Anup Dalvi
Pune
Summary
Dynamic Senior Consultant with Veradigm, skilled in medical claims software and effective communication. Proven track record in managing complex projects and enhancing process quality, achieving Project Management Professional Certification . Adept at troubleshooting and delivering exceptional customer support, consistently improving client satisfaction and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Consultant – Project Manager
Veradigm
01.2023 - Current
- Possess functional knowledge of assigned application technology including version releases, industry standards and legal & regulatory requirements.
- Interacts with the business stakeholders and subject matter experts, internal and external as appropriate, to understand their problems and needs.
- Manage the interface projects in Clarity application including the resource assignment and monthly budgeting.
- Process daily reports to sync the projects status and update the same in SmartSheet with help of PowerBI.
- Designs and executes functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and user cases, as appropriate.
- Works directly with business stakeholders on less complex issues requiring basic product/solution knowledge and basic troubleshooting skills.
- Improve solutions by studying current practices; designing modifications; writing specifications and creating SOPs as appropriate.
- Provide guidance and support for claims billing software systems, addressing customer requirements
- Respond to inquiries from members, providers, and payers regarding health insurance benefits, eligibility, and claims
- Track inbound and outbound support requests, ensuring proper documentation and customer feedback
- Troubleshoot complex product problems, collaborating with external IT services
- Support the creation and maintenance of payer enrollments and routes
Support Consultant
Allscripts India Healthcare Pvt. Ltd.
04.2021 - 01.2023
- Offered guidance on claims billing software systems and customer requirements
- Responded to inquiries about health insurance benefits, eligibility, and claims
- Collaborated with clients to resolve product-related issues and document solutions
- Assisted with external IT services and supported tool configuration using ServiceNow
Support Consultant
Allscripts India Healthcare Pvt. Ltd.
05.2018 - 04.2021
- Supported claims billing software systems and customer inquiries regarding health insurance benefits
- Assisted in troubleshooting complex product problems and maintaining client relationships
Customer Relationship Advisor
Tech Mahindra Business Services
06.2015 - 02.2018
- Handled inbound calls to address customer queries related to mobile phones, SIM cards, and broadband services
- Achieved monthly targets for converting existing mobile users to purchase additional services
- Maintained customer satisfaction and NPS scores
Senior Technical Support Engineer (SD)
Mphasis – an HP Company
08.2013 - 12.2014
- Responded to customer queries across multiple channels, including calls, emails, and web tickets
- Troubleshot technical issues, managed service requests, and followed ITIL guidelines for incident resolution
- Provided remote desktop troubleshooting and escalated complex issues to higher-level technical teams
Senior Officer – Process Quality
Mphasis – an HP Company
04.2012 - 08.2013
- Played a key role in improving process quality and achieving Six Sigma Yellow Belt certification
- Monitored daily process calls, provided feedback, and identified areas for improvement
- Managed quality scores and contributed to the process's overall success
Senior Customer Support Officer
Mphasis – an HP Company
12.2008 - 04.2012
- Managed collections and billing processes and provided floor supervision
- Delivered effective training to new members and assisted in process improvements
Customer Service Associate
Zensar Technologies Ltd.
04.2008 - 10.2008
- Made outbound calls to sell tariff plans to Canadian customers
- Adhered to quality standards while engaging with customers
Education
B.Com (Externals) -
Pune University
HSC -
Maharashtra Board
Maharashtra, IndiaSSC -
Maharashtra Board
Maharashtra, IndiaSkills
- Windows XP
- Windows 7
- MS Office Suite 2007
- ServiceNow
- Medical Claims Software
- Troubleshooting
- Quality assurance
- Customer support
- Effective communication
Certification
- ITIL4 Foundation
- PMP Certification
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 02/25/86
- Marital Status: Married
Honors And Awards
- Star of the Quarter, Multiple awards across 2010-2011, Mphasis – an HP Company
- Star Performer Award, Best Quality, Mphasis – an HP Company
- Extra Miller Award, 08/01/09, Mphasis – an HP Company
- Valuable Contributor to the Process Award, 10/01/08, Zensar Technologies Ltd.
Timeline
Senior Consultant – Project Manager
Veradigm
01.2023 - Current
Support Consultant
Allscripts India Healthcare Pvt. Ltd.
04.2021 - 01.2023
Support Consultant
Allscripts India Healthcare Pvt. Ltd.
05.2018 - 04.2021
Customer Relationship Advisor
Tech Mahindra Business Services
06.2015 - 02.2018
Senior Technical Support Engineer (SD)
Mphasis – an HP Company
08.2013 - 12.2014
Senior Officer – Process Quality
Mphasis – an HP Company
04.2012 - 08.2013
Senior Customer Support Officer
Mphasis – an HP Company
12.2008 - 04.2012
Customer Service Associate
Zensar Technologies Ltd.
04.2008 - 10.2008
B.Com (Externals) -
Pune University
HSC -
Maharashtra Board
SSC -
Maharashtra Board
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