ANUP PATHI
HYD
Summary
To work in a challenging atmosphere by exhibiting my skills with utmost sincerity and dedicated smart work for the growth of your esteemed organization along with mine.
INDUSTRIAL EXPOSURE Industrial Visit Undergone Industrial Visit at Dolphin Pvt ltd. Inplant Training Undergone Implant at KAR pvt ltd HYD , a OVENS manufacturing company ACHIEVEMENTS Represented School in district Basketball competitions. Secured 1st position in inter school quiz contest. Secured 2nd position at International science fest at lakdikapool . ACTIVITIES Attended a 3-day workshop Multidisciplinary Academics Studies Secured 1st position in the National level seminar on Digitalization and automation Factories. FIELD OF INTEREST Attending Seminars CAD designing Marketing PERSONAL STRENGTHS Good Interpersonal, Highly motivated and enthusiastic and capable of working on own initiative.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Senior Support Executive
Sutherland Global Services
Hyderabad
05.2023 - 02.2024
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
E Support Officer
Knoah solutions private limited ( Intouch CX)
Hyderabad, IN
04.2019 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
BTech - mechanical
04.2014 - 12.2018
INTERMEDIATE - MPC
01.2012 - 04.2014
GPA: 62
10 -
01.2011 - 04.2012
GPA: 8.4
Skills
SQL, HTMLOperating systems: Windows XP
Additional Information
- Intouch CX has also recruited me as a subject matter expert (SME) for the Samsung SmartThings process. In addition, a Bravo was given for the best performance
- Sutherland I have been awarded Higher Resolution rate with the user.
Timeline
Senior Support Executive - Sutherland Global Services
05.2023 - 02.2024
E Support Officer - Knoah solutions private limited ( Intouch CX)
04.2019 - 04.2023
Avn Institute of Technology - BTech, mechanical
04.2014 - 12.2018
Kendriya Vidhayala Shivrampally - INTERMEDIATE, MPC
01.2012 - 04.2014
CRPF Public School - 10,
01.2011 - 04.2012