ANUJ RAO
Opperstion Manager
Dehradun,UT
Summary
Dynamic Managing Director at Voyagessence Travels with a proven track record in strategic planning and team leadership. Spearheaded innovative marketing strategies that boosted sales by 30%. Expertise in data analysis and process improvement, fostering a culture of collaboration and enhancing customer satisfaction through exceptional service delivery.
Overview
14
14
years of professional experience
Work History
Managing Director
Voyagessence Travels Pvt LTD
08.2022 - 03.2025
- Currently serving as Managing Director at Voyagessence Travels, leading the organization in providing exceptional travel services. This role involves strategic planning and execution of travel sales initiatives. Responsibilities include overseeing operations, enhancing customer experiences, and driving business growth in a competitive market.
- Developed and implemented innovative marketing strategies that increased sales by 30% within the first year.
- Established partnerships with key stakeholders in the travel industry to expand service offerings.
- Led a team of professionals, fostering a collaborative environment that improved employee engagement and productivity.
- Maintained high standards of customer service, resulting in a significant increase in client retention rates.
Team Leader
Shubh Infotech Pvt Ltd
Dehradun
06.2017 - 03.2020
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Maintained a positive work environment that promoted collaboration between team members.
- Created training materials and conducted group trainings on new processes or procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Ensured compliance with all safety regulations in the workplace.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
Sr, Technical Sales Specialist
Live Technician Pvt Ltd
Dehradun
10.2015 - 03.2017
- Delivered online technical support to customers in US and Canada for computer system issues.
- Provided remote assistance addressing various technical problems related to computer systems.
Sr, Technical Sales Specialist
i yogi technicals pvt ltd
Gurgram
05.2015 - 09.2015
- Provided online technical advice regarding specific computer issues.
- Prepared detailed sales reports outlining progress against targets.
Senior Financial Analyst (UK Process)
Barclays Shared Services
03.2014 - 04.2015
- Served as a Senior Financial Analyst at Barclays Shared Services, focusing on UK financial processes. This role required comprehensive analysis of financial data and producing reports to support decision-making. Responsibilities included collaborating with cross-functional teams to ensure accuracy and compliance with financial regulations.
- Enhanced financial reporting accuracy by implementing rigorous data validation procedures.
- Collaborated with stakeholders to streamline financial processes, resulting in a 15% reduction in processing time.
- Conducted training sessions for team members on financial compliance and reporting standards.
- Utilized advanced analytical tools to provide insights that informed strategic business decisions.
Subject Matter Expert (Sr Associates "British Gas" Utilities Billing Process)
Exl Services Pvt Ltd
08.2012 - 12.2013
- In the role of Subject Matter Expert at Exl Services, engaged in overseeing the utilities billing process for British Gas. This position involved ensuring compliance with industry standards while providing expert guidance to the team. Responsibilities included managing complex billing inquiries and collaborating with various stakeholders to streamline operations and enhance customer satisfaction.
- Successfully addressed and resolved billing disputes, leading to improved customer trust and satisfaction.
- Played a pivotal role in training and mentoring junior associates, fostering a culture of continuous improvement.
- Analyzed billing processes to identify inefficiencies, implementing solutions that reduced processing time by 20%.
- Developed and maintained comprehensive documentation of processes and procedures to ensure consistency and quality.
Client Cordinator
Propshell Property Solutions Pvt Ltd
Chennai
01.2011 - 02.2012
- Handling international clients' property-related queries, managing site visits, and document analysis.
- Searching for new property buyers and sellers, and engaging them with the company for their end-to-end needs.
Education
Bachelors of Business Administrations -
Institute of technology & management (itm
Dehradun05.2019
Higher Secondary School -
Beverly Hills
Dehradun04.2005
Skills
- BPO Operations
- Data Analysis
- Process Improvement
- Team Leadership
- Financial Compliance
- Customer Satisfaction
- Project Management
- Strategic Planning
Timeline
Managing Director
Voyagessence Travels Pvt LTD
08.2022 - 03.2025
Team Leader
Shubh Infotech Pvt Ltd
06.2017 - 03.2020
Sr, Technical Sales Specialist
Live Technician Pvt Ltd
10.2015 - 03.2017
Sr, Technical Sales Specialist
i yogi technicals pvt ltd
05.2015 - 09.2015
Senior Financial Analyst (UK Process)
Barclays Shared Services
03.2014 - 04.2015
Subject Matter Expert (Sr Associates "British Gas" Utilities Billing Process)
Exl Services Pvt Ltd
08.2012 - 12.2013
Client Cordinator
Propshell Property Solutions Pvt Ltd
01.2011 - 02.2012
Bachelors of Business Administrations -
Institute of technology & management (itm
Higher Secondary School -
Beverly Hills
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