Anup K. R
Bangalore
Summary
A results-driven and detail-oriented finance professional with over 14 years of experience in team management, collections, cash management, treasury, and credit control. Adept at overseeing credit policies, ensuring effective cash flow management, and optimizing collection processes to meet organizational goals. Extensive experience in order management, with a proven track record of streamlining processes for improved operational efficiency.
With a strong background in leading and developing teams, I have successfully managed cross-functional projects in collections and cash applications, driving performance improvements, and achieving measurable outcomes. My expertise extends to overseeing transitions within collections and cash application functions, where I led smooth handovers that significantly enhanced operational efficiency and customer satisfaction.
My achievements include being recognized and rewarded by the CFO for my exceptional contributions to the transition of collections and cash applications. Through my leadership, I was able to introduce innovative solutions that resulted in a reduction in outstanding receivables, and improved cash conversion cycles.
Overview
14
14
years of professional experience
Work History
Associate Manager
HCL Technologies
07.2022 - 04.2025
- Supervised follow-up procedures for delinquent accounts, ensuring team members execute actions promptly.
- Assisted team members in resolving challenging accounts and complex collection queries.
- Ensured timely resolution of all collection queries by team members.
- Timely placed all delinquent accounts aged 60+ on credit hold.
- Conducted regular team meetings to address errors and ensure completion of daily tasks.
- Provided continuous feedback and training to address team members' mistakes.
- Drove team towards collection goals by identifying potential contributing accounts.
- Approved non-cash transactions and cross-verified hard copy packages.
- Assisted with RC Accounts and elevating accounts to the DRT team.
- Provided updates on top accounts to Reporting Manager and ensured all efforts were made for collection.
- Ensured exhaustive efforts were made before initiating the write-off process.
- Assisted in preparing write-off packages and provided feedback on daily collection tracker.
- Identified credits clearable through Net Zero and maintained activity trackers.
- Regularly shared reports on untouched accounts to drive team action.
- Coordinated with multiple cash application teams to apply unapplied payments.
- Ensured collection letters were sent and conducted manual follow-ups when necessary.
- Supporting team members in offering feedback on the daily collection tracker regarding credit resolution, providing insights on how to address outstanding credits.
- Ensured that comprehensive trackers were implemented to record all team activities conducted daily.
- Regular reports have been disseminated to the team concerning untouched accounts, fostering motivation to address all outstanding line items.
- Providing the Reporting Manager with a daily summary report on credit resolution for accounts aged 75 days and above, also Sharing a weekly report with the Reporting Manager detailing top accounts' credit status and outstanding invoices.
- Provided comprehensive assistance to team members in executing daily cash application processes, ensuring efficiency and accuracy.
- Compiled and published weekly unapplied payment reports for OTC leadership and line-level managers, ensuring timely insights and action.
- Organized and facilitated weekly stakeholder meetings with the Collections and Invoicing teams to expedite the resolution of unapplied payments.
- Conducted performance appraisals for a team of 23 members, including two supervisors, ensuring objective evaluations and growth opportunities.
- Ensured continuous monitoring and resolution of bounced payments by the team, maintaining process integrity.
- Successfully oversaw the seamless transition for Chemicals and Trading cash application processes, with no significant errors or disruptions.
- Post-transition, ensured the HCL team established a smooth, business-as-usual operation for cash application activities.
- Actively contributed to User Acceptance Testing (UAT) for the HRC system, driving accuracy and system readiness.
- Conducted regular monitoring of BOT applications to ensure optimized performance and adherence to process standards.
- Held frequent team briefings to provide updates on process changes and improvements, fostering clear communication.
- Delivered refresher training sessions to team members to address skill gaps and enhance overall competency.
- Ensured accurate and timely posting of cash inflows, eliminating errors and maintaining process accuracy.
- Collaborated closely with the Banking team to effectively mitigate unapplied payments and streamline reconciliation efforts.
- Achieved a significant reduction in unapplied payments, from $235 million to $90 million, within 11 months, demonstrating exceptional process improvement and financial stewardship.
Collections Supervisor
Fossil
02.2021 - 06.2022
- Company Overview: EUROPE REGION
- To ensure the team executes potential daily orders promptly.
- To oversee and authorize order release requests from the team in accordance with established Authorization to Contract (ATC) protocols.
- To collaborate with credit management to facilitate order releases in accordance with ATC guidelines.
- To provide guidance to team members in making decisions regarding order releases for complex account.
- To make credit upliftment decisions based on sales forecasts.
- To collaborate with the Sales team to ensure the timely release of critical and ad-hoc orders.
- Facilitating the sharing of the Aging File and collaborating with the team on top accounts.
- Assisting the team in cash collection efforts for both Top and Complex Accounts.
- Supporting the team in managing customer account discounts.
- Collaborating with the Sales Team to resolve disputes.
- Sharing unapplied payments reports with the Credit Manager and aiding the team in resolving unapplied payment issues.
- Assisting the team in reconciling accounts and resolving payment queries.
