Anuj Singh
Systems Engineer
Bangalore
Summary
Experienced system engineer with a proven ability to develop strong relationships with vendors and clients, fostering long-term partnerships. Proficient in the installation, configuration, and monitoring of complex systems and infrastructures. Bringing over 10 years of successful experience, I offer a wealth of expertise to effectively tackle challenging technical issues.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Systems Engineer Google Workspace
Bitgo India Pvt Ltd
Bangalore
12.2023 - Current
- Google Cloud & API Solutions: Developed multiple solutions using Google APIs and Google Apps Script, integrating G-Suite services with other systems like JIRA, OKTA, and Salesforce. Automated workflows, such as fetching Google Meet records for groups and storing them in Google Cloud.
- Enterprise Security & Compliance: Implemented Privileged Identity Management (PIM), Privileged Access Management (PAM), and Just-in-Time access. Enforced security policies, ensuring compliance with GDPR, HIPAA, and other regulations. Conducted regular security assessments and vulnerability scans.
- Device & Endpoint Management: Configured and managed JAMF for macOS, including creating configuration profiles, packaging software, and deploying via Bash scripts. Administered Google MDM for iOS devices and integrated ABM federation with Google Workspace.
- Automation & Patch Management: Used Automox to control software updates for multiple applications. Developed Bash scripts for JAMF to enhance macOS automation. Administered Cyberhaven and Cortex monitoring tools.
- Microsoft Security Solutions: Implemented Microsoft Intune and Defender for Endpoint in collaboration with Microsoft partners.
- Infrastructure & Network Security: Set up Palo Alto firewalls for new office spaces, including load balancing, ACLs, and security configurations. Managed GPG encryption, including PIN setup.
- Collaboration & Documentation: Created and maintained technical documentation, including system designs, configuration guides, and incident reports. Managed Slack administration and worked on internal escalations across business units.
Systems Engineer M365
Kaseya Software
04.2022 - 12.2023
- Developed multiple Microsoft Graph API based solutions using Power Automate
- Collaborated and implemented Microsoft Sales Copilot solution in the organization
- Participated in various forums which were organized for internal product feedback and improvement suggestions
- Collaborating with cross-functional teams to integrate O365 services with other systems and applications
- Configuring and managing integration with third-party tools and services such as JIRA, OKTA, Salesforce etc
- Creating and maintaining technical documentation, including system designs, configuration guides, operational procedures and incident reports
- Implemented Intune and Microsoft Defender for Endpoint in collaboration with Microsoft Partner
- Implemented PIM, PAM and Just in time access for Azure Resources
- Security and Compliance: Implementing and enforcing security policies, ensuring data protection, access controls, and compliance with relevant regulations (such as GDPR or HIPAA)
- Conducting regular security assessments and vulnerability scans
- Documentation and Documentation: Creating and maintaining technical documentation, including system designs, configuration guides, operational procedures, and incident reports
- Ensuring accurate and up-to-date documentation for effective knowledge sharing
- Monitoring and Troubleshooting: Monitoring system performance and availability, identifying and resolving issues proactively
- Investigating and troubleshooting incidents related to O365 services, working closely with other IT teams and vendors if required
Technical Specialist
IPDigital Technologies
09.2019 - 11.2021
- Joined IT Team as technical Specialist
- Worked on O365 migration projects
- Focused primarily on Automation of daily administration tasks using PowerShell
- Setup SolarWinds RMM agents on Servers and Workstations for monitoring
- SCCM deployments
- Schedule patching for Servers via SolarWinds RMM, monthly server maintenance and patching
- Extensively worked on ConnectWise/JIRA/Autotask for ticket handling and ongoing projects
- Setup, troubleshoot and monitor Datto backup for servers and workstations
- Worked on failed backups and screenshot failures
