Summary
Overview
Work History
Education
Skills
Swimming, Reading, Travelling
Timeline
Generic

Anuj Kumar Tiwari

Operations Manager
New Delhi

Summary

Dynamic Operations Manager with a proven track record at TaskUs, excelling in performance monitoring and problem-solving. Enhanced customer satisfaction through strategic communication and streamlined operations, resulting in increased profitability. Skilled in mentoring teams and implementing quality control systems, fostering a culture of continuous improvement and operational excellence.

Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organizational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills in role.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Operations Manager

TaskUs
Gurgaon
09.2024 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Manager of Operations

Webhelp
02.2022 - 09.2024
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Coordinated with other departments to improve overall company efficiency and effectiveness.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.

Team Leader

Concentrix
05.2019 - 02.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Product Trainer

Concentrix
01.2015 - 05.2019
  • Collaborated with product development teams to ensure accurate representation of features during training sessions, leading to better understanding among users.
  • Increased employee retention rates through informative and engaging new hire onboarding programs that promote company culture and values.
  • Identified areas for improvement within existing training programs using data-driven evaluations, leading to enhanced performance outcomes across multiple departments.
  • Conducting group training sessions on all the product and services

CSA

Concentrix
02.2013 - 01.2015
  • Connected with customers by listening to concerns and answering questions.
  • Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.

Education

Bachelor of Arts - Persuing

School of Open Learning
Delhi, India
04.2001 -

B.Tech Final Year Dropout - Mechanical Engineering

PDM College of Engineering
Bahadurgarh, India
08.2006 - 01.2012

Skills

Operations management

Problem-solving

Customer service

Performance monitoring

Strategic & Analytical Thinking

Process Improvement & Efficiency

Swimming, Reading, Travelling

Outside of work, I’m passionate about swimming, reading, and travelling — three activities that deeply shape who I am both personally and professionally.
Swimming teaches me discipline, consistency, and mental endurance. It’s my way of staying physically and mentally fit, and it reinforces my belief in steady effort and self-improvement — traits I bring to every project I undertake.
Reading fuels my curiosity and broadens my perspective. Whether it’s fiction that sharpens empathy or non-fiction that builds knowledge, reading enhances my communication skills, creativity, and critical thinking — all crucial in a collaborative, fast-paced environment.
Travelling keeps me open-minded and adaptable. Interacting with different cultures, navigating unfamiliar situations, and appreciating diverse viewpoints has taught me to connect easily with others, stay calm under pressure, and approach challenges with flexibility and enthusiasm.

These passions aren’t just hobbies — they reflect the way I approach life and work: with energy, thoughtfulness, and a continuous drive to grow and connect.

Timeline

Operations Manager

TaskUs
09.2024 - Current

Assistant Manager of Operations

Webhelp
02.2022 - 09.2024

Team Leader

Concentrix
05.2019 - 02.2022

Product Trainer

Concentrix
01.2015 - 05.2019

CSA

Concentrix
02.2013 - 01.2015

B.Tech Final Year Dropout - Mechanical Engineering

PDM College of Engineering
08.2006 - 01.2012

Bachelor of Arts - Persuing

School of Open Learning
04.2001 -
Anuj Kumar TiwariOperations Manager