- Ensuring effective management of the Generic Mailbox with timely responses from the team.
- Guaranteeing the initiation of the Dunning Process by the team and coordinating with the IT team for any related script issues.
- Scheduling weekly calls with Sales and Key Account Managers to address issues and disputes on non-collectable accounts due to internal matters.
- Maintaining regular communication with the Credit Manager to provide daily updates.
- Reviewing all follow-ups and seeking approval from Sales before proceeding with non-recoverable accounts to 3rd Party Collections.
- Approving invoices for 3rd Party Collections and bad debt positions.
- Ensuring timely processing and closure of tickets related to Account Changes requests.
- Providing approvals for Payment Terms setup and changes.
- Conducting credit checks and establishing credit limits for newly created customer accounts.
- Ensuring the team investigates and applies payments received from end customers.
- Coordinating with Customer Support to provide necessary payment details and address queries.
- Overseeing the management of the ECOM Generic mailbox and ensuring responses to Customer Support team emails.
- Assisting the team in reconciling payment queries.
- Sharing daily payment application and open item reports with Management for ECOM.
- Holding weekly calls with the Customer Support team to review ECOM payment status and discuss issues related to payment clearance.
- Sharing monthly and quarterly reporting.
- Closing the quarterly Deloitte audit request.
- Providing the Bad Debt Reserve Report to the Credit Manager on a quarterly basis.
- EUROPE REGION
Collections Supervisor
Arctern (Volt)
02.2020 - 10.2020
- Company Overview: US Region
- Managed top NON-Retail Accounts, overseeing end-to-end collection activities.
- Prepared cash reports for Non-Retail Accounts.
- Conducted daily team huddles to address process issues and challenges.
- Held weekly calls with the Director of Accounts Receivable.
- Ensured the team met monthly AR targets.
- Assisted the team in resolving challenging and complicated accounts.
- Prepared Aging Reports for top Accounts and shared them with AP managers weekly.
- Provided approvals for intercompany fund transfers.
- Worked on reducing past due values for Non-payable accounts.
- Conducted forecasting activities for the team on a monthly and weekly basis to highlight disputes and ensure target forecasts were met.
- Managed end-to-end team activities and provided training to team members.
- Assisted the team with dispute accounts and other activities to achieve collections targets.
- US Region
ASSISTANT MANAGER Collections
Genpact
01.2019 - 01.2020
- Company Overview: US Region
- Oversight of all escalation accounts.
- Compilation of Monthly AR Reports (Global).
- Preparation of monthly Re-aging reports.
- Calculation of monthly bonuses for team members.
- Ensuring team meets monthly AR targets.
- Assisting the team in resolving challenging and complex account issues.
- Regular communication with CFO and Accounts Managers to discuss monthly AR targets and challenges.
- Ensuring monthly forecasting activities are completed by the team and reports are shared with clients.
- Complete management of a team of 12 members.
- Acting as the end-to-end Manager for Accounts Receivables.
- Providing approvals for inter-company fund transfers.
- Conducting daily team huddles to address process issues and challenges.
- Training new team members in AR processes.
- Conducting one-on-one sessions with team members and sharing reports with HR Manager monthly.
- Participation in Order Management to prevent PO discrepancies and ensure timely payment of high-value invoices.
- US Region
Team Lead-Cash Application
Conduent (Captive)
11.2017 - 01.2019
- Company Overview: Pharmaceutical company
- Provide monthly and weekly Cash Application Reports for all regions to the operations team.
- Participate in the transition from Manila for Cash Application via WEB EX.
- Conduct training programs for the entire cash application team on the process.
- Engage in weekly calls with AE managers for discussions on unapplied amounts.
- Assist team members in their daily cash application processes.
- Serve as a backup for processing cash applications in the absence of any team member.
- Validate daily cash receipts for all regions and provide approval for finalizing batches.
- Manage Forex exchange and write-offs with appropriate approval.
- Independently processed end-to-end payment applications for Netherlands.
- Handle CLCS account, a confidential account managed by the TL.
- Publish daily Unapplied reports to all AE Managers and the Collection Team.
- Provide assistance to team members having difficulty understanding the process.
- Monitor the generic email box for all regions to ensure all queries are addressed.
- Conduct performance review meetings with team members.
- Conduct regular One-On-One meetings to ensure there are no grievances among team members.
- Provide regular feedback on areas of improvement for team members.
- Identify potential team members for Spot Awards and reorganization.
- Provide monthly performance reports to the team manager.
- Conduct daily team huddles and meetings to review and provide process updates.
- Ensure the attrition rate within the team remains low.
- Pharmaceutical company
Senior Analyst Collections/Accounts Receivables
MERCK (Captive)
01.2017 - 11.2017
- Company Overview: Pharmaceutical company
- Compile collection reports, including metrics aligned with set targets and delinquent customer reports.
- Ensure team compliance with processing high-value dollar invoices.
- Manage Unapplied reports and support team members in allocating unallocated cash.
