Anuj Shah
Bachelor Of Commerce
Mumbai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Successful Customer Service Representative with 3.9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Service Executive
CMA CGM SHARED SERVICE CENTRE (INDIA) PRIVATE LIMITED
Mumbai
07.2019 - Current
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
Education
Bachelor of Commerce - Business Management
S.V.D.D English Medium School
Mumbai,India 06.2016 - 05.2019
MBA - International Trade Management
NMIMS Deemed-to-be-University
Mumbai, India 07.2021 - Current
Skills
Documentation and notes
Certification
Custom Clearance- Documentation Executive- Export.
Timeline
MBA - International Trade Management
NMIMS Deemed-to-be-University
07.2021 - Current
Customer Service Executive
CMA CGM SHARED SERVICE CENTRE (INDIA) PRIVATE LIMITED
07.2019 - Current
Custom Clearance- Documentation Executive- Export.
05-2019
Bachelor of Commerce - Business Management
S.V.D.D English Medium School
06.2016 - 05.2019
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