ANUJ THAPPA

• Achieved 40% revenue growth within the first year of operation for Al Khobar and Riyadh location and expanded market share by 15% in the Zurich market within 4 months. Revenue optimized by launching breakfast and afternoon meals with weekend specialities by SAR +1 lakh incremental in each outlet of SA. Used data to identify top-selling dishes and beverages increased margin on 5 items by 22%
• Bought P&L to profitability by growing net profit by 12% by optimizing food cost (reduced from 38% to 28%) and labor costs by service workflow and kitchen synchronization.
• Seamlessly integrated table reservation system with POS, reducing double bookings by 90% and improving front-desk efficiency and Customized POS dashboards to auto-generate daily sales, inventory, and staff performance reports, cutting manual work by 15+ hours/week.
• Linked feedback tools Google Reviews to POS, enabling instant service recovery and boosting ratings from 3.9★ to 4.5★ in 3 months in Zurich and 3.8★ to 4.7★ in SA. Reduced 1-2★ reviews by 40% by addressing recurring pain points like wait times, food temp etc.

• Spearheaded menu engineering and upselling programs, including the introduction of a Celebrity Chef, to increase restaurant revenue by 112% within 6 months.
• Reduced operational costs by 12% through inventory optimization and vendor renegotiation.
• Drove overall regional growth with a 55% increase in net revenue.
• Improved customer satisfaction scores from 3.8/5 to 4.4/5 by staff training, service briefings and by introducing loyalty program.
• Led a high-performing team of 5 managers and 55 employees across cities and developed 3 new venues with 5 different team steak holders at HO level, focusing on sales growth and pan-India expansion. Managed vendor relations, legal compliance, operational projections, asset protection, facilities management, training compliance and reducing staff turnover by 6% via performance incentives & engagement programs.
• Oversaw joint operational projects in collaboration with The Beer Café (my previous employer), optimizing processes and resource sharing.
• Acted as the key liaison between both firms, ensuring alignment on KPI’s and deliverables.

• The biggest alco-beverage focused chain in India, with 37+ locations throughout major cities, offers craftsmen and commercial beers together with delightful pub fare, an inviting atmosphere, and quirky interior design. Usually, more than 50 types from more than 15 countries are available on tap, in bottles and cans.
• Revenue Growth by implementing Spearheaded strategies that increased monthly revenue by 22% in 6 months, including menu redesign, dynamic pricing, and targeted promotions.
• Monitored Cost Control closely by Slashing food waste by 8% through inventory tracking systems and supplier negotiations, saving +₹15.8 Lakh annually.
• Managed Team Leadership from front by trained and motivated 8 direct reporting regional managers holding different departments and 210 employees across 3 cities in region and improving service speed by boosting online reviews to reach at 4.5/5 regional wise.
• Increased Customer Experience by revamped seating layout and service workflow and kitchen synchronization, increasing average table turnover by 18% within 3 months from 2.2 to 2.6 turns per day while maintaining 4.7/5 customer satisfaction scores and optimized floor plan and staff routing without impacting our 92% customer retention rate and increasing +₹10 lakhs annual revenue.

A gastropub and microbrewery, U4IA specialized in craft beers and international cuisine, served over four levels of 580 seating capacity, featuring a rooftop restaurant and a banquet hall with seating capacity for 300.

The Mexican Grill is a popular Tex-Mex restaurant chain based in Bangalore, India, known for its vibrant atmosphere, bold flavors, and a fusion of Mexican and Texan culinary traditions. It caters to both expats and locals looking for an authentic yet accessible Tex-Mex dining experience.

Since 1974, Hotel Fidalgo has provided 4-star luxury in Panaji-Goa, boasting 101 refined rooms, 6 dining restaurants, a spa, and functional banquet halls. Take pleasure in bespoke service, free Wi-Fi, and an effortless blend of business and relaxation.

The BJN Group has delighted food lovers across India with its diverse culinary offerings. In just 12 years, the group has established a successful chain of over 40 multi-cuisine restaurants, each with its own unique character, in major cities including Bangalore, Hyderabad, Jaipur, Gurgaon, Pune, and Mumbai

A popular American casual dining restaurant chain known for its burgers, salads, and American cuisine. Founded in 1972 in Knoxville, Tennessee.

Heritage & Luxury 40+ years of superior quality, Asia the Heritage, Jammu, is a landmark of luxury and in McLeodganj & Manali, Asia Spa Resort provides 4-star comfort in the midst of the Dhauladhar range. Unite with heritage, hospitality, and nature with Asia Hotels.