Anuj Kumar Singh
Team Leader
Noida
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling employees to achieve overall team success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Operations Team Leader
Tech Mahindra
03.2022 - Current
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance by developing and optimizing standard practices.
- Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
- Set schedules and oversaw daily workflow.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Helped set and manage objectives for quality, productivity and compliance.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Team Leader
Startek
09.2019 - 07.2021
- Performed root cause analysis in deficient areas to identify and resolve central issues.
- Prepared daily productivity reports and shared with team.
- Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Shared annual appraisal data with management and HR.
- Implemented policies and standard operating procedures for continuous improvement.
- Managed company operations, including staff hiring, training, development, scheduling and supervision.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Senior Customer Service Associate
Cogent E Services
04.2018 - 02.2019
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Offered advice and assistance to customers, paying attention to special needs or wants
- Handled over 100+ Chats per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Coached new team members on service techniques and provided scoring through quality assurance program
- Escalated issues to proper supervisors when standard processes were not effective
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Associate
Jindal Intellicom
12.2016 - 01.2018
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Collected customer's feedback and made process changes to exceed customer satisfaction goals
- Provided primary customer support to internal and external customers in fast-paced environment.
Sales Executive
A.T Industries
12.2016 - 01.2018
- Targeted new markets and increased sales through proactive sales and negotiation techniques
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
- Developed strategic relationships with existing customers while conducting cold and warm calls with prospects.
Education
Bachelor of Science - Mathematics
Shobhit University
Meerut, UP 01.2012 - 01.2015
High School - Science
SDPS Modern Public School
Chandanpur, Hathras 04.2001 -
Intermediate - Mathematics
SGA Inter College
Hathras Junction 04.2001 -
Skills
Certificate in Computer Fundamentals & MS Office from Nodal Centre, University
Troubleshooting skills
Team member training Efficiency improvement skills Process Development Employee trainingProcess Development
Employee training
Policy enforcement
Key Performance indicators
Quality control
Certification
Certificate in Computer Fundamentals & MS Office from Nodal Centre, University Polytechnic, A.M.U
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operations Team Leader
Tech Mahindra
03.2022 - Current
Team Leader
Startek
09.2019 - 07.2021
Senior Customer Service Associate
Cogent E Services
04.2018 - 02.2019
Sales Executive
A.T Industries
12.2016 - 01.2018
Customer Service Associate
Jindal Intellicom
12.2016 - 01.2018
Bachelor of Science - Mathematics
Shobhit University
01.2012 - 01.2015
High School - Science
SDPS Modern Public School
04.2001 -
Intermediate - Mathematics
SGA Inter College
04.2001 -