Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANUJ TUNDULWAR

Summary

Detail-oriented and self-motivated IT professional with 14 years of experience in Scrum, Release Management, and Production Application Support with a reputed financial services organization. Expertise in coordinating diverse teams and resources to deliver high quality project outcomes and ability to work in a fast-paced environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Scrum Master

Barclays Global Services Centre Private Limited
10.2021 - Current
  • Scrum Master for Salesforce Merchant Onboarding platform and associated interfaces (APIs/Microservices).
  • Facilitate and lead Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Review, and Retrospective, ensuring adherence to Agile principles.
  • Coach and mentor team members on Agile best practices, fostering a culture of continuous improvement and self-organization.
  • Helping software development teams apply the Scrum framework.
  • Resolving conflicts and removing impediments that occur.
  • Foster a collaborative and transparent environment, ensuring effective communication within the team and with external stakeholders.
  • Provided coaching and mentoring to Scrum Masters, Product Owners, and development teams to enhance their understanding of Agile concepts and practices.
  • Planning deliverables for each sprint and release.
  • Working with product owner in managing backlog, stakeholder expectation and new requests.
  • Ensure RAIDS are appropriately updated, tracked and communicated to the stakeholders.
  • Helping teams implement changes effectively.
  • Managing escalations and defect resolutions.
  • Ensuring deliverables are up to quality standards meeting acceptance criteria and definition of done at the end of each Sprint.
  • Coordinate 'Dress Rehearsal' for releases in TEST environment prior to PROD deployment.
  • Ensure all the release artifacts (Implementation plan, TCR, Live proving plan, etc) are available in a timely manner for the releases.
  • Guiding development teams to higher Scrum maturity.
  • Reporting on team performance metrics.
  • Participate in longer term roadmap planning.

Release Manager and Scrum Master

Barclays Global Services Centre Private Limited
10.2016 - 10.2021
  • Release Manager and Scrum Master for multiple Contact Centre Desktop applications and APIs/Microservices.
  • Facilitate scrum ceremonies (Daily Standup, Backlog refinement, Sprint Planning, Retrospectives) as part of agile development processes.
  • Ensure agile practices, values and principles are adopted by all squad members as well as providing coaching.
  • Support product owner/project manager in managing customer expectations for project deliverables and manage internal stakeholder communications.
  • Work with project stakeholders in QA, development and business to achieve objectives.
  • Chalking out yearly release schedule/timeline and track the same with relevant stakeholders.
  • Coordinating resolution of the entire project related technical/process issues with relevant teams and ensure releases go live on decided date/time.
  • Preparing technical implementation plan (with implementation/backout steps) by coordinating with different teams and scheduling the walkthrough of the same with relevant teams/stakeholders for review and signoff.
  • Coordination of dress rehearsal of the technical implementation plan in TEST environments for complex projects/major programs.
  • Raise change records and represent the same in different forums (Change Advisory Board, etc).
  • Responsible for complete ownership of all the change management activities.
  • Ensure that all the testing SIT/UAT/OAT is complete and all the technical/project/business teams are happy with the test results and ready for go-live.
  • Ensure that all the required resources are engaged for the change/release go-live.
  • Ensure that the release/change record is approved by all the relevant teams as per the process.
  • Ensure that the relevant business stakeholders are aware of the release.
  • Ensure business live proving is done post implementation as per signed off business live proving plan.
  • Send timely communications to relevant stakeholders as and when the release progresses.
  • Plan for release checkpoints.
  • Ensure that issues/incidents/defects post go-live are resolved by relevant technical teams within agreed timeline and ensure all the interested parties are updated with the progress of the same.
  • Once the go-live is successful, plan for implementing the change/release in DR environment.
  • Create Service recovery plans for DR exercises and maintain the same for regular DR tests.
  • Co-ordinate DR recovery tests that included planning, execution and verification of the recovery plan.
  • Plan and execute the DR invocation in case of critical incidents.
  • Facilitate meeting and delivery appropriate communication for DR invocation/DR recovery tests activities.

Support Analyst and Senior Support Analyst

Barclays Global Services Centre Private Limited
04.2011 - 09.2016
  • Application support for Contact Centre IVR (Interactive Voice Response) applications.
  • Provide resolution to issues via Incident Management process.
  • Ensure 24/7 service availability for our customers and provide on-call support for all the application related issues.
  • Drive major incident management calls.
  • Engage with different infrastructure/component teams, third parties (like IPS/Ogone, TSYS) and drive resolution of issues.
  • Identify defects in the system and analyze the root cause and suggest solution for the same via problem management process.
  • Co-ordinate with testing, project teams, service management and business for any queries/projects.
  • Work with business, service management and application development teams on different initiatives to improve customer experience for our services.
  • Manage End-to-End service transitions into production (Right from the initiation to closure phase).
  • Create monthly service review pack.
  • Mentor junior team members.
  • Identify service improvements in the system to maximize customer satisfaction.
  • Create Service recovery plans for DR exercises and maintain the same for regular DR tests.
  • Co-ordinate DR recovery tests that included planning, execution and verification of the recovery plan.
  • Plan and execute the DR invocation in case of critical incidents.
  • Facilitate meeting and delivery appropriate communication for DR invocation/DR recovery tests activities.
  • Make visits to VCC to understand the pain points of our frontend application users and identify fix for the same.
  • Deputy for Team Leader.
  • Support/Manage changes and releases on the production environment via Change Management/Release Management process. Ensure that the changes do not have an adverse impact onto production system.

Education

PGDM (DLP) - E-Business

Welingkar Institute of Management
Mumbai
01.2015

B.E - Computer Science and Engineering

01.2010

Skills

  • Scrum Framework
  • Agile Coaching
  • Project Planning
  • Incident Management
  • Change Management
  • Release Management
  • Conflict Resolution
  • Risk Management
  • Stakeholder Management
  • Disaster Recovery Management
  • Service First/Service Now
  • Jira
  • Confluence
  • MS Office Suite
  • Websphere
  • Linux
  • Mainframe
  • MQ
  • Connect Direct
  • Microservices
  • Openshift
  • Oracle

Certification

  • Certified Scrum Master (CSM)
  • Certified SAFe Agilist
  • ICP Certified Agile Coach (ICP-ACC)
  • ITIL V3 Foundation

Timeline

Scrum Master

Barclays Global Services Centre Private Limited
10.2021 - Current

Release Manager and Scrum Master

Barclays Global Services Centre Private Limited
10.2016 - 10.2021

Support Analyst and Senior Support Analyst

Barclays Global Services Centre Private Limited
04.2011 - 09.2016

PGDM (DLP) - E-Business

Welingkar Institute of Management

B.E - Computer Science and Engineering

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ANUJ TUNDULWAR