Anuja Sah
Greater Noida
Summary
Results-driven professional specializing in project coordination and cross-functional collaboration. Demonstrated expertise in managing complex travel arrangements and financial processes, achieving 98% transaction accuracy and maintaining customer satisfaction scores above 90%.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Corporate Travel Counselor
Teleperformance Canada
Toronto
08.2023 - 01.2025
- Coordinated end-to-end corporate travel arrangements (flights, hotels, transportation) for global clients using Sabre GDS.
- Managed 150+ itineraries monthly, ensuring smooth and cost-efficient travel execution.
- Processed bookings, payments, exchanges, and refunds with 98% transaction accuracy.
- Maintained customer satisfaction scores above 90% by delivering timely support.
- Collaborated with international teams to resolve last-minute disruptions with minimal client impact.
Accounting Office Associate (Part-time)
Walmart Canada
Scarborough
07.2023 - 01.2025
- Managed daily funds exceeding CAD $50,000, including ATMs, self-checkouts, and registers.
- Verified, reconciled, and posted transactions, ensuring accurate month-end financial closing.
- Prepared and processed deposits, reports, and tax envelopes in compliance with company policies.
- Assisted in audits and chargeback resolution, reducing discrepancies by 15%.
- Collaborated with cross-functional teams to ensure cash security and loss prevention.
Product Support Specialist
Teleperformance Canada
Toronto
10.2022 - 08.2023
- Delivered technical support to 200+ clients weekly via phone, email, and chat.
- Conducted root cause analysis, reducing repeat issues by 12%.
- Partnered with vendors and cross-functional teams to implement service improvements.
- Handled escalations with professionalism, ensuring high client retention.
- Documented and analyzed customer feedback, recommending process enhancements.
Renovation Team Associate
Walmart
Brampton
03.2022 - 10.2022
- Assisted project managers and contractors in executing store renovation activities on schedule.
- Prepared and maintained daily progress reports to track milestones and efficiency.
- Ensured all renovation tasks were completed per quality standards and safety guidelines.
- Coordinated with team members and third-party vendors to meet project deadlines.
- Supported inventory relocation and setup during renovation phases, improving store readiness.
Customer Fulfillment Associate
Walmart
Brampton
07.2021 - 03.2022
- Supported order fulfillment and inventory management, improving stock accuracy by 10%.
- Processed online orders and coordinated with logistics to ensure timely delivery.
- Assisted customers in locating products, provided product knowledge, and promoted add-on sales.
- Maintained accurate stock levels through regular cycle counts and restocking.
- Delivered excellent customer service by resolving queries and ensuring a smooth shopping experience.
Education
Graduate Certificate - Project Management
Algoma University
Canada12.2021
Bachelors - Business Administration
Sharda University
India12.2019
Skills
Project and operations management
- Project coordination, process improvement, cross-functional collaboration, stakeholder management, Agile practices and root cause analysis
Travel and client services
- Corporate travel counseling, Sabre GDS, itinerary management, international reservations, vendor coordination, customer service excellence
Finance and accounting
- Bookkeeping, fund and cash management, reconciliations, financial reporting, transaction accuracy, and audit preparation
Technical and tools
- MS Office Suite (Excel, Word, PowerPoint), ERP/accounting systems, CRM platforms, data entry and reporting
Certification
- Certified Scrum Master
- Certified TICO (Travel Industry Council of Ontario)
Languages
- English, Professional
- Hindi, Professional
Timeline
Corporate Travel Counselor
Teleperformance Canada
08.2023 - 01.2025
Accounting Office Associate (Part-time)
Walmart Canada
07.2023 - 01.2025
Product Support Specialist
Teleperformance Canada
10.2022 - 08.2023
Renovation Team Associate
Walmart
03.2022 - 10.2022
Customer Fulfillment Associate
Walmart
07.2021 - 03.2022
Graduate Certificate - Project Management
Algoma University
Bachelors - Business Administration
Sharda University
Similar Profiles
Fatima AliFatima Ali
Scrum master / Agile Team Contributor at Teleperformance CanadaScrum master / Agile Team Contributor at Teleperformance Canada
PRIYANK OZAPRIYANK OZA
Customer Experience Advisor at TELEPERFORMANCE CANADACustomer Experience Advisor at TELEPERFORMANCE CANADA
Beulah GideonBeulah Gideon
Customer Service Representative at Teleperformance CanadaCustomer Service Representative at Teleperformance Canada
Lubaba YasienLubaba Yasien
Customer Service Representative at Teleperformance CanadaCustomer Service Representative at Teleperformance Canada
Neeraj KumarNeeraj Kumar
Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)Business Head at Supermarket Grocery Supplies Pvt. Ltd (Big Basket)