- Setup Datto Backupify for O365 backup and other SAAS backup solution
- Worked with monitoring tools like RMM, VSA, Logic-Monitor, Zabbix, Datto RMM and Arctic Wolf portal
- Worked on Azure Migration Projects
- In place upgrade of VMware VM's
- Setup Azure File service and migrated on-prem storage to Azure File Services
- Setup Azure Virtual Desktop for 50 user environments
- Expertise with Microsoft Licensing
- Hands-on experience with Microsoft Teams Telephony which includes setting up Auto Attendant, Call Queue, Dial Plans etc
- Worked on migration to SharePoint Online, Setup Microsoft OneDrive
- Integration with Power Automate to deliver automated solutions
- Office 365 Security audit and administration
- Expert in PowerShell Scripting
Sr. IT Analyst
Goldman Sachs
06.2018 - 06.2019
- Joined Client Response Services Team in Goldman Sachs
- Supported 36000 employees all over the world with their technical queries
- Assisted Developers to setup their development environment (setting up environment variables, provide access to correct network drive, setting up Visual Studio and other development applications)
- Joined VMware specialist team to provision new VM's, upgraded VM configuration, resolved VM latency issues, failover ESXi
- Worked with Messaging Specialist team to resolve exchange on-prem related queries (increasing mailbox size, delete the emails sent to wrong recipient, repair corrupted PST files, assist in setting up Outlook profiles)
- Worked with Voice specialist team to resolve Cisco Voice issues
Technical Consultant
Unisys India
01.2018 - 04.2018
- Joined L2 support team at Unisys for US Client Baxter (largest pharmaceutical company in US)
- Worked on escalated tickets to resolve the issues within the given SLA
- Application installation issues, Exchange related queries, Network related issues were handled by me
- Provided training to bright L1 agents
- And helped them to join L2 team
- Worked with Server Support, Network Team and Management to drive pending and known issues towards closure
Technical Support Analyst L2
IBM India
09.2014 - 09.2017
- Provided technical support to employees of Sears and Kmart Stores in US
- Assisted end users with technical queries related to Windows and Linux computers
- Patched tower Servers and restored the servers from good old backup in case of failures
- Experience with ServiceNow platform for ticket handling and incident management
- Extensive troubleshooting with Microsoft Office Applications and Windows Application issues
- Remotely resolved network printer issues
- Setup MDM for end users and troubleshoot issues with MDM and VPN for remote users
- Reviewed the tickets escalated by L1 team and provided timely resolutions as well as documented KB articles
- Worked with L3 team based in US to do RCA for repeated issues
- Awarded Hall of Fame twice for my outstanding performance
Education
Master of Business Administration - IT and Fintech
Manipal University Jaipur
01.2022 - 01.2024
Bachelor of Arts - English Literature
Chhatrapati Shahu Ji Maharaj University Kanpur
01.2011 - 01.2014
Skills
- Powershell
- Microsoft Graph
- Google Workspace
- GAM
- Python
- Google API
- Power Automate
- Intune
- Microsoft Defender for Endpoint
- Logic Apps
- Azure Fabric
- Bash
- PowerShell
- Python
- Google Cloud
Websites
Skills Profile
Powershell, Microsoft Graph, Project Management, Change Management, Google Workspace, GAM, Python, Google API, JSON, Power Automate, Intune, Microsoft Defender for Endpoint, Azure Functions, Logic Apps, Machine Learning, Microsoft Sales Copilot, Azure Fabric, Bash, PowerShell, Python, Google Cloud
Relevant Certifications
- Microsoft certified: Azure Administrator Associate
- Microsoft certified: Azure Solutions Architect
- Microsoft Certified: Azure Security Engineer Associate
- Microsoft Certified: DevOps Engineer Expert
Timeline
Systems Engineer Google Workspace
Bitgo India Pvt Ltd
12.2023 - Current
Systems Engineer M365
Kaseya Software
04.2022 - 12.2023
Master of Business Administration - IT and Fintech
Manipal University Jaipur
01.2022 - 01.2024
Technical Specialist
IPDigital Technologies
09.2019 - 11.2021
Sr. IT Analyst
Goldman Sachs
06.2018 - 06.2019
Technical Consultant
Unisys India
01.2018 - 04.2018
Technical Support Analyst L2
IBM India
09.2014 - 09.2017
Bachelor of Arts - English Literature
Chhatrapati Shahu Ji Maharaj University Kanpur
01.2011 - 01.2014
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