Anuja Jawkar
Pune
Summary
- Having 3 years of IT experience in Servicenow Administration.
- I perform work in the design,implementation,maintenance and support of ServiceNow ITSM platform to meet business needs. As part of the ITSM team.
- I participate as system administrator including planning and implementation and support of ServiceNow As Service-Now Engineer.
- I am administrator in Service-Now including the new customizations and maintenance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Systems Engineer
ATOS Global IT Solutions and Services Private Limited
Pune
09.2021 - Current
- Configured and implemented new applications in ServiceNow to meet business needs.
- Resolved customer service requests by troubleshooting problems reported by users regarding application functionality or performance.
- Implemented best practices for developing solutions on the ServiceNow platform.
- Coordinated with vendors and third-party providers for integration projects involving ServiceNow applications.
- Created scripts for automation of manual processes in ServiceNow.
- Collaborated with other teams such as DevOps, IT Security and Network Operations to ensure proper functioning of applications running on the ServiceNow platform.
- Developed and maintained ServiceNow platform, including customizing forms, workflows, tables, fields.
- Developed integrations between various applications and platforms using web services.
Education
Bachelor of Engineering - Electronics And Communications Engineering
University Pune
Pune08-2020
Diploma in Engineering - Electronics Engineering Technologies
PLGPL, GOV, Polytechnic.
Latur, MH07-2017
Skills
- System Testing
- Technical Support
- Report Generation
- Systems Analysis
- Client service and support
- Continuous Improvement
- Scripting Languages
- Incident Management
- Customer Support
- Troubleshooting and diagnosis
Certification
- ServiceNow Certified System Administrator
Timeline
Systems Engineer
ATOS Global IT Solutions and Services Private Limited
09.2021 - Current
Bachelor of Engineering - Electronics And Communications Engineering
University Pune
Diploma in Engineering - Electronics Engineering Technologies
PLGPL, GOV, Polytechnic.
- ServiceNow Certified System Administrator
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