Anuj Sharma
Mumbai
Summary
To pursue a challenging and rewarding career in an organization with strong ethics in continuous endeavor for professional growth and positive contribution.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager (Claims)
Marsh McLennan Global Services (MMGS)
11.2021 - Current
- Team Leadership and Operations Oversight:
- Directed day-to-day claims operational activities, efficiently managing team workloads, prioritizing tasks, and meeting stringent deadlines and targets.
- Managing various businesses i.e. P&C, FI, Cyber, CGL, and other miscellaneous insurance product.
- Conducted regular updates with stakeholders and onshore leads to ensure alignment with business objectives.
- Performance Management and Development:
- Proactively managed team performance, achieving quality, compliance, and productivity targets.
- Effectively handled capacity, leave planning, and forecasting to optimize team outcomes.
- Ensured team adherence to organization SLA, KPIs, and business objectives through strategic people and process management.
- Established a positive team environment fostering motivation and effectiveness.
- Provided training, coaching, and guidance to team members, addressing poor performance with appropriate measures.
- Managed ongoing personal development, competency, and performance of team members.
- Stakeholder Communication and Relationship Building:
- Built and maintained strong working relationships with team members, clients, claims advocates, and third parties.
- Managed challenging situations through effective communication and conflict resolution.
- Risk Management and Reporting:
- Contributed to internal and external management reporting requirements.
- Identified, assessed, and captured emerging risks/incidents within the risk register, escalating to senior management when necessary.
- Human Resources and Compliance:
- Ensured understanding and adherence to corporate Human Resources policies.
- Managed high absence levels, recruitment, disciplinary issues, and under-achievement to successful conclusions.
- Conducted monthly performance reviews and appraisals within agreed timelines.
- Managed attrition according to company standards and maintained a robust Early Warning System (EWS).
- Project Management and Continuous Improvement:
- Managed migrations seamlessly, identifying roadblocks, providing solutions, and ensuring timely execution.
- Actively participated in central projects aimed at bringing in efficiencies i.e. Cash Retained and Ledger O/s
- Identified recurring problems and implemented long-term solutions.
- Promoted positive and constructive approaches to address performance shortcomings.
- Identified and developed individuals for the next level with personalized development plans.
Technical Leader (Claims Handler)
Marsh McLennan Global Services (MMGS)
02.2016 - 10.2021
- Managed international claims, ensuring timely delivery based on agreed SLA while maintaining high quality and team productivity.
- Handled claims for Professional Indemnity (Error & Omission) and Property & Casualty Insurance.
- Resolved team queries related to claims files, demonstrating effective leadership and support.
- Successfully managed 2 teams in the absence of the Manager during a 6-month maternity leave.
- Lead the audit project for 6 business units, collaborating with senior management for seamless execution.
- Communicated ambiguous and complex information in a clear and impactful manner.
- Identified process improvement areas and initiate initiatives to enhance operational metrics (productivity, quality, TAT, shrinkages, etc.).
- Built and maintained strong working relationships with key stakeholders to gain insights into the business and control environment.
- Trained senior associates in account handling work, declaring them competent to take over accounts.
- Conducted knowledge-sharing sessions throughout the organization on a monthly/quarterly basis.
- Handled insurance claims, corresponding with insurers, surveyors, and investigators.
- Followed up with loss adjustors, surveyors, leaders, and cedant for timely updates on claim status or pending documents.
- Check claims documents, investigation reports, survey reports, and endorsements, consulting with surveyors.
- Key Achievements
- Certified Licentiate from III & Pursuing Associates and LM2 CII and attended various training conducted by Insurance Institute of India itself
- Successfully cleared LM1 examination CII London and AMP Certified batch 2020-2021
Sr. Associate - Operations
Jardine Lloyd Thomson India Pvt Ltd.
01.2011 - 01.2016
- Processing New Loss, Advice and Collection entries in the system for various business unites i.e. Marine, Aviation, Energy, Construction and Finpro
- Auditing cases for the team and giving training as per query analysis
- Allocating work to the team as per the SLA
- Key Achievements
- Received appreciations from “Onshore Team” as well as “Star of the Month” awards on multiple occasions.
Business Associate - Operations
Inventurus Knowledge Solution India Private Ltd.
12.2009 - 08.2010
- Working with the US counterparts in servicing the Healthcare Insurance for Medical Billing in Flex Software/NextGen
- Maintain Bill Cycle Audit & Audit the same on daily basis
- Handling internal queries
- Giving training to team members
- Key Achievements
- Received appreciations from Senior VP for conducting audit for most complex cases/Errors
- Being a Pilot batch I was leading my team as a subject matter expert with the help of my Team Leader
Client Service Executive
Medusind Solution India Pvt.Ltd
11.2008 - 12.2009
- Upload the files from Wells Fargo site from where we get work for everyday.
- Preparing control log in addition of Work order
- Audit of Cash Posting
Education
Post Graduation Diploma - Management - Operations
Welingkar Institute of Management Development and Research
01.2024
Diploma - Financial Management
Welingkar Institute of Management Development and Research
01.2011
B.COM - Accounting and Finance
SIES College SION (W) Mumbai University
01.2008
HSC - undefined
SIWS College (Wadala) Mumbai University
01.2005
SSC - undefined
SGM Vidyalaya (SION)
01.2003
Skills
- Advanced workload management skills
- Good communication skills
- Influencing and negotiation skills
- Effective people management skills and experience
- Coaching and delegation skills
- Analytical problem-solving skills
- Experience of managing relationships within a customer service environment Effective resource management skills
- Ability to promote and adapt to change
- Working knowledge of insurance industry IT skills
- Commercially and Results driven
- Proficiency in project management, team collaboration
- Deep understanding of the industry and operational processes
SYNOPSIS
- A competent professional over 15 years of experience in multiple functions of Insurance & operations. Ability to take up new initiatives and challenges to identify continuous change actions to reduce cost and enhance quality and increase margins.
- Currently associated with Marsh McLennan Global Services (MMGS) with the UK Operations dealing into Insurance Broking.
Certification
- Certified Licentiate from Insurance Institute of India (LIII), pursuing AIII
- CII UK - LM1
- Six Sigma Yellow Belt Certified: Certificate ID: ALO41SSYB20250326
Hobbies and Interests
Travelling
Timeline
Manager (Claims)
Marsh McLennan Global Services (MMGS)
11.2021 - Current
Technical Leader (Claims Handler)
Marsh McLennan Global Services (MMGS)
02.2016 - 10.2021
Sr. Associate - Operations
Jardine Lloyd Thomson India Pvt Ltd.
01.2011 - 01.2016
Business Associate - Operations
Inventurus Knowledge Solution India Private Ltd.
12.2009 - 08.2010
Client Service Executive
Medusind Solution India Pvt.Ltd
11.2008 - 12.2009
Diploma - Financial Management
Welingkar Institute of Management Development and Research
B.COM - Accounting and Finance
SIES College SION (W) Mumbai University
HSC - undefined
SIWS College (Wadala) Mumbai University
SSC - undefined
SGM Vidyalaya (SION)
Post Graduation Diploma - Management - Operations
Welingkar Institute of Management Development and Research
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