Job Search Status
Open to workWork Type
Full timeLocation Preference
RemoteHybridLocation: JaipurNew Delhi, DLGurgaon, HRPune, MHBengaluru, KA
Open to relocation: Yes
Open To Work
Hi, I’m
Vishal Jain
Jaipur
Work Preference
Summary
Support Engineer Proven Success in Network Optimization and Strategic Network Solutions Support Engineer with strong experience in managing server infrastructures and data-center operations across Windows platform and Active Directory.
Effectively plan, install, configure and optimize IT network infrastructures to achieve better performance and solutions.
Proven ability to create and deliver solutions tied to business growth as per the specific line of business, Organizational development and systems/network optimization.
Skilled problem identifier and resolver, comfortable managing systems, projects and teams in a range of IT environments.
Overview
12
years of professional experience
Work History
ONE E INFO PRIVATE LIMITEDJaipur, India
Application Support Specialist
01.2023 - Current
Job overview
- Resolved end-user application issues by handling and troubleshooting technical product problems.
- Reduced downtime for Tachyon by resolving device and user issues quickly. Improved Nomad rollouts by troubleshooting SCCM integration and communication problems. Elevated end-user adoption of 1E Shopping through branded store customisation.
- Improve performance reliability and accessibility by translating technical and design requirements.
- Improve system performance by analyzing event logs, auditing resources, and networking data.
- Improve software uptime by coordinating technical issue resolution through design and maintenance support.
- Improve system performance by diagnosing performance issues through Perfmon and network tracing.
- Troubleshoot and debugged software to check and rectify discrepancies. Also includes fixing of Registry, User Accounts and Access Control.
- Improve lab operations through Active Directory topology management and VM provisioning.
- Reduced repeat reoccurrence by identifying root causes and limiting issue recurrence.
VMwareJaipur, Rajasthan
Support Engineer I
10.2021 - 01.2023
Job overview
- Hired as support Engineer Level 1 for Workspace One Enterprise Mobility team that is beneficial for mobile device management, policies and compliance through content management.
- Primary role is to manage technical queries for customer and striving success through involving various stake holders and engineering team to pursue critical situation and analyzing production impacts using PerfMon and other tools.
- Resolve customer's issues via telephone, email or WebEx session.
- Reproducing issues in-house and responding back in timely manner.
- Regular follow ups with customers with recommendations, updates and action plans.
- Escalate issues to R&D Teams in timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide most effective solutions to customer issues.
- Create new knowledge base articles to capture new learning's for reuse throughout organization.
- Participate in technical communications within Technical Support Team to share best practices and learn about new technologies.
ConcentrixGurgaon, Haryana
Senior Support Engineer
09.2019 - 09.2021
Job overview
- Hired as a full-time Support Engineer following initial consulting role to manage and maintain a 40+ mixed server environment(Windows,Hyper-and Azure) ensuring timely resolution to the tickets corresponding to Networking line of Business.
- Evaluate, monitor, enhance and troubleshoot on various networking components for clients with active client relationship management.
- Key Contributions: Administering, configuring and troubleshooting of Windows server 2016/19, Windows server 2012.
- Providing voice-based technical support to global customers.
- PKI Certificates related issues like Root CA, Sub – CA deployment, Certificate enrollment, Revocation check, Disaster Recovery of CA Sever.
- Promoting, demoting & upgrading a domain controller.
- Hands on experience of Group policy Management and Troubleshooting.
- Active Directory Replication issues, DNS issues, File Replication services, DFS issues.
- Account lockout and slow logon, Kerberos authentication issue. And Windows Activation, Licensing
- Implementation of Child, Tree and Additional Domain Controllers.
- Managing Trust Relationships between domains, Troubleshooting hangs and crashes in Windows, Network Tracing and analysis.
- Hands on experience with Server Edition: Win 2008, Win 2008R2, Win 2012, Win 2012R2, Win 2016, 2019 and Windows backup and VSS
HCL TechnologiesNoida, Uttarpradesh
IT Senior Analyst
07.2018 - 06.2019
Job overview
- Experience in configuration and resetting the network access accounts in Active Directory
- Administering, configuring and troubleshooting of Windows server 2016/19, Windows server 2012.
- Involved in Providing L2 support to the user and troubleshooting the issue.
- Experience in applications management and creation of package.
- Configuring Outlook and troubleshooting issues related to the email accounts like repairing accounts, creating/mapping .pst files, creating profiles, adding/removing Global Mailboxes
- Installation of new software by coordinating user setups, installations and upgrades.
- Escalations of Priority issue raised by the users through Phone/Email.
- Managing incident queue and assigning the tickets as per requirement
- Interaction of client on weekly basis about the status of process.
- Handling Cases and Escalations on the call if necessary
- Training new resources about the process and providing team support.
The GeeksMohali, Punjab
Technical Support Engineer
02.2015 - 09.2015
Job overview
- Key Contributions:.
- Installation of Operating Systems, Microsoft Office, Microsoft Outlook & various Software's.
- Installation & troubleshooting Network printer & Local Printer
- Installation of software and Peripherals.
- Back up the data & restoring.
- Solution of User's login related problems
- Access the Remote connection & resolved issue through remote tool.
- Providing technical Assistance for Firewall & Security Setup, Antivirus Setup, Malware & Spyware Removal.
- Hands on experience of Desktop and Laptops issues with hardware and OS related problems.(windows XP,Vista ,7,8 & 8.1).
- Providing technical Assistance for email client’s outlook, windows mail, live mail, Mac mail.
- Providing monthly System tune up , PC maintenance & complete solution .
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;
- Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Education
Poornima College of Engineering Jaipur
Bachelor of Technology from Electronics And Communications Engineering
06-2013
Modi Public SchoolKota, RJ
High School Diploma
06-2009
Skills
- Microsoft Networking
- Microsoft Active Directory
- SQL
- MDM- Workspace one
- Windows Server Administration
- Skilled in TCP/IP and WAN
- Debugging
Timeline
Application Support Specialist
ONE E INFO PRIVATE LIMITED
01.2023 - Current
Support Engineer I
VMware
10.2021 - 01.2023
Senior Support Engineer
Concentrix
09.2019 - 09.2021
IT Senior Analyst
HCL Technologies
07.2018 - 06.2019
Technical Support Engineer
The Geeks
02.2015 - 09.2015
Modi Public School
High School Diploma
Poornima College of Engineering
Bachelor of Technology from Electronics And Communications Engineering