Anup Ghosh
New Delhi
Summary
Director & CFO – Sarthi Digital Software Solutions with 14 years of experience in Finance, Technical Support and Customer Service, mostly for Telecommunication companies. Expertise in MS office tools and Google products.
Overview
16
16
years of professional experience
Work History
PMO
Sarthi Digital Software Solutions Pvt. Ltd.
02.2020 - Current
- Creating and maintaining project records
- Maintaining Financial & Delivery trackers
- Creating and maintaining Statement of works
- Creating and maintaining Invoices
- Alert the management if any project/overall financial is not maintaining desired profit & advise necessary resolution
- Forecasting upcoming & pipeline projects.
Director & CFO
Sarthi Digital Software Solutions Pvt. Ltd.
08.2018 - Current
- Executing financial strategies of the company
- Supporting CEO for preparing financial plans
- Manage and plan financial requirements of the company
- Developing and maintaining budget of the company
- Allocate resources and manage cash flows
- Conduct profit and cost analysis
- Coordinate the preparation of regulatory reporting
- Ensure all accounting activities and internal audits comply with financial regulations
- Support month-end and year-end close process
- Ensure quality control over financial transactions and financial reporting
- Manage and comply with local, state, and federal government reporting requirements and tax filings
- Develop and document business processes and accounting policies to maintain and strengthen internal controls
- Supervise a team of Finance
- Consult board members about funding options
- Recommend cost-reducing solutions
- Develop secure procedures to maintain confidential information.
CSE
British Telecom
05.2016 - 07.2018
- Creating, updating and maintaining networking records of Fixed Line and Broadband
- Supporting Telephone Exchange and Field engineers for finding and updating correct ports to provide new connections or/and fixing existing connections of the end customers
- Maintaining own and teams call handling time and quality
- Provide training to new teams and supporting existing teams
- Escalation handling.
Team Leader Intern
Convergys
06.2011 - 04.2016
- Handling Team of 20 Technical & Customer support executives of Mobile & Broadband technical support and customer service
- Maintaining Team Quality, CSAT, NPS, AHT & FCR
- Maintain minimum attrition for the team
- Coaching new team members to improve quality & provide same level of service like tenured team members
- Escalation handling.
CCE
IBM
06.2010 - 06.2011
- Telephonic technical support for broadband customers
- Maintaining Quality, CSAT, NPS, AHT & FCR
- Supporting new/existing team members to resolve cases when they are unable to
- Taking calls as a second level support to handle complex cases.
Tele Marketing Executive
Serco
10.2009 - 05.2010
- Selling paid services for jobs over the phone
- Supporting team members when needed for call handling
- Escalation handling.
Accountant
Apollo Impex
12.2007 - 10.2009
- Recording financial transactions on Tally Accounting Software
- Creating quotations & invoices
- Managing banking (Depositing cheques-income, making payments to vendors, employees)
- Supervising the packaging team to maintain quality
- Handling logistics for products delivery
- Decision maker for admin tasks and expenses.
Education
Bachelor of commerce- Accounting & Finance (Honors) -
Calcutta University
Kolkata, IndiaSkills
NetsuiteTally Accounting SoftwareMS officeGoogle Products (Google Sheets, Google Docs, Google Slides etc)WindowsOS X
Timeline
PMO
Sarthi Digital Software Solutions Pvt. Ltd.
02.2020 - Current
Director & CFO
Sarthi Digital Software Solutions Pvt. Ltd.
08.2018 - Current
CSE
British Telecom
05.2016 - 07.2018
Team Leader Intern
Convergys
06.2011 - 04.2016
CCE
IBM
06.2010 - 06.2011
Tele Marketing Executive
Serco
10.2009 - 05.2010
Accountant
Apollo Impex
12.2007 - 10.2009
Bachelor of commerce- Accounting & Finance (Honors) -
Calcutta University