Anuj Shah
Gurugram
Summary
Result-oriented Salesforce Functional Consultant with over four years of experience in configuring, supporting, and developing Salesforce solutions. Holds multiple Salesforce certifications, demonstrating subject matter expertise across diverse industries. Proven track record in leading end-to-end implementations for prestigious clients, including Emaar, Sobha Realty, Disney, and Viacom. Adept at collaborating with cross-functional teams, and managing client and vendor relationships. Committed to delivering solutions that align with business objectives and enhance operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Salesforce Consultant
Cloudsteer Technology
Gurugram
06.2024 - Current
- Led end-to-end Salesforce implementation for prestigious real estate giants, Emaar, and Sobha Realty, in Dubai, delivering scalable and automated solutions that improved operational efficiency.
- Served as the Single Point of Contact between business stakeholders and technical teams, facilitating seamless communication that accelerated project timelines.
- Collaborated with development teams to architect and oversee the deployment of automated processes using Flows, Apex Triggers, and Lightning Web Components, aligning with business requirements, and boosting system efficiency.
- Spearheaded integrations as a Salesforce Functional Consultant, including SAP, mobile SMS, website, and calling systems, ensuring seamless data flow and automating business processes, resulting in a reduction in manual tasks.
- Provided ongoing support and system enhancements for esteemed real estate clients like DLF and Godrej Properties, leading to a high system uptime post go-live. Conducted requirement analysis, solution design, and implementation for feature upgrades and automation improvements, ensuring seamless user adoption.
- Ensured role-based access control and data encryption to protect sensitive information, collaborating with business and IT teams to enforce security best practices, and maintain data integrity. Partnered with QA leads to ensure comprehensive test coverage, validated test cases to meet client expectations, planned and coordinated user acceptance testing (UAT), and conducted end-user training sessions, resulting in a decrease in post-implementation issues.
- Collaborated with cross-functional teams, including Technical Architects, developers, deployment managers, and QA leads, to ensure adherence to best practices in the Software Development Life Cycle.
- Managed client relationships to gather requirements and provide updates, and coordinated with vendors to integrate third-party solutions, resulting in streamlined operations and reduced errors.
Consultant, Salesforce
BIRLASOFT INDIA LIMITED
Noida
02.2021 - 05.2024
- Designed and implemented a Salesforce-based B2B workflow system for leading global mass media companies, including Disney and Viacom, streamlining contract lifecycle management processes such as deal creation, negotiation, approval routing, and status tracking.
- Collaborated with clients to design, develop, and configure Salesforce solutions, delivering tangible results aligned with business objectives.
- Demonstrated expertise in data modeling, user management, and security configurations within Salesforce, ensuring data integrity and compliance with organizational standards.
- Proficient in creating and managing approval processes, automated workflows, reports, and dashboards, enhancing decision-making and operational efficiency.
- Coordinated with external vendors to integrate third-party applications into the existing Salesforce architecture, enhancing system functionality and user experience.
- Managed Salesforce third-party integrated applications, such as Conga Composer, Conga Approvals, and Conga Trigger; conducted post-refresh activities in sandbox environments to ensure system readiness.
- Configured and maintained security settings, including profiles, roles, permission sets, queues, and email services, to safeguard data and ensure appropriate access controls.
- Engaged with business stakeholders to understand requirements, define functional and technical specifications, and deliver solutions aligned with business goals.
- Identified risks, documented issues, and collaborated with onshore and offshore teams, as well as stakeholders, to resolve escalations promptly.
- Implemented change management procedures by documenting and tracking all modifications during deployments, ensuring transparency, and minimizing disruptions.
- Provided efficient application support, system administration, incident resolution, and problem management to maintain the operational integrity of production systems.
Education
B.Tech - Computer Science Engineering
Chandigarh Group of College
Mohali, Punjab07-2020
Skills
- Salesforce implementation
- Business analysis
- Client relationship management
- Agile methodology
- Project management
- Data integration
- Salesforce security management
- Cross-functional collaboration
- Change management
- System administration
- Data migration
- Testing and deployment
- User training
- Salesforce customization
Certification
- Salesforce Certified Associate
- Salesforce Certified Administrator
- Salesforce Certified AI Associate
- Salesforce Certified AI Specialist
Accomplishments
- B'Applaud Award: Recognized by Birlasoft for integrating document generation functionality across various Salesforce projects within the Mass Media domain.
- Best Proptech CRM Consultant Award: Honored by Sobha Realty in Dubai for successfully implementing their Real Estate CRM solution.
Languages
- English
- Hindi
- Punjabi
- Kashmiri
Timeline
Senior Salesforce Consultant
Cloudsteer Technology
06.2024 - Current
Consultant, Salesforce
BIRLASOFT INDIA LIMITED
02.2021 - 05.2024
B.Tech - Computer Science Engineering
Chandigarh Group of College
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