Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anuj Raghawan

New Delhi

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

4043
4043
years of post-secondary education

Work History

Customer Service Associate

Bharat BPO
Noida Sector 62
09.2021 - 02.2022
  • Assisted customers with inquiries and provided information.
  • Managed customer complaints and resolved issues efficiently.
  • Collaborated with team members to enhance service delivery.
  • Maintained a clean and organized workspace for optimal efficiency.
  • Greeted customers and identified their needs.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Education

Bachelor of Arts - English Honours

Babasaheb Bhimrao Ambedkar University
Motihari. Bihar, India
04.2021 - 03.2024

Zila School
Motihari. Bihar, India

Modern Public School
Motihari. Bihar, India

Skills

  • Customer service
  • Complaint resolution
  • Team collaboration
  • Service delivery
  • Problem solving
  • Customer complaint resolution
  • Inbound and outbound calling
  • MS office

Timeline

Customer Service Associate

Bharat BPO
09.2021 - 02.2022

Bachelor of Arts - English Honours

Babasaheb Bhimrao Ambedkar University
04.2021 - 03.2024

Zila School

Modern Public School
Anuj Raghawan