Anup Das
Bangalore
Summary
Senior Cloud Support Engineer with over 11 years of experience across Telecom, Security & Governance, and Health domains. Specialized in AWS, Azure, GCP, and Terraform, achieving a 60% reduction in support errors through effective process documentation. Proficient in CI/CD tools and automation, enhancing cloud infrastructure efficiency and scalability through strong collaboration skills.
Overview
11
11
years of professional experience
Work History
Senior Cloud Support Engineer
Timedochealth
Remote
04.2024 - Current
- Provided expert support for cloud infrastructure across multiple platforms including AWS, Azure, and GCP. Developed and automated deployment pipelines using Terraform and Jenkins, enhancing operational efficiency. Collaborated with cross-functional teams to streamline cloud services and optimize resource allocation.
- Documented customer support processes and procedures, resulting in a 60% reduction in customer support errors
- Configured and deployed servers to support a new cloud-based application, resulting in improved scalability and performance
- Developed a hybrid cloud infrastructure that allowed for secure data transfer between on-premise and cloud-based systems
- Troubleshot client issues related to cloud infrastructure and performance.
- Collaborated with development teams to resolve complex system problems.
Senior Cloud Support Engineer
Freestone Infotech
11.2021 - 01.2024
- Privacera is a security and governance data security application that enables data democratization without compromising on compliance with data access control, data discovery, and encryption
- Managing AWS infrastructure for production applications including Networking, EKS & ECS Clusters
- Supporting the in-house Data security and Governance software, mainly used in Big Data technology, that is hosted in the cloud (AWS/Azure/GCP) and on-premises Hadoop Cluster
- Automated the environment using Python
- Created Terraform Manifest file for provisioning AWS resource into cloud
- Experience in writing playbooks for deployment in Docker Container using Ansible.
System integration senior Analyst
NttData Information services Pvt Ltd
06.2019 - 10.2021
- EPremis is electronic data interchange application that interchange and modify the raw data that comes from actual hospital and lo ad in to the database once the data are available those populate in the claim form and process to the downstream and other payer service It used to provide claim through EDI with 1500 and UB form to payer party
- 2+ years experience in AWS - Platform as a service (Paas) and infrastructure as a service (IaaS)
- Provisioned the Infrastructure using Terraform and deployed in EKS and Docker using Ansible
- Expertise in architecture blueprint and detailed documentation
- Create bill of materials, including required cloud services ( such as EC2,S3 etc) and tools
- EC2, ECS, ELB, EBS,S3,VPC,IAM,SQS,RDS,LAMBDA,Cloud watch, storage gateway, cloud formation, elastic beanstalk and auto scalling.
Senior Software Engineer
Evolving system Network Pvt Ltd
11.2016 - 05.2019
- The Dynamic SIM Allocation is used for activating the SIMs of the subscriber
- Before attaching to the real network
- Here the DSA do the authentication and validate the subscriber details via provisioning system to the network element and once the profile has been validated from the network DSA sends the responds to the applet to complete the activation process
- Have worked for 3 year in L2 and L3 level of Production Support and Application Maintenance in Telecom domain
- Extensive experience in Support and Maintenance
- Excellent Knowledge in UNIX,Shell Scripting ,Linux Knowledge on Oracle 10g(SQL),PLSQL,StoreProcedure
- Have hands on experience in ITIL Processes (Incident Management/Problem Management/ Change Management)
- Expert in L2 and L3 production Support Profile to analyze and identifying Root Cause of the failure and fix them with proper interaction with dev team.
Software Engineer
Altranics IT solution Pvt Ltd
07.2014 - 11.2016
- Responsible for providing the support in L1 level depending on the priority of the issues to meet client's SLA
- Project involves continuous interaction with the Client, Coordinating with the Onshore Team and Support Groups for resolving technical issues
- Involved in investigation of the failure jobs and bug fixing in UNIX, Oracle 10g (SQL),PLSQL and ,Linux
- Use of Service Now a Ticket tracking tool used for creating/updating the Incidents, Problem tickets and Handling Change Requests
- Involved in change management procedures for all changes in jobs
- Checking process logs and status
- Providing support to client on 24/7 basis.
Education
BTECH -
BRMIIT
07.2014
Skills
- Cloud infrastructure (AWS, Azure, GCP)
- Infrastructure as code (Terraform)
- Programming (Python)
- CI/CD tools (Jenkins, Argo CD, Git, Helm)
- Container orchestration (Docker, Kubernetes)
- Cloud orchestration (EKS, AKS, GKE)
- Web servers (Nginx, Tomcat)
- Databases (MySQL, PostgreSQL, Oracle)
- Shell scripting
- Automation tools (Ansible)
- Big data tools (Databricks, Spark, Hive)
- MAPR platform
Hobbies and Interests
- Playing Chess
- Cooking
- Internet surfing
Languages
- English
- Hindi
- Oriya
Timeline
Senior Cloud Support Engineer
Timedochealth
04.2024 - Current
Senior Cloud Support Engineer
Freestone Infotech
11.2021 - 01.2024
System integration senior Analyst
NttData Information services Pvt Ltd
06.2019 - 10.2021
Senior Software Engineer
Evolving system Network Pvt Ltd
11.2016 - 05.2019
Software Engineer
Altranics IT solution Pvt Ltd
07.2014 - 11.2016
BTECH -
BRMIIT