ANUJ KUMAR SINGH
Siliguri
Summary
Certified AML/KYC Compliance Banking professional with 7+ years of experience in retail loan servicing, client relationship management, and branch operations. Proven ability to optimize processes, enhance operational efficiency, and drive revenue growth through cross-selling. Skilled in leveraging analytical abilities to implement strategic solutions and improve financial performance.
Completed the Career Essentials in Business Analysis certification by Microsoft and LinkedIn, strengthening expertise in requirements gathering, project management, and business analysis; additionally completed a Power BI certification, further enhancing data analytics and visualization skills.
Currently expanding knowledge through an in-progress Data Science course to enhance capabilities in leveraging data-driven insights, generative AI, and tools like Power BI for improved decision-making.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Personal Banker Authoriser (Grade: Manager)
HDFC BANK LIMITED
02.2024 - 07.2024
- Successfully managed branch operations, ensuring seamless daily activities, compliance with banking regulations, and process improvements to reduce customer wait times by 15%
- Drove sales growth through active cross-selling and tailored financial solutions, boosting customer satisfaction scores
- Conducted thorough KYC, CDD, and EDD reviews for high-risk accounts, utilizing Python (Pandas) to detect anomalies and strengthen AML compliance
- Oversaw and authorized high-value transactions with precision, minimizing risks through data-backed transaction monitoring and operational controls
- Led and mentored branch staff, introducing digital workflow enhancements to improve service quality, team productivity, and operational efficiency
- Streamlined workflows using digital channels, improving overall service quality and operational efficiency
Forex Relationship Manager (Grade: Manager)
ICICI BANK LIMITED
10.2023 - 02.2024
- Led forex services across 30 branches, driving sales growth through strategic client engagement, cross-selling, and comprehensive team support
- Ensured regulatory compliance with RBI and FEMA guidelines by conducting KYC reviews and overseeing CDD and EDD processes for high-value forex transactions
- Provided training to branch teams, enhancing their expertise in forex products and ensuring seamless service delivery and risk mitigation
- Utilized Power BI to visualize forex sales performance, identifying trends and opportunities for branch-level improvements
Regional Service Manager (Grade: Manager)
ICICI BANK LIMITED
03.2023 - 09.2023
- Managed and analysed Banking MIS across 3 regions, overseeing the performance of 32 branches, ensuring data accuracy and timely reporting
- Developed SQL queries to extract and clean banking performance data, streamlining MIS reporting
- Designed Power BI dashboards to track branch-level KPIs, facilitating real-time decision-making and strategic planning
Home Loan and Retail Loan Specialist (Grade: Manager)
ICICI BANK LIMITED
06.2018 - 02.2023
- Ensured comprehensive KYC, CDD, and EDD documentation for retail loan applicants, minimizing risks, flagging suspicious activities, and ensuring AML compliance
- Managed end-to-end sourcing, disbursement, and servicing of home, personal, and vehicle loans, achieving a 10% reduction in delinquency rates through data-driven risk mitigation
- Developed Power BI dashboards to track loan disbursement trends and repayment performance, enhancing proactive decision-making
- Used Python (Pandas) to analyze repayment patterns and predict default risks, optimizing loan portfolio management
Private Banking Relationship Manager (Grade: Deputy Manager)
ICICI BANK LIMITED
10.2016 - 05.2018
- Conducted periodic KYC, CDD, and EDD reviews for high-net-worth clients, including PEPs and high-risk accounts, ensuring compliance and enhancing risk management
- Managed and expanded a diverse portfolio of HNWIs, achieving a 20% increase in client retention and consistently surpassing revenue targets
- Provided personalized financial advice, investment guidance, and portfolio diversification strategies tailored to client needs, while keeping them informed of market trends
- Identified opportunities to cross-sell and upsell private banking services, including loans, insurance, and wealth management solutions, to enhance client portfolios
Education
Post Graduate Diploma - Banking
Manipal University
01.2017
B.Tech - Electronics and Communication Engineering
Maulana Abul Kalam Azad University of Technology
West Bengal07-2015
Skills
- AML-KYC Compliance
- CDD (Customer Due Diligence)
- EDD (Enhanced Due Diligence)
- Power BI
- Regulatory Reporting & Risk Management
- Cross-selling & Sales Strategy
- Customer Relationship Management
- Retail Loan Servicing
- Digital Banking Platforms
- Banking & Retail Asset Operations
- MIS Analysis & Reporting
- Python
Certification
- Power BI Training, Infosys Springboard
- Introduction to Python, Infosys Springboard
- Unpacking NumPy and Pandas, Infosys Springboard
- AML-KYC Compliance, Vskills - India's Largest Certification Body
- Career Essentials in Business Analysis, Microsoft and LinkedIn
- Certificate in Power BI, Vskills - India's Largest Certification Body
- Masters in Data Science with Power BI (with Generative AI), ConsoleFlare (In Progress)
Hobbies and Interests
- Personal Finance Management
- Binge Watching
Timeline
Personal Banker Authoriser (Grade: Manager)
HDFC BANK LIMITED
02.2024 - 07.2024
Forex Relationship Manager (Grade: Manager)
ICICI BANK LIMITED
10.2023 - 02.2024
Regional Service Manager (Grade: Manager)
ICICI BANK LIMITED
03.2023 - 09.2023
Home Loan and Retail Loan Specialist (Grade: Manager)
ICICI BANK LIMITED
06.2018 - 02.2023
Private Banking Relationship Manager (Grade: Deputy Manager)
ICICI BANK LIMITED
10.2016 - 05.2018
Post Graduate Diploma - Banking
Manipal University
B.Tech - Electronics and Communication Engineering
Maulana Abul Kalam Azad University of Technology
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