Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Excellent communication skills, both verbal and written.
Gained extensive knowledge in data entry, analysis and reporting.
Self-motivated, with a strong sense of personal responsibility.
Worked flexible hours across night, weekend, and holiday shifts.
Strengthened communication skills through regular interactions with others.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked well in a team setting, providing support and guidance.
Generated pipeline to close revenue and attain quota
Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience
Monitored sales performance metrics to achieve strategic account objectives
Partnered with internal resources to present additional value and expertise to clients
Built credibility and trust to influence client's buying decisions
Built diverse and consistent sales portfolio
Handled Products portfolio Altair & BricsCAD
Identify and introduce new solutions to existing customers
Achieve quarterly and annual sales targets across key product platforms in simulation, CAD, Addictive Manufacturing and data Analytics
Coordinate sales activities with principal solutions partners with their Application
Managed over 15 customer calls per day and increased sales by 15%
Manage both commercial and technical objection handling, problem resolution, including price negotiations
Gather and share competitive information within regions and accounts
Design and implement strategic business plan for AutoCAD, Solid works, products that expand company’s customer base and ensure its strong presence
Identify emerging sectors & markets and market shifts while being fully aware of new products and competition status.
Met and exceeded targets and growth metrics within assigned partner accounts
Improved business processes to increase productivity and align channel sales department with organization
Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement
Forecasted growth and presented trends based on previous buying behavior
Developed solutions with partners to aid in winning new business
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
Performed client research and identified opportunities for account growth, account penetration and market expansion
Established key performance indicators to track and analyze business progress and adjust strategies accordingly
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations
Achieved sales goals and service targets by cultivating and securing new customer relationships
Established clear and competitive goals, growth roadmaps, and strategic business plans.
Identified trends and assessed opportunities to improve processes and execution.
Monitored expenditures to mitigate risk of overages.
Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Developed sales strategies to achieve short and long-term sales revenue objectives.
MS Office, CRM Software , Lead Generation,
Food Safety and Sanitation
Effective Communication
Continuous Improvement
Relationship Building
Point of Sale Operation
Processing Payments