Anuj Prajapati
Travel Agent
Azamgarh
Summary
Seasoned travel professional with 2 years of expertise in the travel industry. Proven track record in efficient booking management, adept at handling cancellations, flight rescheduling, and delivering topnotch customer service. Familiar with Amadeus, Sabre and Galileo systems.
Overview
2
2
years of professional experience
Work History
Associate
I Energizer (MMT Process)
Noida - 60
06.2022 - 11.2023
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
Travel Consultant
IGT Solutions Pvt Ltd
Gurgaon
12.2023 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Education
10th - undefined
UP Board
12th - undefined
UP Board
B.com(hons.) - undefined
Delhi University
Skills
Working with global distribution systems (GDS) like Amadeus, Sabre, and Galileo gives you a broad range of capabilities in managing travel bookings Here are some key functionalities you can perform on these platforms: 1 **Booking Management:** - Create new bookings - Modify existing reservations - Cancel bookings - Retrieve Passenger Name Records (PNRs) 2 **Ticketing:** - Issue new tickets - Reissue tickets due to schedule changes, voluntary changes, etc - Void tickets - Refund tickets 3 **Pricing:** - Check fare availability - Reprice itineraries - Apply fare rules and conditions 4 **Seat Management:** - Assign or change seats - Request special meals - Manage passenger services 5 **Passenger Information:** - Add or update passenger information - Handle frequent flyer details - Manage special service requests (SSRs) 6 **Reports and Queues:** - Access booking reports - Manage queues for schedule changes, waitlists, etc
Extra Qualifications
Advance diploma course in computer application
Contactdetails
06392520337, anuj32555@gmail.com
Personal Information
- Father's Name: Late Tilthu prajapati
- Mother's Name: Shree Kusum devi
- Date of Birth: 12/10/99
- Nationality: Indian
- Marital Status: Unmarried
Language
English and Hindi
Disclaimer
I hereby declare that all the statement made in this resume are true, complete and correct to the Knowledge.
Timeline
Travel Consultant
IGT Solutions Pvt Ltd
12.2023 - Current
Associate
I Energizer (MMT Process)
06.2022 - 11.2023
10th - undefined
UP Board
12th - undefined
UP Board
B.com(hons.) - undefined
Delhi University