SAP ERP , Salesforce , RPA Scripting
Anuja Raj
Monetization Operations Analyst
Summary
Diligent Monetization Operation Analyst with over 9 years of experience in order management, from order placement to final customer payment, as well as expertise in supply chain and logistics. Seeking the next role as a Manager. Excels in high-volume atmospheres, demonstrating strong multitasking skills and a commitment to customer satisfaction. Showcases exceptional attention to detail and the ability to adapt to shifting priorities in order fulfillment tasks, driving operational efficiencies. Target-driven professional with a proven track record of growing revenue and increasing company sales while maintaining accuracy through meticulous work. Highly skilled in various client software portals, with extensive knowledge of data verification techniques and effective salesmanship strategies. Known for building and maintaining long-term relationships with clients, resulting in increased profits. Recognized for leadership abilities, operational excellence, and organizational development. Inspires management team members to excel and fosters creative work environments. As a team leader, ensures success by boosting efficiency and streamlining procedures for specific groups. Effectively balances targets with available resources to optimize long-term success in financial, personnel, and operational facets.
Overview
2025
2025
years of professional experience
2009
2009
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Monetization Operations Analyst
Stripe
07.2023 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
- Supported business growth by providing insightful recommendations based on detailed market research and competitor analysis.
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
- Ensuring User's first approach method and techniques, processing complex deals with major users like Amazon, Uber,Zendesk , Nespresso etc and being a guide to the sales and global desk deal management on helping them draft deals and also conducting multiple session with the teams for redesigning the contract language and more.
- Helps the User billing and Snowflake team for any misbilling calculation with close proximity to do the RCA by interlinking with multiple teams to bring in a solution and updating the process to make it better efficient for the wider team.
- Through these collaborations increased cost savings by identifying areas for process improvement and implementing cost-effective solutions.
- Facilitated knowledge sharing sessions, boosting team efficiency and innovation.
- Designed training programs for new software tools, enhancing team productivity.
Order Management Specialist
Thomson Reuters
1 2018 - 07.2023
- Processed and submitted 30 orders for TR online services daily and expedited delivery to maintain customer satisfaction.
- Perform troubleshoot on all sales orders; assist to identify and execute various enhancement to all management process
- Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow
- Manage communication with all sales department order by processing all customer orders and ensure optimal practices for all processes
- Evaluate all weekly metrics by analyzing all continuous improvement project and prepare reports for all requests
- Monitor and process all returns according to financial requirements and ensure compliance to all SOX reporting requirements
- Conduct weekly meetings with the peers to resolve any issues, creating and managing action items to ensure problem resolution
- Effectively completed complex orders using Salesforce dashboards
- Participate in conference calls with Sales to communicate process and procedure to capture customer needs
- Analyze reports to proactively identify outstanding orders and take action to fulfill.
- Partnered successfully with the Sales Support, Sales People, project Management, Order Fulfillment and customers to complete complex orders in a timely manner and to forecast on pricing negotiations with the client
- Coordinating with Finance and Accounting teams on all billing related issues by Root Cause Analysis approach
- Involved in training the peers and making them aware of the importance of the legal products (Law books) by making sure that all the orders are processed with a logical mind-set
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Provided ideas for automating and simplifying the tasks that need to be completed every month by successfully implementing RPA along with the help of the developers within the organization.
- Handled customer credit applications and partnered with Commercial Excellence for approval and account setup.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Senior Associate
VWR International LLC
04.2014 - 08.2017
- Ensure that bids are constructed in such a way that all deliverable and specifications are clearly defined and fully costed within the bid calculations for all components, systems and functional inputs
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Reviews, prepares, & processes incoming informal and formal Requests for Proposal (RFPs); assess requirements and compliance guidelines of Request for Proposals (RFPs)
- Manage internal deadlines to ensure critical RFP deadlines are met and coordinate response material from all pertinent parties and departments (i.e. Sales, Contracts & Pricing)
- Advising on Customer Service processes by gathering information, research and analysis of data
- Responsible for the quality of all aspects of the bid, including written documentation and Ensuring that bids are submitted on time and are as complete and accurate as possible
- Responsible for handling in-bound sales and customer communication (calls/emails/click to chat) in the processing, expediting, and troubleshooting of customer orders
- Have developed a tool using Microsoft Excel 2016 to meet the agreed Turnaround time in order to ensure customer satisfaction
- 100% audit on quotes and calls that will Target-driven professional with a proven track record of growing revenue & pro
- Assigned tasks, reviewed performance and devised improvement plans or corrections.
Education
Masters of Business Administration (MBA) - Human Resources
Welingkar Institute Of Management
Mumbai 01.2015 - 2017.01
Bachelors degree - Microbiology
Nehru Arts and Science College
Tamil Nadu 01.2011 - 2014.01
High School Diploma -
International Indian School
Riyadh , Saudi Arabia 2008.06 - 06.2008
Skills
Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain di
Ability to think quickly
Strong project management skills in order to organize and implement business process solutions; ability to track and document project deliverable
Strong attention to detail and communication skills Knowledge of distribution and sales processes
SAP SD module (P45) , SAP Hannah, SalesForce (version 1), Service Cloud and Lightning in Salesforce and Intermediate MS Excel (all versions)
Oracle
Communication skills
Continuous improvement
MS Excel
Quality
Reporting
Troubleshoot
Get Cross-Trained on various processes
Supervision
Team building
Process updates
Microsoft PowerPoint
Effective communication
Accomplishments
- Rewards and Recognition Thomson Reuters 2018 -2019
- For handling critical escalations Successful transition of various process globally
- Rewards and Recognition VWR 2015
- Gold certificate" award in Q1 (Quarter 1) 2015 for contributing high number of quotes and exceeding the target expectations
- Star Performer - Platinum" certification, in Q4 (Quarter 4) of 2015 for supporting role in achieving team's KPI towards green for 2015
- Job well done" certificate for the mid -quarter for achieving 99% of quality
- Documented and resolved any technical issue which led to customer satisfaction and overall company revenue recognition.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of approximately 5-6 in the development of Direct Debit or Modified Payment scheme plan for COVID affected regions to simplify the payment scheme for client without them being able to rely on manual payments.
Software
Certification
Stripe X Certification
Interests
Reading, Art and Cultural activities
Timeline
Stripe X Certification
02-2024
Monetization Operations Analyst
Stripe
07.2023 - Current
Masters of Business Administration (MBA) - Human Resources
Welingkar Institute Of Management
01.2015 - 2017.01
Senior Associate
VWR International LLC
04.2014 - 08.2017
Bachelors degree - Microbiology
Nehru Arts and Science College
01.2011 - 2014.01
Salesforce
Order Management Specialist
Thomson Reuters
1 2018 - 07.2023
High School Diploma -
International Indian School
2008.06 - 06.2008
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