ANUMEET KAUR
Karnal,Haryana
Summary
Dynamic professional skilled in load booking and planning, driver coordination, and logbook management. Committed to enhancing operational efficiency and customer satisfaction in logistics. Offering strong foundation in logistics and transportation, eager to learn and develop in dynamic environment. Contributes keen ability to quickly grasp new systems and procedures, bolstered by effective communication and problem-solving skills. Ready to use and develop organizational and multitasking abilities in Dispatcher/ Freight Manager role.
Overview
2
2
Certification
Work History
Cashier
Vishal Mega Mart
02 2025 - 06 2025
- Operated cash register for 200+ daily transactions with 100% accuracy.
- Enhanced customer satisfaction by reducing checkout wait times by 20% through efficient transaction handling.
- Addressed customer needs and made product recommendations, resulting in a 10–15% increase in upselling promotional items.
- Mentored 2–3 new employees on cashier duties and POS system usage, improving team efficiency.
Customer Service Representative
MatrixCare
09 2024 - 12 2024
- Managed 30+ daily customer interactions (calls, emails, faxes) with a 95% issue-resolution rate.
- Maintained strong product knowledge to provide quick, accurate solutions and build customer trust.
- Prioritized and resolved customer concerns efficiently, reducing average response time by 20%.
- Maintained detailed documentation of customer interactions, payments, and transactions for reporting and follow-up.
Education
Bachelor of Computer Applications (BCA) - Computer Science
Lovely Professional University (LPU)
GT Road, Jalandhar08.2025
Skills
- Technical & Logistics Skills
1 Load Booking & Planning
2 Driver Coordination & Dispatching
3 Route Optimization Techniques
4 Logbook Management & Compliance
5 ELD Systems & GPS Tracking
- Professional Skills
1 Customer Service & Client Communication
2 Problem-Solving & Decision-Making
3 Organization & Time Management
4 Teamwork & Collaboration
5 Multitasking Under Pressure
STRENGTHS
Logistics Management Skills
Adept in planning, driver coordination, and compliance within logistics
Key Achievements
Customer Service Excellence
Successfully enhanced customer service experiences leading to improved store ratings
Interests
Logistics and Customer Service Development
Passionate about learning and advancing in logistics and customer service
Certification
- Dispatch Training Course, T.L.S. Dispatch Academy, 08/01/25
- Freight Brokerage Training, T.L.S. Dispatch Academy, 08/01/25
Languages
English
Punjabi
Hindi
Technical Tools
- Loadlink
- Four Kites
- Axon
- RMIS
- Microsoft Office Suite
- TMS dispatch applications
- SMS messaging apps
Timeline
Cashier
Vishal Mega Mart
02 2025 - 06 2025
Customer Service Representative
MatrixCare
09 2024 - 12 2024
Bachelor of Computer Applications (BCA) - Computer Science
Lovely Professional University (LPU)
Similar Profiles
AMANDEEP KAURAMANDEEP KAUR
Customer Service at Vishal Mega MartCustomer Service at Vishal Mega Mart
Akash PanigrahiAkash Panigrahi
HR Manager - HR Automation and Analytics at Vishal Mega Mart LimitedHR Manager - HR Automation and Analytics at Vishal Mega Mart Limited
Sunny Sunny null
Customer Service Cashier at Vishal Mega martCustomer Service Cashier at Vishal Mega mart
Shiv KumarShiv Kumar
Technical Lead at Colt Technology ServicesTechnical Lead at Colt Technology Services
Rishiemann ChawlaRishiemann Chawla
Volunteer at National Integrated Forum of Artists and ActivistsVolunteer at National Integrated Forum of Artists and Activists