar

Faridabad

Summary

To have a challenging position that will utilize my experience and unique abilities. A high-impact leadership position, requiring creative and innovative approaches to problem solving, strategy development and fulfillment of my personal goals.

16+ years of keen experience in the field of Customer Services/Guest Relationship/Airlines & Airport Operations / Administration/Hospitality/housekeeping/Baggage handling / Retail F&B, Operation management ETC & strong conceptual understanding of Business Management.

Overview

18
18
years of professional experience
8
8
years of post-secondary education

Work History

CLIENT RELATIONSHIP MANAGER

SHUBHA NIRMAN SOLUTIONS
09.2023 - Current
  • Working closely with vendors and clients.
  • Maintaining a healthy relationship with them.
  • Arrangements of manpower, equipment, products & Services.
  • Lisoning, Meetings, Pricing, Negotiation. Up selling & Cross selling of products & service.
  • Vendor management & client management, Taking care of daily Operations.

PROJECT / OPERATIONS MANAGER

COLORTALE LLP
09.2021 - 08.2023
  • Vendor management & client management, Taking care of daily Operations.
  • Leading & motivating a team of professionals to achieve the operational target.
  • Responsible for day to day operation & Smooth guest handling.
  • Taking care of daily activities including-ordering - receiving of materials & equipment / work progress / team allocation / daily progress report /account management / payment follow up / travel arrangement for team / accommodation arrangement / planning / meetings / coordinating.
  • Relations with suppliers and client.
  • Team management/operations/duty roaster/duty allocations-daily, weekly, monthly.

CUSTOMER SERVICES MANAGER

EVENT MANAGEMENT COMPANY
01.2019 - 01.2021
  • Account management, payment follow up, Venue visiting, booking, payment, SLA.
  • Working closely with vendors and clients, maintaining a healthy relationship with them.
  • Arrangements of manpower, equipment, products & Services.
  • Event management, Sightseeing, Travel, property visit.
  • Making Travel arrangements for clients.
  • Lisoning, Meetings, Pricing, Negotiation. Up selling & Cross selling of products & service.
  • Vendor management & client management, Taking care of daily Operations.
  • Leading & motivating a team of professionals to achieve the operational target.
  • Responsible for day to day operation & Smooth guest handling.
  • Taking care of daily activities including-ordering/receiving/sale.
  • Maximization of sale by up-selling & cross-selling and proper branding & displays.
  • Communication with internal & external Department.
  • Physical verification of stock & inventory management.
  • Handling cash / banking & guest complaints and grievance if any.

GUEST RELATION MANAGER

COSMIC KITCHEN
01.2016 - 01.2017
  • Leading & motivating a team of professionals to achieve the operational target.
  • Responsible for day to day operation & Smooth guest handling.
  • Taking care of daily activities including-ordering/receiving/sale/display/FIFO/stock.
  • Maximization of sale by up-selling & cross-selling and proper branding & displays at the store.
  • Communication with internal & external Department.
  • Physical verification of stock & inventory management.
  • Handling cash/banking & guest complaints and grievance if any.
  • Team management/operations/duty roaster/duty allocations-daily, weekly, and monthly.
  • Ability to complete the assign task & oversee the overall store operation.

SR. SUPERVISOR AIRPORT SERVICE / GUEST RELATIONS

CHINA EASTERN AIRLINES (CAMBATA AVIATION)
01.2014 - 01.2016
  • Team management/operations/duty roaster/duty allocations-daily, weekly, and monthly.
  • Ability to complete the given task & turn around the Flight before time.
  • Flight operations/ turn-around of flight within the given scheduled ground time.
  • All arrival functions & baggage handling including bag reclaim, PIR/DPR/OHD/AHL/Settlement.
  • All departure functions (checkin, Q-management, Pax facilitation, Flight Controlling, CIQ clearance).
  • All Boarding function(Boarding gate controller, manual & automatic boarding, Q-management, Manual/system baggage reconciliation, security items handling).
  • Supervising checkin, counters, departure & Arrival operations.
  • Supervising all post Flight functions.
  • Coordinating & conducting trainings.
  • Conducting training-Product knowledge/Soft skills/Customer service/Refresher trainings Etc.
  • Coordinating allocations for departure and arrivals.
  • Smooth handling of all VIP'S & CIP'S including special arrangements. Handling of differently abled and specially challenged passenger.
  • Documentation pertaining to various agencies for a hassle free & smooth flight operation.