- Streamline processes for Top and Key Accounts, reducing invoice aging and ensuring prompt payment by due dates.
- Managed Customer Portal Accounts associated with Key Accounts.
- Update Top Account Report and collaborate with credit analysts to address issues and expedite resolutions.
- Serve as part of the Hunt Group (Sr. Specialist), directly addressing customer queries for the team and facilitating issue resolution.
- Handle payment application in ERP for accounts under my responsibility.
- Collaborate with the Cash Application team to provide unapplied transaction details.
- Follow up with customers for remittance details and actively work towards reducing unapplied amounts.
- Pharmaceutical company
Subject Matter Expert Accounts Receivables/Collections
Accenture Services PVT LTD
12.2010 - 01.2017
- Company Overview: Supported –UK, Australia, New Zealand, US, Canada & - Regions (NCR PROJECT)(Linked-In)
- Provide collection reports including those that measure the process against stated targets, and delinquent customer reports.
- Preparation of ATB, Call Log, Daily Trackers, Correspondences.
- Following up with BU on approval to process refund and work with AR Team in completing the adjustments in ERP.
- Coordinating with customer, Billing team and BU on dispute resolution.
- Process Collections transactions (e.g. collections activities, updating payment information, reporting, adjustments and write offs, credit and debit, memos, invoices cleared and closed).
- Track payment promises, Identify accounts requiring collection letters.
- Identify customers for write-off, process approved write-offs, freight & tax adjustments within threshold of authorization and pass adjustments.
- Reconcile and match customer credits with open debits.
- Training the new joiners and helping them to come up with their learning curve faster and also motivating the team members to outperform or over achieve their set targets.
- Working on customer correspondence on Liquidation papers.
- Ensuring to share the LOAR (Loss on Accounts Receivable report) with the team and help them in resolving LOAR ACCOUNTS.
- Reconciliation of Customer Statement & have been handling big Accounts Such AS NAB, WALLMART.
- Processed TITAN Transfer (Worked on Inter Currency exchange transfers) For individual accounts and have helped other team mates to get the TITAN transfer process.
- Ensured to Prepare Comments Tracker Report for the team and have made the team successfully do coding on Accounts.
- I have ensured to Prepare multiple AR reports for the team and have presented in graphical representations.
- Ensured to support the team during internal Audit and provide Accurate information to Auditors.
- Helping the team to work on Credit Re-consolations and write offs & also assisted the team leader during Month ends to process 450 days write off.
- I have assisted MY TL in Forecasting activity on Monthly and weekly basis for the team accounts and also have initiated Much more Improvements on Forecasting activity for the process.
- Supported –UK, Australia, New Zealand, US, Canada & - Regions (NCR PROJECT)(Linked-In)
Education
MBA -
South Asian University
UK01.2011
B.Com -
Bangalore University
01.2008
Skills
- Collections management
- Cash application
- Credit analysis
- Process improvement
- Performance evaluation
- Data reporting
- Stakeholder collaboration
- Customer relationship management
- Committed to professionalism
- Effective interaction with people
- Fluent communication skills
- Flexible
- Team leadership
- Financial reporting
- Training development
- Credit risk assessment
- Accounts reconciliation
- Cash management
- Collection strategies
- Problem resolution
- Dispute resolution
- Credit analysis proficiency
- Problem-solving capacity
- Portfolio management
Accomplishments
- Secured first place in the Management fest held at CMR Institute of Management.
- Attained second place in News Paper Editing at the Management fest (All India Level).
- Earned second place in Product Launch at CMR Institute of Management.
- Achieved second place in Mad Adds competition at CMR Institute of Management.
- Won the Championship in Athletics at the Inter-College Level in 2007.
- Achieved recognition as the second-best Business Operator within the Accounts Receivables department.
- Earned the prestigious Summit award for outstanding business development across multiple international regions, including the UK, US, Australia, and India.
- Received commendation through two appraisal emails from NCR (Client) for exemplary performance as a valuable business operator.
- Honored with the Performance Excellence Award for exemplary leadership in overseeing the successful transition and management of the Cash Application process at Conduent in 2018.
- Received heartfelt appreciation from the CFO (Arctern) for effectively resolving past-due accounts within the Collections Portfolio, demonstrating exceptional dedication and expertise.
Languages
- English
- Hindi
- Kannada
- Telugu
Personal Information
Date of Birth: 12/09/85
Timeline
Associate Manager
HCL Technologies
07.2022 - 04.2025
Collections Supervisor
Fossil
02.2021 - 06.2022
Collections Supervisor
Arctern (Volt)
02.2020 - 10.2020
ASSISTANT MANAGER Collections
Genpact
01.2019 - 01.2020
Team Lead-Cash Application
Conduent (Captive)
11.2017 - 01.2019
Senior Analyst Collections/Accounts Receivables
MERCK (Captive)
01.2017 - 11.2017
Subject Matter Expert Accounts Receivables/Collections
Accenture Services PVT LTD
12.2010 - 01.2017
MBA -
South Asian University
B.Com -
Bangalore University
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