Anup Kumar

• Implemented strategies aimed at improving overall customer satisfaction levels.
• Generated reports regarding customer interactions, performance metrics, and revenue goals.
• Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
• Maintained accurate records of all client interactions within the company's CRM system.
• Developed strategies to attract new customers while retaining existing ones.
• Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
• Achieved client loyalty through quality, productivity, service and proactive management.
• Managed portfolio of client accounts, ensuring high levels of satisfaction and loyalty.

Worked in Kotak Mahindra Bank Ltd. As Branch Relationship Manager (Deputy Manager)

• Investigated discrepancies between actual cash balances versus system records.
• Managed a team of relationship managers to ensure quality service delivery.
• Negotiated loan terms with customers based on their individual needs and credit profile.
• Monitored account activity for suspicious transactions or fraud attempts.
• Resolved complex customer queries in an efficient manner.
• Maintained up-to-date knowledge of current banking products and services.
• And also have knowledge of handling the cash as a teller.
• Created reports detailing sales performance, customer trends, and product usage statistics.

• Researched and identified potential new customers, then contacted them to promote products or services.