SR. SUPERVISOR / TRAINER

CATHAY PACIFIC AIRWAYS (CAMBATA AVIATION)
01.2007 - 01.2016
  • Conducting training-Product knowledge/Soft skills/Customer service/Refresher trainings Etc.
  • Coordinating allocations for departure and arrivals.
  • Smooth handling of all VIP'S & CIP'S including special arrangements.
  • Handling of differently abled and specially challenged passenger.
  • Documentation pertaining to various agencies for a hassle free & smooth flight operation.
  • Provide assistance to passengers in need and directions.
  • Maintain facilities and equipment so as to ensure a neat, safe, efficient operating environment.
  • Complete daily, weekly and monthly reports and record as required for the efficient operations.
  • Stay connected with company and industry procedures and improves jobs skills through constant review of company and other publications, as well as participation in self-study and training programs.
  • Ability to complete the given task & turn around the Flight before time.
  • Flight operations / turn around the flight within the given scheduled ground time.
  • All arrival functions & baggage handling including bag reclaim, PIR/DPR/OHD/AHL/Settlement.
  • All departure functions( checkin, Q-management, Pax facilitation, Flight Controlling, CIQ clearance).
  • All Boarding function(Boarding gate controller, manual & automatic boarding, Q-management, Manual/system baggage reconciliation, security items handling).
  • Supervising checkin counters, departure & Arrival operations.
  • Supervising all post Flight functions.

Education

DIPLOMA IN AVIATION, HOSPITALITY & TRAVEL MANAGEMENT -

FIAT
01.2006 - 01.2007

GRADUATION - undefined

MJP Ruhalkhand University
01.2003 - 01.2005

VOCATIONAL DIPLOMA IN R/AC - undefined

01.2003 - 01.2005

DIPLOMA IN COMPUTER APPLICATIONS - undefined

R.C.T.I
01.2001 - 01.2002

10TH +2 - undefined

UPMSP
01.2001 - 01.2002

10TH - undefined

U.P.M.S.P
01.1997 - 01.1998

IELTS CERTIFICATION - undefined

IDP IELTS

Skills

Use of communication programs (Mail, Google Meet, Zoom, Skype)

Management And Leadership Skills

  • A team player with exceptional communication negotiation and relationship management skills, efficient, achiever, adaptable and balanced personality.
  • A positive mental attitude and good level of confidence. Strong inter-personal skill, ability to develop and maintain an excellent rapport with team members and other co-workers.
  • Willingness & ability to learn new things quickly and manage multiple functions and activities in high pressure environments.
  • Leadership quality, adaptability to different work culture.

Honours And Awards

  • Received various achievement & trainings - Airline / employer organization (Cambata Aviation)
  • Received Dangerous Goods trainings CAT-9 & CAT-6
  • Received Canadian visa training certified by Canadian Embassy.
  • Received AVSEC training by Cambata Aviation.
  • Received Emergency and Accident handling training by Cathay Pacific Airways.
  • Received Irregular flight operation & Manual Flight operations training by Cathay Pacific Airways.
  • Received mishandled Baggage training by Cathay Pacific Airways.
  • Received Dangerous Goods basic handling training by Cathay Pacific Airways.
  • Achieved SECOND Position in all Cathay Pacific Network Team in 2013.

Personal Information

  • Date of Birth: 03/14/83
  • Gender: Male
  • Nationality: Indian

Driving Licence

  • AM
  • A1
  • A2
  • A
  • B

Timeline

CLIENT RELATIONSHIP MANAGER

SHUBHA NIRMAN SOLUTIONS
09.2023 - Current

PROJECT / OPERATIONS MANAGER

COLORTALE LLP
09.2021 - 08.2023

CUSTOMER SERVICES MANAGER

EVENT MANAGEMENT COMPANY
01.2019 - 01.2021

GUEST RELATION MANAGER

COSMIC KITCHEN
01.2016 - 01.2017

SR. SUPERVISOR AIRPORT SERVICE / GUEST RELATIONS

CHINA EASTERN AIRLINES (CAMBATA AVIATION)
01.2014 - 01.2016

SR. SUPERVISOR / TRAINER

CATHAY PACIFIC AIRWAYS (CAMBATA AVIATION)
01.2007 - 01.2016

DIPLOMA IN AVIATION, HOSPITALITY & TRAVEL MANAGEMENT -

FIAT
01.2006 - 01.2007

GRADUATION - undefined

MJP Ruhalkhand University
01.2003 - 01.2005

VOCATIONAL DIPLOMA IN R/AC - undefined

01.2003 - 01.2005

DIPLOMA IN COMPUTER APPLICATIONS - undefined

R.C.T.I
01.2001 - 01.2002

10TH +2 - undefined

UPMSP
01.2001 - 01.2002

10TH - undefined

U.P.M.S.P
01.1997 - 01.1998

IELTS CERTIFICATION - undefined

IDP IELTS
Anuj Kumar Bhatnagar