Vishal Jain
Jaipur
Summary
Support Engineer Proven Success in Network Optimization and Strategic Network Solutions Support Engineer with strong experience in managing server infrastructures and data-center operations across Windows platform and Active Directory.
Effectively plan, install, configure and optimize IT network infrastructures to achieve better performance and solutions.
Proven ability to create and deliver solutions tied to business growth as per the specific line of business, Organizational development and systems/network optimization.
Skilled problem identifier and resolver, comfortable managing systems, projects and teams in a range of IT environments.
Overview
12
12
years of professional experience
Work History
Application Support Specialist
ONE E INFO PRIVATE LIMITED
Jaipur, India
01.2023 - Current
- Hired as Application Support Specialist for ONE E INFO PRIVATE LIMITED support team that is responsible for handling, managing and troubleshooting all the end users using our technical products.
- Troubleshooting on products like Tachyon (Manage devices and users), Nomad (integrates with SCCM), 1E Shopping (to provide a branded and customized enterprise application store) etc
- Communicated technical and design requirements to determine performance, reliability and accessibility. If needed deals in, Windows Update management, Kerberos and delegation, Troubleshooting hangs and crashes in Windows.
- Analyzed data to suggest and plan installation of new systems or modifications of existing ones using Event Logs and Auditing, Performance, Resource Monitor, Networking (TCP, IP)
- Collaboration with departments regarding technical issues, software system design and maintenance.
- Troubleshooting performance issues using PerfMon, Network Tracing analysis, Printing configuration and management etc.
- Troubleshoot and debugged software to check and rectify discrepancies. Also includes fixing of Registry, User Accounts and Access Control.
- Hands-on experience on User Profile management-Windows Update management, Remote Desktop Services configuration and management, Hyper-V management and VM deployment (for internal lab purpose) and Active Directory topology and management etc.
Support Engineer I
VMware
Jaipur, Rajasthan
10.2021 - 01.2023
- Hired as support Engineer Level 1 for Workspace One Enterprise Mobility team that is beneficial for mobile device management, policies and compliance through content management.
- Primary role is to manage technical queries for customer and striving success through involving various stake holders and engineering team to pursue critical situation and analyzing production impacts using PerfMon and other tools.
- Resolve customer's issues via telephone, email or WebEx session.
- Reproducing issues in-house and responding back in timely manner.
- Regular follow ups with customers with recommendations, updates and action plans.
- Escalate issues to R&D Teams in timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide most effective solutions to customer issues.
- Create new knowledge base articles to capture new learning's for reuse throughout organization.
- Participate in technical communications within Technical Support Team to share best practices and learn about new technologies.
Senior Support Engineer
Concentrix
Gurgaon, Haryana
09.2019 - 09.2021
- Hired as a full-time Support Engineer following initial consulting role to manage and maintain a 40+ mixed server environment(Windows,Hyper-and Azure) ensuring timely resolution to the tickets corresponding to Networking line of Business.
- Evaluate, monitor, enhance and troubleshoot on various networking components for clients with active client relationship management.
- Key Contributions: Administering, configuring and troubleshooting of Windows server 2016/19, Windows server 2012.
- Providing voice-based technical support to global customers.
- PKI Certificates related issues like Root CA, Sub – CA deployment, Certificate enrollment, Revocation check, Disaster Recovery of CA Sever.
- Promoting, demoting & upgrading a domain controller.
- Hands on experience of Group policy Management and Troubleshooting.
- Active Directory Replication issues, DNS issues, File Replication services, DFS issues.
- Account lockout and slow logon, Kerberos authentication issue. And Windows Activation, Licensing
- Implementation of Child, Tree and Additional Domain Controllers.
- Managing Trust Relationships between domains, Troubleshooting hangs and crashes in Windows, Network Tracing and analysis.
- Hands on experience with Server Edition: Win 2008, Win 2008R2, Win 2012, Win 2012R2, Win 2016, 2019 and Windows backup and VSS
IT Senior Analyst
HCL Technologies
Noida, Uttarpradesh
07.2018 - 06.2019
- Experience in configuration and resetting the network access accounts in Active Directory
- Administering, configuring and troubleshooting of Windows server 2016/19, Windows server 2012.
- Involved in Providing L2 support to the user and troubleshooting the issue.
- Experience in applications management and creation of package.
- Configuring Outlook and troubleshooting issues related to the email accounts like repairing accounts, creating/mapping .pst files, creating profiles, adding/removing Global Mailboxes
- Installation of new software by coordinating user setups, installations and upgrades.
- Escalations of Priority issue raised by the users through Phone/Email.
- Managing incident queue and assigning the tickets as per requirement
- Interaction of client on weekly basis about the status of process.
- Handling Cases and Escalations on the call if necessary
- Training new resources about the process and providing team support.
Technical Support Engineer
The Geeks
Mohali, Punjab
02.2015 - 09.2015
- Key Contributions:.
- Installation of Operating Systems, Microsoft Office, Microsoft Outlook & various Software's.
- Installation & troubleshooting Network printer & Local Printer
- Installation of software and Peripherals.
- Back up the data & restoring.
- Solution of User's login related problems
- Access the Remote connection & resolved issue through remote tool.
- Providing technical Assistance for Firewall & Security Setup, Antivirus Setup, Malware & Spyware Removal.
- Hands on experience of Desktop and Laptops issues with hardware and OS related problems.(windows XP,Vista ,7,8 & 8.1).
- Providing technical Assistance for email client’s outlook, windows mail, live mail, Mac mail.
- Providing monthly System tune up , PC maintenance & complete solution .
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem;
- Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Education
Bachelor of Technology - Electronics And Communications Engineering
Poornima College of Engineering
Jaipur06-2013
High School Diploma -
Modi Public School
Kota, RJ06-2009
Skills
- Microsoft Networking
- Microsoft Active Directory
- SQL
- MDM- Workspace one
- Windows Server Administration
- Skilled in TCP/IP and WAN
- Debugging
Timeline
Application Support Specialist
ONE E INFO PRIVATE LIMITED
01.2023 - Current
Support Engineer I
VMware
10.2021 - 01.2023
Senior Support Engineer
Concentrix
09.2019 - 09.2021
IT Senior Analyst
HCL Technologies
07.2018 - 06.2019
Technical Support Engineer
The Geeks
02.2015 - 09.2015
High School Diploma -
Modi Public School
Bachelor of Technology - Electronics And Communications Engineering
Poornima College of Engineering