Anuja UR

Delivery Lead

• Led a team of 3 professionals, overseeing end-to-end project delivery and execution.
• Provided daily status updates to clients, reporting on work progress, challenges, and upcoming tasks in the pipeline.
• Managed team administration, approving leave plans and performance appraisals to ensure smooth operations.
• Created and updated different KPI matrices, tracking service delivery performance for governance and strategic planning.
  

Recruitment Lead

• Designed and implemented an aggressive resourcing strategy, successfully filling 40+ roles, contributing to increased project profitability.
• Coordinated with CX Channel, TFS, and various capabilities to ensure the right fit for key positions, optimizing talent acquisition.
• Provided daily status updates to higher management, tracking resourcing progress and refining strategies for upcoming roles.
• Demonstrated a streamlined resourcing process, showcasing its success rate and impact to CAL and senior leadership, driving efficiency and improved hiring outcomes.
  

Project Execution & Delivery

• Ensured timely and high-quality delivery of technical solutions for BAU and SOW projects.
• Modernized legacy VB6 applications, migrating to ASP.NET MVC 5 and C# Windows applications for enhanced performance.
• Led multiple database upgrades and data warehouse migrations, ensuring seamless data transition.
• Enhanced security compliance, aligning applications with GDPR and client-specific data protection laws.
• Migrated multiple Windows/web applications to AWS, utilizing EC2, S3, RDS, and EBS for cloud optimization.
• SME for Finance & Sales Applications, providing in-depth technical guidance and improvements.
• Implemented performance testing & automated unit testing, improving code reliability and maintainability.
• Suggested & implemented Continuous Improvements (CI) to automate daily activities and reduce manual intervention.

Stakeholder Collaboration & Customer Engagement

• Delivered client demos & Service Introduction playbacks on major application enhancements.
• Provided exceptional customer support, resolving inquiries efficiently to ensure service excellence.
• Worked closely with Business Analysts & Product Owners to define project scope and technical requirements.

Governance, Compliance & Risk Management

• Participated in weekly(RAB and service management calls), biweekly(Leads Call), and quarterly(QBR) governance calls, ensuring strategic alignment.
• Provided key insights and progress updates, facilitating informed decision-making for stakeholders.
• Responsible for on time submissions of MyWizard Dart and other Internal/Business work status mails.
• Coordinated with multiple teams to ensure the project maintained a "green" status for all internal and external security assessments, including IS Internal Assessments and Impetus Assessments

People Management

• Led multiple teams of 10+ professionals, overseeing project execution and delivery.
• Managed time sheet submission & appraisals, ensuring workforce efficiency.
• Conducted proper Knowledge Transfer (KT) sessions & documentation for all workstreams.
• Have organized team-building activities & training initiatives within the project.

• Key contributor in delivering project enhancements, including estimation, impact analysis, development, testing, and live deployments for VBA applications and Monarch data load.
• Manage client and end-user connects to understand the challenges faced by the business and propose functional/operational/technical solutions.
• First point of contact for all high priority incidents and escalations. Facilitate and drive quick resolution under critical situations.
• Document all technical design changes with impact on various systems.
• Organize fun events to keep the team’s spirit high, improve team bonding and promote positive work culture.