Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
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Anuja Sashidharan

Anuja Sashidharan

Pune

Summary

Results-driven Fraud Analyst with a successful history at Amazon, specializing in fraud detection and anomaly analysis. Recognized for enhancing customer satisfaction through effective problem resolution and meticulous documentation practices. Demonstrates strong leadership capabilities and autonomous problem-solving skills, leading to significant improvements in operational efficiency. Committed to leveraging expertise to drive continuous improvement in fraud prevention strategies.

Overview

9
9
years of professional experience

Work History

Fraud Analyst

Amazon
Pune
04.2023 - 12.2024
  • My job at Amazon involves providing assistance and resolving inquiries from Amazon customers. The primary responsibilities include:
  • Communication: Responding to customer inquiries via various channels, such as phone, email, chat, or social media.
  • Persuasive Writing: Crafting messages that resolve issues, and promote products or services.
  • Interpersonal Skills: Adaptability: Tailoring tone and style for different audiences in customer interactions, and content.
  • Collaboration: Working across teams to ensure customer feedback shapes content strategies.
  • Effectively communicating with customers to understand their concerns, and provide accurate information.
  • Problem-Solving: Identifying and resolving customer issues, including order-related problems, product inquiries, and account concerns.
  • Offering solutions to ensure customer satisfaction and loyalty.
  • Product Knowledge: Developing a comprehensive understanding of Amazon's products and services to assist customers effectively.
  • Staying updated on product features, policies, and procedures.
  • Technical Assistance: Assisting customers with technical issues related to Amazon's website, apps, and devices.
  • Guiding customers through troubleshooting processes
  • Ensuring compliance with quality standards and service-level agreements.
  • Documentation: Recording and documenting customer interactions, issues, and resolutions accurately.
  • Providing feedback to improve internal processes and systems.
  • Collaboration: Collaborating with other departments, such as logistics and technical support, to address complex customer issues.
  • Sharing insights and feedback to enhance the overall customer experience.
  • Customer Advocacy: Acting as an advocate for the customer within the company.
  • Providing input to improve products and services based on customer feedback.
  • Continuous Learning: Engaging in ongoing training to stay informed about updates, changes, and new features.
  • Adapting to evolving customer needs and company policies.
  • Research & Analytics: Market research, audience profiling, and performance analysis.

Senior associate

Marsh & McLennan
Navi Mumbai
10.2021 - 03.2022
  • As a Certificate Specialist at Marsh McLennan my job role was the following:
  • Certificate Issuance: Generating and issuing insurance certificates in accordance with client requirements and policies
  • Policy Administration: Managing and maintaining accurate and up-to-date records related to insurance policies and certificates
  • Client Communication: Communicating with clients, insurance carriers, and internal stakeholders to ensure timely and accurate issuance of certificates
  • Compliance: Ensuring compliance with industry regulations and company policies in the issuance of certificates
  • Documentation and Record keeping: Maintaining organized and comprehensive records of certificates, policies, and related documents
  • Coordination with Underwriting and Brokers: Collaborating with underwriters and brokers to gather necessary information for certificate issuance
  • Problem Resolution: Resolving issues or discrepancies related to certificates and insurance documentation
  • Policy Changes: Processing changes to insurance policies and certificates as requested by clients or internal stakeholders
  • Client Support: Providing support to clients regarding insurance certificates, answering inquiries, and addressing concerns
  • Technology Utilization: Using relevant software and systems to generate, manage, and track certificates and policies

Administrative assistant

Tata Institute of Social Sciences
Navi Mumbai
11.2015 - 05.2020
  • Managed and coordinated daily administrative operations, including scheduling meetings, organizing files, and prioritizing tasks, resulting in improved efficiency and productivity
  • Implemented and maintained a comprehensive filing system, ensuring easy retrieval of documents and minimizing time spent on searching for information
  • Assisted in the development and implementation of office policies and procedures, resulting in streamlined processes and improved office functionality
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and maintaining positive relationships with clients, resulting in high client satisfaction and repeat business

Education

MBA - Human Resource

DY PATIL University
Navi Mumbai, India
04.2019

Bachelor of Mass Media - BSC

ICLES' Motilal Jhunjhunwala College
Navi Mumbai, India
02.2013

Skills

  • Effective Problem Resolution
  • Detailed Documentation Practices
  • Communication & Coordination
  • Leadership mindset
  • Autonomous Problem-Solving
  • Effective Decision Analysis
  • Open-Minded Approach
  • Multitasking
  • Fraud and anomaly analysis
  • Social skills

Hobbies and Interests

  • Capturing moments
  • Feeling the music
  • Cooking

Personal Information

  • Date of Birth: 05/21/92
  • Nationality: Indian

Timeline

Fraud Analyst

Amazon
04.2023 - 12.2024

Senior associate

Marsh & McLennan
10.2021 - 03.2022

Administrative assistant

Tata Institute of Social Sciences
11.2015 - 05.2020

MBA - Human Resource

DY PATIL University

Bachelor of Mass Media - BSC

ICLES' Motilal Jhunjhunwala College

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Anuja Sashidharan