Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Anuj Kumar Pandey

Summary

To perform up to my level best in whichever organization I serve.

Overview

11
11
years of professional experience

Work History

Senior Analyst

Accenture
Gurugram
11.2024 - Current
  • Maintained and submitted daily and weekly attendance reports for internal tracking and compliance.
  • Participated in various corporate e-learning and compliance training programs to enhance understanding of IT services and organizational processes.
  • Developed familiarity with Accenture's internal systems and workflow processes.
  • Assisted in routine documentation and administrative support tasks for internal team operations.

Collections Rep

Optum Global Solutions Pvt. Ltd
Gurugram
09.2019 - 11.2024
  • Handled accounts receivable (AR) follow-up for the U.S. Healthcare providers, ensuring timely resolution of unpaid claims.
  • Communicated with insurance representatives professionally to resolve claim issues, and reduce aging AR.
  • Trained and supported new team members by sharing process knowledge and best practices.
  • Met daily, weekly productivity, and quality targets consistently with minimal supervision.
  • Helped to improve team performance by sharing feedback and suggestions based on denial trends.
  • Worked as an Internal Quality Auditor.
  • Collaborated with team leads and trainers to update quality checklists and SOPs based on process changes.
  • I worked on the credit balance, cash posting, and remit management team.
  • Took the initiative in small tasks that helped the team run smoothly.
  • Worked closely with team leaders to improve overall team performance.

Sr. Executive

R1RCM
Gurugram
08.2017 - 09.2019
  • Ensure a complete review of claims and forward them to the correct insurance department.
  • Handle all claims on denial, follow up, review, and forward to the correct department, and document accordingly.
  • Contact the patient for the correct patient. details.
  • Make adjustments on pt. accounts.

Sr. Practitioner

Concentrix IBM Daksh Pvt Ltd
06.2016 - 05.2017
  • To Resolve Amazon seller queries via e-mail regarding quantity discrepancy, shipment tracking and correction of incorrect product
  • Responsible to process refund to seller in case of quantity discrepancy.
  • I helped the new associates in resolving live cases.
  • Spoc to take refresher sessions of team to keep process knowledge up to date.
  • Worked closely with the Process Trainer to train the NHT.
  • Taking live cases and resolving queries of our Business Partners on the production whenever required by the management.

Customer Care Executive

EXL Service Private Limited
Gurugram
09.2014 - 06.2016
  • Worked for one of the leading suppliers of gas and electricity in the United Kingdom (Scottish Power).
  • Create invoices for customers for gas and electricity consumption.
  • Amendment of invoices.
  • Process a refund for the customer.
  • Generate final invoices in the system to send to customers.
  • Update customers' files by making changes such as their contact information, address, and to their master files.

Education

Bachelor of Arts -

Rampal Bitana Devi Collage
Khajuha
05-2013

Intermediate Certificate -

Dayanand Inter Collage
Bindki
05-2010

High School Diploma -

C.P.S School
Khajuha
05-2008

Skills

  • Team Player
  • Team Collaboration
  • Friendly Voice
  • Account Review
  • Payment Posting
  • Collections

Additional Information

  • ERP – SAP and CRM. Achievements: , Awarded star of the month twice in tenure of one year.

Timeline

Senior Analyst

Accenture
11.2024 - Current

Collections Rep

Optum Global Solutions Pvt. Ltd
09.2019 - 11.2024

Sr. Executive

R1RCM
08.2017 - 09.2019

Sr. Practitioner

Concentrix IBM Daksh Pvt Ltd
06.2016 - 05.2017

Customer Care Executive

EXL Service Private Limited
09.2014 - 06.2016

Bachelor of Arts -

Rampal Bitana Devi Collage

Intermediate Certificate -

Dayanand Inter Collage

High School Diploma -

C.P.S School

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Anuj Kumar Pandey