Anujes Mukherjee
AntiMoney Laundering Analyst
Bengaluru
Summary
Dedicated and detail-oriented Operations and AML/KYC Analyst with a strong background in transaction monitoring, Compliance and Customer Support Seeking an opportunity to contribute my expertise in identifying and preventing money laundering activities to enhance the financial integrity of the organization.
Overview
11
11
years of professional experience
Work History
Service Delivery Operations Associate
Accenture India private Solutions Ltd.
Bangalore
02.2024 - Current
- Support customer related Queries through Chat, mail and Calls for technical and non technical Queries
- Performed through troubleshooting for the Apps and devices
- Maintaining the SLA for the Stipulated task and giving a long term support for better understanding
- Working closely with Quality team to check on the parameters on a daily basis for a team of 20 people.
Senior Transactions Monitoring Analyst
EPIFI WEALTH PVT LTD- FI Money
Bangalore
04.2023 - 11.2023
- Conducted real-time and retrospective transaction monitoring to detect unusual and potentially suspicious activities
- Performed comprehensive customer due diligence to verify client identities and assess risk
- Observation of the profile through Sherlock and Snowflake as necessary and maintained appropriate documentation
- Collaborated with the compliance team to ensure adherence to AML regulations and policies maintained by RBI (Reserve Bank of India).
Senior Fraud Investigator (AML- Revolut)
Concentrix Daksh India Pvt Ltd
12.2021 - 02.2023
- Preparing RBI (Risk Based Investigations) for a specific case and detailed description of the activity in the account
- Conducted in-depth investigations into suspicious account activities, assessed risks, and implemented appropriate measures to prevent fraud
- Conducted complex investigations involving various types of financial fraud, such as identity theft, account takeovers, payment fraud, and insider threats
- Identifying various Fraud typologies like Terrorist Financing, Card not present, Sanctions, Fraud reports, Money Laundering, Money Mule, and Gambling Take complete ownership of any profiles that has been assigned, until the stage of completion
- Conducting the Fraud Investigations for Revolut Bank Customers (Retail Users) like ATM withdrawal, Wire Transfers, Internal and Outbound Transfers, Cards, Devices Connected, Duplicate Accounts, Common Address, Merchant Payments, TC40 reports etc
- Good Knowledge of regulatory practices in AML, OFAC and Sanctions and local news
- Identify false hits, partial hits and true hits and ability to review documentation for Sanction related matches.
Senior Support Analyst (Sales Transaction Monitoring, Account Receivables and Tickets/Chat)
Healthifyme Wellness Pvt. Ltd.
Bangalore
09.2019 - 09.2021
- Assisting customers with any app related issues through chats/emails and helping the customers to solve any such concerns
- Creation or extension of new vendor in the vendor database
- Providing Premium support for the app as well as helping the corporate customers for activation of plans and any transactions related concern
- Working closely with the Online Payments team for checking with the failed/Declined transactions and processing the same within a given stipulated time
- Providing resolution within a compliant response time and helping the customers to solve the Transactions related concerns
- Client Onboarding/Off-boarding.
Supervisor (Marketing and sales- MULTILEVEL MARKETING)
Forever Living Products Pvt Ltd
Bangalore
08.2016 - 08.2019
- Worked with FLP for providing sales and marketing support of specific products
- Reaching proper goals for a set interval of time and performing a sales target within the stipulated time interval
- Providing detailed support of the related products and increasing the sales value to a greater standard.
Customer Connect
Hatchery Software Pvt. Ltd
Bangalore
04.2014 - 08.2015
- Assisting end user customer and clients about the general queries through the platform now known as 'Lookup'
- Conversion of General Inquires into Potential Orders and Subsequent Sales
- Ensuring 100% client business by providing reliable support and pitching for sales
- Calls, Chat, Email, tickets end user support for the user of the company products
- Managed a high-volume workload within a deadline-driven environment
- Resolved an average of 550 queries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Associate Accounts Receivable(AR)
Omega HealthCare Pvt Ltd. Bangalore
08.2013 - 02.2014
- Processing the claims and having the same forwarded to the concerned dept
- For further course of action
- Verification of the claims and the transactions made for the same by the users and determining the specific cause of rejection and making it more lucid for better processing
- Discussing with various International Representatives from the U.S for solving all the queries in the rejected claim.
Education
10th - undefined
Percentage: 70%
12th - undefined
Percentage: 73%
BE (ECE) - undefined
Percentage: 59%
Skills
Platform: MS-DOS, Windows XP/Vista, Windows Operating system Tools: JIRA, FreshDesk, Backoffice, Zendesk, Intercom, Sherlock, Snowflake, Concept
Personal Information
- Date of Birth: 11/10/88
- Marital Status: Married
Timeline
Service Delivery Operations Associate - Accenture India private Solutions Ltd.
02.2024 - Current
Senior Transactions Monitoring Analyst - EPIFI WEALTH PVT LTD- FI Money
04.2023 - 11.2023
Senior Fraud Investigator (AML- Revolut) - Concentrix Daksh India Pvt Ltd
12.2021 - 02.2023
Senior Support Analyst (Sales Transaction Monitoring, Account Receivables and Tickets/Chat) - Healthifyme Wellness Pvt. Ltd.
09.2019 - 09.2021
Supervisor (Marketing and sales- MULTILEVEL MARKETING) - Forever Living Products Pvt Ltd
08.2016 - 08.2019
Customer Connect - Hatchery Software Pvt. Ltd
04.2014 - 08.2015
Associate Accounts Receivable(AR) - Omega HealthCare Pvt Ltd. Bangalore
08.2013 - 02.2014
St. Patrick's H.S. School, Asansol (ICSE) - 10th,
Vikas Vidyaniketan, Vizag (CBSE) - 12th,
SEA COLLEGE OF ENG & TECH VTU - BE (ECE),
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