ANUP ALATAGI
Services Engineer
Bengaluru,KA
Summary
Experienced Service Engineer with over 7+ years of experience in Automobile industries. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
3
3
Languages
Work History
Territory Service Manager
Hero moto corp pvt ltd India
Bangalore, Karnatak
10.2021 - Current
- Improving the service business
- Improving CSI through service process audit & take corrective actions to improve service standards at dealership.
- Product Quality: Product quality tracking and sane feedback passing to Bengaluru, KA, 560024 917411361868 anigkk@gmail.com https://www.linkedin.com/in/anupalatagi-bb4024169 RND team for product quality improvement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Territory Service Manager
TVS Motor Company
Bangalore , Karnataka
03.2019 - 09.2021
- Automotive Company.
- Duration : From 18th March - Present
- Designation : TM - Service.
- Department : After sales Service
- Improving the service business of dealer by taking counter measures to increase free service redemption and overall service inflow.
- Improving service profitability through operational efficiency.
- Diagnosing the critical technical issues.
- Improving CSI through service process audit & take corrective actions to improve service standards at dealership.
- Improving the capability level of dealer's service team and giving OJT training in areas of product knowledge, service repair standards, special tools, customer handling skills& customer satisfaction, updating of knowledge through SIB.
- Product Quality: Product quality tracking and sane feedback passing to RND team for product quality improvement.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved productivity while reducing staffing and operational costs by 20%.
- Managed internal operational standards and productivity targets for dealer revenue growth YOY.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Improving CSI through service process audit & take corrective actions to improve service standards at dealership
Senior Service Engineer
Scania Commercial Vehicle Ltd, HCV
Bangalore , Karnataka
07.2015 - 03.2019
- Automotive Company.
- Duration : From 13th July 2015 - 14 March 2019.
- Drafted failure analysis reports and prepared quotations for repair.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Assisted team through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
- Developed and maintained broad knowledge of applications and industry activity to stay aware of trends, issues and competitions.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Escalated and re-produced problem to internal development sources to reach solution.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Streamlined the factory warranty claim process which increased cost recoveries by 20%
- Managed remote field service engineers supporting long term on-site services to customers throughout the Sites
- Scheduled and routes to maximize customer satisfaction, improve service and reduce labor cost
- Improved dealer operations & systems, process to meet customer satisfaction.
- Responsible for the dealer profitability through service/ Customer complaint handling
- Preparing AMC (Annual Maintenance Contract) on customer demands.
- Formulate R & M contracts based on customer needs and as per global guidelines.
- Monitoring the performance of vehicles through FMS.
Education
BE Mechanical - Science Education
REC Hulkoti
Hulkoti, Gadag , KA 08.2011 - 06.2015
No Degree - Science Education
GPUC College Gokak
Gokak, Belagavi. KA 04.2009 - 03.2011
No Degree - SSLC
ASS High School
Gokak, Belagavi, KA 04.2010 - 05.2020
Skills
AMC contact analysis
Timeline
Territory Service Manager
Hero moto corp pvt ltd India
10.2021 - Current
Territory Service Manager
TVS Motor Company
03.2019 - 09.2021
Senior Service Engineer
Scania Commercial Vehicle Ltd, HCV
07.2015 - 03.2019
BE Mechanical - Science Education
REC Hulkoti
08.2011 - 06.2015
No Degree - SSLC
ASS High School
04.2010 - 05.2020
No Degree - Science Education
GPUC College Gokak
04.2009 - 03.2011
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