Anuj Parikh

Providing Infra support to client 24*7

Monitoring Infra through Zabbix, Opsgenie, periskope, depending upon the alerts creating tickets in Jira and then troubleshooting further.

Troubleshooting issues like disk space, memory, I/O, CPU, Network errors. Port, Interface down, CPU steal time, VM management etc.

Managing arista, juniper and cisco swithes and giving support on that.

Working on critical tickets as per the SLA and raising issues with ISP.

Troubleshooting networking issues using mtr, traceroute, ping, packet capture and other tools.

Tools- Linux, Zabbix, Opsgenie, Periskope, wireshark, Rancher ,peeringDB and many more.

• Configuring and troubleshooting of Sophos firewall, Sophos cloud platform, Firewall on VM, Email Security and Server protection (Endpoint Security).
• Working with IPSEC, SSL, PPTP, L2TP, and other security concepts. Linux, Unix, DNS, Networking, Network security, Proxies, Email security, HTTP protocol, bash, web proxy, web security, spam filtering, Active Directory.
• Extracting different logs from the CLI to dig-out more about the issue.
• Applying different policies based upon user requirements to narrow down the access of the network.
• Dealing with issues like email scanning, certificate issues, allowing and blocking of resources, firmware upgradation, Radius/AD authentication of users and other network problems.
• Continuously troubleshooting the issues on remote and call, delivering an experience to the customers globally.
• Creating Customer database on sales force, JIRA as internal ticket tool and other applications/ services to solve the issue.
• Achievements- Awarded CSAT of the month for 4 times, 3 times for productivity.

• Solving technical problems related to modem, PABX, Avaya and NEC phone systems and internet problems.
• Configuring customer end routers, making devices connected with each other to make the internet and phone systems up and running.
• Lodging tickets for customer issues.
• Communicating with other service providers to solve core issues.
• Handling customer calls along with multitasking troubleshooting of the issues.
• Handling escalated issues and thereby taking remote sessions to solve the issues.
• Document technical knowledge in the form of notes and manuals.
• Escalating cases to L2 for further troubleshooting.

• Installing, Managing, deploying & monitoring of NMS tool.
• Responsible for continues support for NMS, Service OPS and ITSM tools.
• Resolving Tickets on daily basis.
• Monitoring network on a proactive basis.
• Virtualization, taking backups of server data, Windows server, linux.
• Provides support to customers running RedHat Enterprise Linux on their workstations and simulation servers.
• Assigning permissions, creating users, log monitoring, Backups, manipulating config files.
• Responsible for different configurations in NMS through GUI as well as from back-end(Linux platform).

• Company Overview: Client:- COMCAST COMMUNICATION CABLES(USA)
• Generating configurations for Cisco and juniper routers with the help of different tools and commands.
• Responsible for handling any issues with the configuration files or provisioning with respect to central division and giving solution and communicating the same with Comcast SME to get a resolution.
• Giving support to Test and turn-up team in US if they face any issue in deploying config in networking devices.
• Handling issues on calls with TTU.
• Worked with SQL DATABASE to retrieve the customer information and then modify them on regular basis as per change in service.
• Managing and updating Database by constantly making changes and adding new customers in it.
• Client:- COMCAST COMMUNICATION CABLES(USA)

• Responsible for managing and maintaining network operation of multi-vendors through effective installation and configuration.
• Perform tasks of reviewing networking issues and perform root cause analysis to solve networking issues.
• Maintaining router and switch racks, labeling cables, configuring Wifi-router and zyxel switches.
• Lookout for fiber issues and contact respective teams for fiber splicing.
• Handle responsibilities solving service incidents accurately and in a timely manner to achieve client satisfaction.
• Setting up LAN connection on Customer premises.
• Making records of issues using MS office.
• Configuring CCTV cameras with routers, port forwarding, DMZ.