Anuj Mathur
Mumbai
Summary
Results-driven application support analyst with expertise in market analysis and trade execution. Collaborates with stakeholders to identify and resolve issues, fostering strong client relationships and contributing to business expansion. Employs Microsoft Power BI and Excel for data analysis, implementing strategies that enhance process efficiency. Highly adaptable with a proven ability to work independently and quickly learn new skills.
Overview
11
11
years of professional experience
Work History
Application Support Analyst
Century IQ
Mumbai
04.2026 - Current
- Created detailed reports on market conditions, enabling informed decision-making for stakeholders.
- Analyzed market trends to pinpoint profitable trading opportunities.
- Provided guidance on leveraging strategies for forex trading to clients.
- Executed trades with hands-on experience in live and demo accounts.
- Tested trading tools on demo accounts using forex news indicators to ensure reliable functionality.
- Collaborated with third-party exchanges to manage corporate actions and compensations effectively.
- Organized execution data for meetings, promoting transparency and accountability in processes.
- Worked cross shifts and across days based on shift timings.
Production Support Officer, Business Technology
Fino Payment bank
Mumbai
12.2022 - Current
- Developed and implemented strategies for incident resolution, problem management and root cause analysis.
- Collaborated closely with development teams during deployment phase to ensure smooth transition from development environment into production environment.
- Provided support for business processes to improve operational efficiency
- Facilitated discussions with stakeholders on system issues, bug fixes, and new requirements during regular meetings.
- Managed stakeholder relationships to enhance communication and engagement.
- Collected and organized information to support decision-making processes
- Conducted detailed analysis to pinpoint areas for process improvement.
- Provided technical guidance and assistance to junior analysts in resolving escalated incidents.
Senior Client Analyst
Fable Fintech Pvt Ltd
Mumbai
02.2020 - 12.2022
- Prepared monthly reports on customer account activity and portfolio performance for senior management.
- Developed strong client relationships, offering ongoing support and guidance on portfolio performance.
- Cultivated client relationships that led to increased repeat business opportunities.
- Executed migration of application updates for all branches of HDFC Bank, enhancing client-side functionality.
- Collaborated with operations and compliance departments to ensure accurate transaction processing.
Senior Customer Support
Sutherland Global Services
Mumbai
03.2019 - 10.2019
- Delivered exceptional service to customers via mail, chat, and phone, ensuring their needs were met.
- Resolved customer issues through effective problem-solving, enhancing overall satisfaction.
- Executed daily responsibilities with accuracy and efficiency, contributing to team success.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer support
One Point One solution Pvt Ltd
Mumbai
08.2015 - 05.2017
- Listened to customers' questions and concerns to provide answers or responses.
- Delivered exceptional customer service by resolving issues and addressing inquiries promptly.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Provided complimentary products to address customer complaints and enhance satisfaction.
- Gathered customer information and assessed needs to recommend tailored products or services.
- Cultivated relationships with field operations team to identify business development opportunities and enhance service delivery.
Education
Master - Scientist
Top Mentor
Mumbai11-2022
Bachelors of Commerce -
University of Mumbai
Mumbai12-2020
Skills
- Microsoft Power BI and Excel
- Technical support and application assistance
- Business process management
- Incident and ticket management
- Market analysis and trade execution
- Stakeholder engagement
- Problem-solving skills
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Accomplishments
For consistent exceptional perfomance service provided as a team which has positively impacted the organizatrion diring the financle year 2023-2024
Timeline
Application Support Analyst
Century IQ
04.2026 - Current
Production Support Officer, Business Technology
Fino Payment bank
12.2022 - Current
Senior Client Analyst
Fable Fintech Pvt Ltd
02.2020 - 12.2022
Senior Customer Support
Sutherland Global Services
03.2019 - 10.2019
Customer support
One Point One solution Pvt Ltd
08.2015 - 05.2017
Master - Scientist
Top Mentor
Bachelors of Commerce -
University of Mumbai