ANUJA JAWKAR
Pune
Summary
I bring three years of experience in the IT sector. My background includes working with ServiceNow and monitoring tool, such as Infoblox, BMC. Currently, I serve as a Senior Associate Engineer, where I am actively involved support of ServiceNow. I also have practical experience in submitting Change Requests for the addition, modification, or removal of elements that may affect IT services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Associate Engineer
Atos
07.2024 - Current
- Senior Associate Engineer with nearly 3 years of experience specializing in ServiceNow, Infoblox Tool and Change Management, Incident Managment. Working on Infoblox Tool for resolving the customer request by troubleshooting their problem reported by client.
- Working on Integration of servicenow with Infoblox.
- Currently engaged with the Infoblox Monitoring tool, where I am resolving incidents and tasks related to DDI that is DNS, DHCP, and IPAM based on customer specifications.
- Additionally, I am working on integrating Infoblox with ServiceNow, which involves creating catalog items in ServiceNow, and transitioning them to production following successful testing.
- Configured and deployed new applications within ServiceNow to align with business requirements.
- Addressed customer service inquiries by diagnosing issues reported by users concerning application functionality or performance.
- Established best practices for solution development on the ServiceNow platform.
- Developed catalog items to automate previously manual processes in ServiceNow.
- Managed and enhanced the ServiceNow platform, including the customization of forms, workflows, tables, and fields.
System Engineer
Atos
10.2022 - 06.2024
- Currently Working on Infoblox Monitoring tool, in that as per the customer requirment resolving the incidents and task related to DNS, DHCP and IPAM. Also working on Infoblox integration with ServiceNow in that creating the catalog item in servicenow and after successful testing of catalog item, moved it towords the production
Trainee ATOS (TSO Automation)
ATOS
09.2021 - 09.2022
- Design and Developed usecases in TSO automation based on Business and Technical requirement. Test and Release usecases for production. Also taken care of the automation which is developed is bug free and right for production.
- After development of use case in TSO, first i checked the errors in that particular usecase by testing and fix it and then moved it to production by
- After successful cat and dev review
- Also worked on Script writing for Store Procedure on priority basis and did the Error handling task for automation.
Education
Bachelor of Engineering - Electronics and Communications Engineering
University Pune
Pune08.2020
Diploma in Engineering - Electronics Engineering+ Technologies
PLGPL, GOV, Polytechnic
Latur, MH07.2017
Skills
- Client service and support
- DDI Management
- Change Request
- Change Task
- Incident Management
- Report Generation
Certification
- BMC Certified Associate: True Sight Orchestration for Administrators
- BMC Certified Associate: True Sight Orchestration for Developers
Timeline
Senior Associate Engineer
Atos
07.2024 - Current
System Engineer
Atos
10.2022 - 06.2024
Trainee ATOS (TSO Automation)
ATOS
09.2021 - 09.2022
Bachelor of Engineering - Electronics and Communications Engineering
University Pune
Diploma in Engineering - Electronics Engineering+ Technologies
PLGPL, GOV, Polytechnic
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