Anumita Mandal
Process Specialist
Hyderabad
Summary
Quality & Operations Specialist with 6.6 years of experience in content moderation, data curation, annotation, and quality assurance supporting AI training projects. Proven ability to deliver high-quality datasets, optimize workflows, and support onboarding through training and performance reviews. Skilled in managing large-scale operations, maintaining strict compliance standards, and driving continuous process improvements to enhance accuracy and efficiency.
Overview
7
7
years of professional experience
5
5
Languages
Work History
Process Specialist
Infosys
04.2022 - Current
- Client: Apple
- Role: Language Specialist
- Specialized in translating and adjusting language at both word and sentence levels for Bengali, Hindi and English, improving multilingual support.
- Feature annotation and curation experience, adding valuable expertise in refining and enhancing data quality for voice assistant software.
- Led efforts to create and test data for existing voice assistant project, making sure the information was accurate and high-quality.
- Skilled in accurately transcribing and checking pronunciation, ensuring the voice assistant has reliable linguistic data.
- Managed tasks like cleaning up data and fixing issues using special tools similar to JIRA, and organized data workflows on GitHub.
- Expert in testing and adjusting rules for system-based transcriptions, refining and improving linguistic data.
- Effectively handled data in tools for Text to Speech Normalization and Automated Speech Recognition, including entering and labeling data for training.
- Demonstrated proficiency in using Machine-learned domain chooser (MLDC) and machine-learned statistical parser (MLSP), and used Agile JIRA for tracking project progress and fixing issues.
- Implemented bug fixing strategies and unified words to ensure consistent and error-free linguistic data, enhancing the overall performance of the voice assistant.
- Possess UI testing experience, contributing to comprehensive testing capabilities for voice assistant software, particularly in evaluating and ensuring the functionality of UI features.
Process Associate
Genpact India
07.2020 - 04.2022
- Contributed to a global social media integration project supporting a high-visibility platform and user engagement.
- Moderated social media communities, pages, groups, and posts for individuals and organizations.
- Reviewed and actioned content through approval, rejection, response, hiding, or removal in accordance with platform policies.
- Monitored user activity and enforced community guidelines, including issuing bans for inappropriate or abusive behavior.
- Tracked engagement metrics and moderation performance using platform insights and analytics.
- Provided actionable data and reports to support informed operational decisions.
- Helped foster safe, positive, and compliant online communities.
- Identified policy gaps and delivered improvement insights that enhanced moderation guidelines; Lean Certified for process improvement contributions.
- Supported onboarding, training, and quality reviews to ensure consistent policy application and moderation accuracy.
CS Executive
Twilight IT Professionals Pvt. Ltd
05.2019 - 05.2020
- Managed cases by responding to emails and calls, delivering resolutions through thorough research.
- Daily handling of escalated queries, ensuring prompt and effective responses.
- Identified root causes of problems and took immediate action to resolve issues.
- Swiftly notified relevant parties, resolved problems, and implemented preventive measures for recurring issues.
- Acted as a liaison between associates and the leadership team to facilitate smooth communication.
- Conducted audits aligned with policies, analyzed data, and proposed features aimed at enhancing the customer experience.
- Tactfully and promptly addressed and resolved problems and complaints.
- Provided accurate and persuasive descriptions of solutions to customers.
Education
Master of Arts - Bengali Language
University of Calcutta
01.2015
Bachelor in Arts - Bengali Language
University of Calcutta
01.2013
Higher Secondary Education - undefined
01.2010
Secondary Education - undefined
01.2008
Skills
Data Curation & Annotation
Quality Assurance & Content Moderation
Large-Scale Data Handling & Workflow Management
Text-to-Speech (TTS) & ASR Annotation Tools
Regular Expressions & Python for Data Cleaning and Processing
Agile JIRA for Issue Tracking & Bug Resolution
Advanced MS Excel (Pivot Tables, VLOOKUP, HLOOKUP, Charts, Conditional Formatting, Data Validation, Dashboards & Reporting)
Google Sheets & Apple Numbers
MLDC & MLSP Training Platforms
Declaration
I certify that the information provided in this resume is true and accurate to the best of my knowledge.
Timeline
Process Specialist
Infosys
04.2022 - Current
Process Associate
Genpact India
07.2020 - 04.2022
CS Executive
Twilight IT Professionals Pvt. Ltd
05.2019 - 05.2020
Bachelor in Arts - Bengali Language
University of Calcutta
Higher Secondary Education - undefined
Secondary Education - undefined
Master of Arts - Bengali Language
University of Calcutta