Anuj Kumar Pandey
Summary
To perform up to my level best in whichever organization I serve.
Overview
11
11
years of professional experience
Work History
Senior Analyst
Accenture
Gurugram
2024.11 - Current
- Maintained and submitted daily and weekly attendance reports for internal tracking and compliance.
- Participated in various corporate e-learning and compliance training programs to enhance understanding of IT services and organizational processes.
- Developed familiarity with Accenture's internal systems and workflow processes.
- Assisted in routine documentation and administrative support tasks for internal team operations.
Collections Rep
Optum Global Solutions Pvt. Ltd
Gurugram
2019.09 - 2024.11
- Handled accounts receivable (AR) follow-up for the U.S. Healthcare providers, ensuring timely resolution of unpaid claims.
- Communicated with insurance representatives professionally to resolve claim issues, and reduce aging AR.
- Trained and supported new team members by sharing process knowledge and best practices.
- Met daily, weekly productivity, and quality targets consistently with minimal supervision.
- Helped to improve team performance by sharing feedback and suggestions based on denial trends.
- Worked as an Internal Quality Auditor.
- Collaborated with team leads and trainers to update quality checklists and SOPs based on process changes.
- I worked on the credit balance, cash posting, and remit management team.
- Took the initiative in small tasks that helped the team run smoothly.
- Worked closely with team leaders to improve overall team performance.
Sr. Executive
R1RCM
Gurugram
2017.08 - 2019.09
- Ensure a complete review of claims and forward them to the correct insurance department.
- Handle all claims on denial, follow up, review, and forward to the correct department, and document accordingly.
- Contact the patient for the correct patient. details.
- Make adjustments on pt. accounts.
Sr. Practitioner
Concentrix IBM Daksh Pvt Ltd
2016.06 - 2017.05
- To Resolve Amazon seller queries via e-mail regarding quantity discrepancy, shipment tracking and correction of incorrect product
- Responsible to process refund to seller in case of quantity discrepancy.
- I helped the new associates in resolving live cases.
- Spoc to take refresher sessions of team to keep process knowledge up to date.
- Worked closely with the Process Trainer to train the NHT.
- Taking live cases and resolving queries of our Business Partners on the production whenever required by the management.
Customer Care Executive
EXL Service Private Limited
Gurugram
2014.09 - 2016.06
- Worked for one of the leading suppliers of gas and electricity in the United Kingdom (Scottish Power).
- Create invoices for customers for gas and electricity consumption.
- Amendment of invoices.
- Process a refund for the customer.
- Generate final invoices in the system to send to customers.
- Update customers' files by making changes such as their contact information, address, and to their master files.
Education
Bachelor of Arts -
Rampal Bitana Devi Collage
Khajuha2013-05
Intermediate Certificate -
Dayanand Inter Collage
Bindki2010-05
High School Diploma -
C.P.S School
Khajuha2008-05
Skills
- Team Player
- Team Collaboration
- Friendly Voice
- Account Review
- Payment Posting
- Collections
Additional Information
- ERP – SAP and CRM. Achievements: , Awarded star of the month twice in tenure of one year.
Timeline
Senior Analyst
Accenture
2024.11 - Current
Collections Rep
Optum Global Solutions Pvt. Ltd
2019.09 - 2024.11
Sr. Executive
R1RCM
2017.08 - 2019.09
Sr. Practitioner
Concentrix IBM Daksh Pvt Ltd
2016.06 - 2017.05
Customer Care Executive
EXL Service Private Limited
2014.09 - 2016.06
Bachelor of Arts -
Rampal Bitana Devi Collage
Intermediate Certificate -
Dayanand Inter Collage
High School Diploma -
C.P.S School