Results-oriented Research Associate and former Medical Record Officer with 4+ years of healthcare industry experience. Proficient in optimizing operational efficiency, conducting research, preparing reports, and maintaining documentation. Skilled in operations management, quality assurance, medical coding and documentation, and hospital administration. Equipped to drive organizational growth and deliver top-tier healthcare services while ensuring 100% compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Research and Academic Associate
Goa Institute of Management
Goa
11.2020 - 03.2024
Managed administrative tasks for a healthcare program with 200+ students and 15+ faculty, ensuring smooth operations and a positive academic experience.
Supported faculty in research and class preparation for 80+ annual sessions, evaluating 200+ student assessments.
Collected and analyzed healthcare data, providing actionable insights to support research projects and academic publications.
Facilitated faculty engagement and collaborated with 10+ external stakeholders to foster partnerships.
Built relationships with 5+ international healthcare organizations, promoting growth, and securing research collaborations.
Assisted faculty with academic research projects and initiatives, including data collection and analysis.
Organized and maintained departmental records in compliance with university regulations.
Developed syllabi, assignments, exams, and other teaching materials for courses offered by the department.
Generated reports of student performance in classes taught by faculty members.
Coordinated activities related to admissions processes within the department.
Prepared presentations for various committees related to departmental curriculum planning.
Maintained an up-to-date database of all alumni who have graduated from the program.
Facilitated communication between departments across campus regarding shared resources or services.
Skilled in Microsoft Excel, using advanced techniques to manage and analyze 50+ datasets for accurate reporting in healthcare research projects.
Led orientations for 200+ students, providing guidance on academic processes, research, and policy compliance for smooth transitions.
Medical Record Officer
Father Muller’s Medical College Hospital
Mangalore
10.2018 - 01.2020
Managed outpatient and inpatient departments, overseeing daily support and query resolution for 500+ patients, while establishing 100% compliance with local regulations and hospital policies.
Oversaw management and control of 10,000+ medical records, including birth and death reports for local authorities, with 99.9% records management process maintenance.
Analyzed 1000+ wound certificates and court letters for submission to relevant authorities, assuring 100% compliance with regulatory requirements and hospital policies.
Reviewed and signed 150+ affidavits and correction letters for submission to regulatory bodies.
Managed a team of 60 staff and departmental workflow, handling 300+ patient requests for reports for legal purposes.
Verified and corrected 1,000+ reports sent to various hospital departments.
Reported 50+ cases of notifiable and communicable diseases to health authorities. Developed duty rosters and other reporting requirements.
Coded 10,000+ inpatient charts and trained 40+ staff in coding procedures.
Handled disposal of 98,000+ medical records according to retention policies and compliance with archival and destruction process management for both physical and electronic records.
Organized and presented 100+ medical record audit findings, maintaining documentation practice.
Arranged mortality meetings and submitted required statistics to departments and medical colleges, with attention to compliance with local regulations and hospital policies.
Education
MBA - Operations Management
Symbiosis International University
Pune, India
12-2025
Master of Science - Health Information Management
School of Allied Health Sciences
Manipal University, Manipal, India
10-2018
Bachelor of Science - Microbiology
St. Xavier's College
Goa University, Goa, India
06-2016
Pre-University Course - Science Education
St. Xavier's Higher Secondary School
Goa, India
06-2013
Skills
Academic administration
Research expertise
Teaching experience
Academic Planning
Collaboration and Teamwork
Professional Networking
Microsoft Office
Accomplishments
Best Outgoing Student M.Sc. Health Information Management - Schol of Allied Health Sciences, Manipal University, India. Oct 2018
Certification
Research and Publication Ethics, Manipal Academy of Higher Education - 2023
Programme on Implementation of NABH standards for Hospitals (POI) 2019 - NABH
International coordinator for students in Goa Institute of Management – Managed groups of international students from different universities across the globe for term exchange program.
Initiated and oversaw conversion of hard-copy medical records to digital format- Digitalisation of medical records, Father Muller Medical College Hospital
Internal Auditor -14th Internal Audit NABH standards, 4th Edition, Father Muller Medical College Hospital
Technical Skills
Proficient in Microsoft Office (especially Microsoft Excel, MS Word and MS PowerPoint)
Google Sheets
SharePoint
Outlook
SPSS
Jamovi
Backbone Software - Hospital Management System
Timeline
Research and Academic Associate
Goa Institute of Management
11.2020 - 03.2024
Medical Record Officer
Father Muller’s Medical College Hospital
10.2018 - 01.2020
MBA - Operations Management
Symbiosis International University
Master of Science - Health Information Management
School of Allied Health Sciences
Bachelor of Science - Microbiology
St. Xavier's College
Pre-University Course - Science Education
St. Xavier's Higher Secondary School
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