ANUJ SINGH
Kolkata
Summary
Disciplined Cabin Crew Member experienced in hospitality and safety-first operations. Delivered inclusive, employee-centric service through strong multi-lingual communication skills and a calm demeanor in high-stress conditions. Focused on enhancing passenger experience and operational efficiency.
Overview
1
1
Certification
4
4
years of post-secondary education
Education
Higher Secondary -
WBCHSE
Kolkata 2023.06 - 2025.05
Diploma - IT Applications
Youth Computer Training Centre
W.B.Secondary -
WBBSE
Kolkata 2021.06 - 2023.05
Skills
- Customer Service Excellence
- Crisis management
- High Situational Awareness
- Effective Communication
- Conflict Resolution
- Team collaboration
- Disciplined execution
- Service-oriented mindset
- Core Soft Skills
- Core Soft Skills
Certification
Diploma in IT Applications, Youth Computer Training Centre
Field Athletics Discipline
Competitive Martial Arts & Fitness: Adheres to a strict, self-regulated 5:00 AM daily physical training regimen, developing peak aerobic endurance, quick reflexes, and core strength., High Situational Awareness: Trained to scan environments rapidly, anticipate issues, and respond to sudden, unpredictable emergency situations with cool-headed precision., Team Spirit & Operational Respect: Built an unshakeable team ethics foundation and respect for clear lines of authority, regulatory command hierarchies, and procedural safety.
Languages
- English, Fluent
- Hindi, Fluent
- Bengali, Intermediate
Projects
Interface & Systems Group, Coordinator & Core Developer, 01/01/24, 03/31/24, Managed and directed project interfaces focused on logical group problem-solving and fluid user navigation environments. Designed operational problem-solving models under tight timelines, improving systematic troubleshooting capacity and resource efficiency under peer-group pressures.
Core Competencies
Warm Hospitality & Service-First Mindset: Passionate about delivering empathetic, high-standard customer care reflecting Akasa's signature warm cabin culture., Crisis & Chaos Management: Skilled at managing group anxiety, de-escalating tense high-stress situations calmly, and prioritizing active safety compliance., Elite Physical Fitness: Possesses the peak physical conditioning, stamina, and agility required to comfortably execute intensive, long-duration flight rosters and complex safety duties., Disciplined Execution & Punctuality: Driven by a structured daily routine that translates into strict adherence to airline standard operating procedures (SOPs) and reporting times., Effective Communication: Clear, persuasive speaker fluent in English and Hindi, ensuring seamless coordination with flight deck, cabin crew, and diverse passenger profiles.
Attributes
Excellent personal grooming and straight posture tailored to international cabin crew requirements., Active Listening, High Emotional Intelligence, Crisis Resolution, Adaptability, Professional Punctuality
Languages
Hindi
First Language
English
Upper Intermediate
B2
Bengali
Beginner
A1
Timeline
Higher Secondary -
WBCHSE
2023.06 - 2025.05
Secondary -
WBBSE
2021.06 - 2023.05
Diploma - IT Applications
Youth Computer Training Centre