Anup Garg
New Delhi
Summary
Dynamic operations manager with extensive experience at Amazon, excelling in P&L management and vendor relations. Proven track record in driving operational excellence and team leadership, achieving significant improvements in inventory control and shrinkage reduction. Adept at fostering a customer-centrist culture while implementing effective training programs for staff development.
Overview
13
13
years of professional experience
Work History
Manager 2 - Operations
Amazon
New Delhi
07.2016 - Current
- Managing multiple Amazon Delivery stores / DSP manpower
- Managing Multiple 3PL warehouses and their operations
- Facilitated seller pickups, streamlining logistics and enhancing delivery efficiency.
- Managed channel ownership by identifying, onboarding, training, and terminating delivery associates while adhering to processes and SOPs for the brand.
- Guiding, coaching & supporting station management activities for achieving financial results, operational excellence and compliance to standard operating procedures
- Handling Reconciliation of inventory and bridging gaps
- MIS Reporting and monitoring Performance/Scorecard by ensuring strict controls
- Working in coordination with cross-functional teams (i.e., supply chain, service partners, SLP, Safety, quality assurance, business development and human resources) for smooth functioning of stores and station
- Administered financial planning and P&L activities for multi-store operations, launching and implementing new campaigns.
Hub Manager
Ask Me Grocery
11.2015 - 07.2016
- Leading entire operational activities of the Store and support functions like Supply Chain Management, Customer service, Facility, Administration, Cash, Inventory, Store Training, Audits and SOS's
- Conducting periodic SOP audits and prepares periodic store operations review data.
- Implemented shrinkage control measures, minimized damage and defective items, and reduced negative inventory and F&V dump.
- Coordinated stock replenishment, display standards, SEL execution, product facing, and MPM setup across all departments.
- Ensuring POS utilization, Cashiering efficiency, Control on billing error.
- Supported implementation of new SOS's, procedures, BTL initiatives, and training programs for store staff.
- Managed store dashboard to track operational efficiency and performance metrics.
Assistant Restaurant Manager
Mc Donald’s
08.2012 - 10.2014
- Effectively manage a Store within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
- Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
- Controlled day-to-day operations through manpower scheduling, food and supply ordering, and team development to meet standards in food quality, safety, and cleanliness.
- Ensures maintenance of equipment, facility, and grounds through the use of a preventative maintenance program.
- Ensures complete and timely execution of corporate & local marketing programs.
- Monitored product and labor costs to achieve financial targets; controlled assigned P&L line items.
- Hired, trained, and scheduled employees to optimize staffing and enhance workflow.
- Operations, Administration, People and Inventory management
Education
MBA -
INTEGRAL UNIVERSITY
Lucknow05-2018
Bachelor of Science -
Institute of Hotel Management
Lucknow 05-2012
Skills
- Customer obsession
- Vendor management
- P&L management
- Stock control
- Operations excellence
- Staff supervision and training
- Inventory management
- Stock reconciliation
- Shrinkage, variance management
- Team building and leadership
- Performance evaluations
Personal Information
Date of Birth: 09/14/91
Languages
- English
- Hindi
Notable Accomplishments
- For WW score card our site has achieved Rank 1st at country level YTD.
- Part of UTR charter project and managed FPY.
- HFR adherence & defect reduction for the Zone.
- Part of NL project team and able to save 22 million INR in 2024.
- Received Last mile league award for lowest CPS station in metro-2023.
- Received Last mile league award for top Pick-Up Station- 2022.
- Received Last mile league award for top IHS Performance- 2020.
- Received Last mile league award for top Digital Payment -2019.
- Awarded with best fill rate hub award- 2016, Awarded with Lowest OT hours cost awards for the year of 2015.
- Received 'Happy Manager' award for three consecutive quarters- 2013.
- Golden Archie award winner in all three management courses classes.
- Winner of lowest Food Cost award with 100% customer excellence- 2013
Timeline
Manager 2 - Operations
Amazon
07.2016 - Current
Hub Manager
Ask Me Grocery
11.2015 - 07.2016
Assistant Restaurant Manager
Mc Donald’s
08.2012 - 10.2014
MBA -
INTEGRAL UNIVERSITY
Bachelor of Science -
Institute of Hotel Management